Information Technology Support Engineer

4 weeks ago

London, United Kingdom Northreach Full time

We're looking for a IT Support Engineer who is fluent in Mandarin to play a critical role in maintaining our IT infrastructure and ensuring our team has the technical support they need to succeed.


This is your opportunity to work with a dynamic and collaborative team, troubleshoot challenging issues, and make a real impact in a fast-paced environment


Key Responsibilities:

Provide desktop support for Windows 10/11 systems, resolving hardware and software issues.

Support printers and peripheral devices – installation, configuration, and troubleshooting.

Administer Microsoft 365 services (Exchange Online, Entra ID), ensuring seamless functionality.

Deploy and configure Windows operating systems using Windows Deployment Services (WDS).

Assist with basic networking tasks and user access management.

Maintain IT inventory – hardware, software, and licenses.

Offer basic user training and manage helpdesk requests efficiently.


What You'll Bring to the Role:

  • Fluency in Mandarin is required to support our Mandarin-speaking users.
  • Experience in desktop support – you're the go-to for solving Windows issues.
  • Hands-on experience with printers and peripheral devices.
  • Basic knowledge of networking principles like TCP/IP, DNS, and DHCP.
  • Familiarity with Windows Deployment Services (WDS) or similar tools.
  • Strong communication skills – breaking down complex tech for non-technical users.
  • Attention to detail, ability to multitask, and work independently on multiple support tickets.


Desirable skills:

  • Experience in IT support within financial services or other regulated environments.
  • Knowledge of Active Directory and group policies.
  • Familiarity with basic cybersecurity best practices.


Qualifications:

  • 1-2 years of experience in IT support, particularly desktop and network support.
  • IT certifications such as Cisco CCNA or Microsoft Certifications are a plus
  • Degree in Information Technology or a related field.


Why Join Us?

This is your chance to work in a supportive environment that values growth, innovation, and a proactive approach to IT support. You'll collaborate with the IT Manager to improve our infrastructure and help us stay ahead with the latest technologies.

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