Customer Service Representative

3 weeks ago


edinburgh, United Kingdom playced Full time

We’re looking for a Customer Service Advisor, to join our client, on a 12-month fixed term contract, based in Edinburgh. Ideally you will have previous telephone and admin-based experience in an office however, they will consider face to face experience too. On offer is a salary of £22,500 per annum, a great team to work with and some good benefitsThe role of Customer Service Advisor involves:Handling of incoming calls to the business and answering queries. Making outbound follow up calls to resolve queries. Escalating queries and complaints where necessary.Gathering exchange information and facts needed from internal teams. Building long-lasting relationships with existing company clients. Offering Admin support to the wider team where needed. For the Customer Service Advisor, you need:Previous telephone-based Customer Service experience is ideal. Good level of Administration skills. A confident outgoing personality that enjoys helping others. In return, you’ll get:⭐ Basic salary of £22,500 per annum. ⭐ 12-month fixed term contract. ⭐ Monday – Friday, 9am – 5pm. ⭐ 34 days holiday including Scottish bank holidays.⭐ Opportunity to buy up to 5 days extra holiday. ⭐ No 12-hour days or weekends⭐ Matched charity donations. ⭐ Annual training budget and gym flex scheme. Please apply below or send your CV to sm@playced.co.uk.



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