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Product Manager
1 month ago
Product Manager (Chatbot & Customer Service Tools)
£45-50k
London (2 days a week in-office)
My Product Path are searching for a Product Manager on behalf of one of our clients to shape the development of their Chatbot & Customer Service features.
This role will define and execute the product strategy to enhance customer experience, ensuring that the chatbot and customer service tools deliver high-quality, user-friendly, and scalable solutions.
Key Responsibilities:
- Continue to drive the product strategy and roadmap for chatbot and customer service features, ensuring alignment with overall business goals.
- Conduct market research and gather feedback from users and stakeholders to understand customer needs and pain points related to support services and chatbot interaction.
- Collaborate closely with engineering, design, and customer support teams to create a seamless experience and ensure successful delivery of features.
- Identify trends in customer service inquiries and make suggestions to key stakeholders on how to tackle issues before reaching out to the customer service team.
- Manage the end-to-end development process of chatbot features, from ideation and planning to launch and ongoing optimization.
- Work towards key performance indicators (KPIs) for the chatbot and customer service tools and continuously measure product performance, making data-driven improvements.
- Ensure that chatbot interactions and customer service features are intuitive, and engaging, providing users with quick and accurate solutions.
- Communicate product vision, progress, and key milestones to internal stakeholders, including leadership and relevant departments.
- Evaluate and manage integration with third-party tools, platforms, and AI services to enhance the chatbot and customer service functionality.
- Ensure that the product meets all legal and compliance requirements, including data privacy regulations and industry standards.
Ideal requirements:
- Product experience (Product Manager or Product Owner)
- Understanding of chatbot technologies, AI/ML, and customer service platforms.
- Experience with product lifecycle management, agile development, and product roadmap creation.
- Excellent analytical skills, with the ability to make data-driven decisions.
- Strong communication and stakeholder management skills.
- Familiarity with user-centered design and customer experience principles.
- Tools: Experience with project management tools (e.g., Jira, Asana), analytics platforms and chatbot development tools.
- Internal and/or externally built customer service platforms.
- CRM systems (is a plus)
- Internal ticketing tools (is a plus).
Nice to have:
- Ability to travel internationally.
- Anything to do with LLMs, ML, AI is a big bonus.
Apply now for immediate CV review