Information Technology Support Engineer

2 days ago

London, United Kingdom Premier Group Recruitment Full time

A good client of mine is looking for an IT Support Engineer, with 3rd line support experience at an MSP.

This is a 12-month contract, with the chance to be extended. Rates are up to £375p/d depending on experience, the work will be hybrid with the site being in London for 2 days a week.

Client is based in central London, and needs an IT Support Engineer to come in urgently to assist with the IT Team.

Key Responsibilities:

  • Provide a friendly face to the business and bridge the gap with our internal 2nd and 3rd line support team on the occasions where they need to be involved support issues.
  • Be on site 2 days a week.
  • Diagnose and resolve second & third IT incidents and requests to agreed Service Levels Agreements (SLAs)
  • Help support projects to deliver new or changed services across the organisation
  • Build and configure laptops, desktops and tablets.

Essential Skills:

  • Previous experience working with an MSP as an IT Support Engineer.
  • Proficient in working with MacOS, Linux and Windows.
  • Good understanding of virtualization tools such as HyperV.
  • Experience with SQL.
  • Excellent communication and customer service skills.

Desirable skills:

  • Technology qualifications - such as CompTIA A+ or ITIL
  • Bachelors Degree in Information Technology or Related Field.

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