Product Support Engineer

3 weeks ago

London, United Kingdom Surgical Innovations Ltd Full time

About us

For over 30 years, Surgical Innovations have proudly designed, developed and manufactured high quality, precision engineered instruments for minimally invasive surgery and are a leading UK manufacturer of medical devices in its respective field.

Our success is our people and we currently employ over 100 staff from our head office in Leeds. We place great value on our mutually respective relationships, a workplace which is collaborative and dynamic, and a culture which is inclusive and purposeful. The result; a platform for individual development, growth, and prosperity.

As we seek to identify, nurture, and retain talent, we offer competitive benefits packages, continuous training and development opportunities to ensure those joining us on our journey, grow too

Do you want to be part of an organisation that is leading the evolution in delivering sustainable and innovate solutions which advance healthcare? If so, we want to hear from committed and talented people like you, who share our vision and values to come and join our team.

About the Position

The Product Support Engineer is responsible for design engineering activities in the base business workflow; for quickly and effectively managing immediate engineering needs from other functions across the business and for continually improving the product portfolio, primarily in operations.

Responsibilities

On a day to day basis your new role will involve:

  • Participate in risk management and V&V activities on base business and NPD projects.
  • Follow procedures such as Change Control & Design Control in compliance with ISO 13485
  • Produce thorough tolerance stack analyses and resolution of conflict therein, working in a systematic, methodical and orderly way.
  • Identify need for testing as required. Contribute to testing protocol and evaluation of results.
  • Work to continuously improve and develop product as driven by operations and supply chain challenges, Post Marketing Surveillance feedback or other sources
  • Apply a good level of design engineering expertise to investigations and development in continuing refinement of the company portfolio, consistently achieving project goals
  • Work with the R&D manager to log and track the base business workflow to identify trends and efficiencies. Initiate and generate activity to keep to schedule
  • Support the Operations team from a design standpoint with supplier re-sourcing, cost rationalization and manufacturing optimisation.
  • Consider cost and manufacturing. Review with Production Engineering and achieve implementation.
  • Effectively manage and resolve enquiries across internal company functions and demonstrate an understanding of them, resolving technical related complaints, Non-Conformities and CAPAs
  • Monitor and maintain high standards for quality and productivity to focus on internal customer needs and expectations.
  • Learn new tasks and demonstrate a rapid understanding of newly presented information. Gather comprehensive information to support decision making

Requirements

To be successful in this role you will need to be able to demonstrate the qualifications, experience and skills for the role:

  • Competent level of 3D CAD (ideally PTC Creo) to produce engineering drawings to BS 8888 and check others’ drawings
  • A good level of mechanical engineering knowledge from a minimum HND or equivalent.
  • Take the initiative and responsibility for actions, projects and people interactions
  • Quickly adapt to changing circumstances and accept new ideas and change initiatives
  • Demonstrate commitment to the organisation by building knowledge on behalf of the company seeking to exceed basic requirements

What we offer

This position offers a competitive salary of £28-£30,000, accompanied by a range of benefits including 9 day working fortnight, flexi time, pension, life assurance, income protection, health cash plan, high street discount scheme, and bonus scheme.

If this sounds interesting and the right challenge for you, we look forward to receiving your application

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