Brand Lead
17 hours ago
Reporting to the Head of IT Operations you will have day-to-day management of the IT Service Desk ensuring adherence to the agreed operational SLAs and KPIs whilst maintaining and improving customer service to all business units. The Support team are responsible for the customer service desk and are the front-line support service for all users, providing a valuable technical support service for all staff. You will be responsible for the line management of all Support team members providing clarity on objectives, ways of working and performance measurement. With the DX Programme in progress, you will play a pivotal role ensuring that the Service Desk and Support Team are ready to transition the DX Programme into service in order to achieve strategic goals whilst maintaining service quality and managing customer expectations.
Customer Focus – Understand that customers are at the heart of our service delivery offering and any and all processes focus around that fact with the aim to “delight” at every step.
Communication Skills – Be able to identify and communicate appropriately to your audience at any level of the internal or external business units so they understand your message.
Collaboration - Be able to work within your team, the wider IT team and the business units, communicating effectively on your tasks/progress and understanding the wider context in which you work.
Flexible – A flexible approach is needed to ensure that you can be a point of contact if issues are escalated outside of normal working hours.
Management of the IT Service Desk and Operational Support team, providing mentoring, training, and regular appraisals of their work. Help to identify Support Team training gaps and/ or opportunities
Setting clear individual objectives and ensuring CPD is supported.
Service Desk
Day-to-day management of new and existing tickets that come into the IT Service Desk ensuring issues are triaged to the correct team(s) and in adherence with operational process.
Take ownership and act as initial contact point for escalations, updating IT Management and agreeing next actions if required. Ensure that support services are consistently meeting the needs of the business.
Complete Service reviews for both the IT Management Team and Business Operational Management teams on Incidents/ Service Requests/ Problems and trends.
Work with Head of IT Operations to highlight ideas for improvement within the service desk and develop/ implement best practices and processes in line with ITIL standards.
KPI Management
Ensure the Support team’s SLA’s and KPI requirements are fulfilled.
Ensure the Support team answer calls promptly and deal with any interactions in a professional and timely manner
Provide regular reports to stakeholders on IT Department performance against agreed metrics.
Problem Management
Help to identify re-occurring issues.
Knowledge Management
Ensure that handover notes from any new system/ system change are captured and that the support team have the adequate training to support the changed systems.
Implement new processes/morning checks to comply with the new system requirement as warranted
Take ownership and development of IT Service Desk Management tool looking to review and improve the existing system data/processes ensuring it is fit for purpose for business and IT need.
Demand Management
Ensure team rotas for both Out-of-Hours and underpinning services are agreed, delivered and managed
Inform the management team of any training requirements needed to fulfil your role.
Ensure that team members understand and adhere to company policies and procedures
Ensure that continuous improvement of the customer experience is at the forefront of all operational decisions.
Ensure that appropriate responses are made in a timely fashion to requests / instructions from management, the business or the SRI Group.
Windows 10/11
Microsoft O365 Admin Centre - administration / access
Service Desk tools (ManageEngine is currently used)
Active Directory - Access management
Printer, Network and Telephony configuration and troubleshooting
Ability to analyse data, create reports and deliver internally
Excellent people management skills
You will have at least 5 years IT Service Desk management experience with an excellent level of IT knowledge, escalation and problem resolution.
You must be agile in your attitude with a strong desire to develop and learn.
You must have a passion for providing high quality customer service with the ability to handle multiple tasks effectively and without detriment to service provided.
Strong analytical skills to collect, interpret and utilise data for informed decision making and continuous improvement.
ITIL Foundation Certification (ITIL 4 preferred)
-
Senior Retail Expert
4 weeks ago
Winchester, Hampshire, United Kingdom Estée Lauder - Brand Full timeEstee Lauder - Senior Retail Expert - Brand AmbassadorJob OverviewEstee Lauder Companies is a leading global cosmetics company seeking a highly skilled Senior Retail Expert to join our team as a Brand Ambassador. This is a part-time, variable shift position based in Winchester, GB.Job DescriptionThis exciting role is responsible for driving sales turnover...
-
Estee Lauder
3 months ago
Winchester, United Kingdom Estée Lauder - Brand Part timeEstee Lauder - Counter Leader - Boots - 22.5 Hours Job Summary The Account Manager is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused; They are accountable for achieving this by; · reflecting a credible and professional Brand image to all internal...
-
Store Leader
7 days ago
Winchester, Hampshire, United Kingdom Estée Lauder - Brand Full timeEstee Lauder Store Counter LeaderJob Summary:We are seeking an experienced and skilled Store Counter Leader to join our team at Estee Lauder. As a key member of our retail team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining exceptional store standards.Key Responsibilities:Drive sales growth through...
-
Commercial Operations Lead
6 days ago
Winchester, Hampshire, United Kingdom The Estée Lauder Companies Inc. Full timeWe are seeking a highly motivated Commercial Operations Lead to join our team. As a key member of our operations department, you will be responsible for driving sales and improving operational efficiency.Key responsibilities include:Reflecting a professional brand image to internal and external consumers.Maximising sales through selling, service, and retail...
-
Brand Lead
4 days ago
Winchester, Hampshire, United Kingdom Shaw Daniels Solutions Full timeSupport Lead Location: Hampshire/Hybrid Reporting to the Head of IT Operations you will have day-to-day management of the IT Service Desk ensuring adherence to the agreed operational SLAs and KPIs whilst maintaining and improving customer service to all business units. The Support team are responsible for the customer service desk and are the...
-
Brand Lead
5 days ago
Winchester, Hampshire, United Kingdom Shaw Daniels Solutions Full timeSupport Lead Location: Hampshire/Hybrid Reporting to the Head of IT Operations you will have day-to-day management of the IT Service Desk ensuring adherence to the agreed operational SLAs and KPIs whilst maintaining and improving customer service to all business units. The Support team are responsible for the customer service desk and are the...
-
Culinary Team Lead
5 days ago
Winchester, United Kingdom Chartwells Full timeJob SummaryWe are seeking an ambitious and passionate Culinary Team Lead to join Chartwells on a full-time basis, contracted to 40 hours per week.About the RoleAs a Culinary Team Lead, you will be responsible for preparing and serving high-quality food that delights our clients and customers. Key responsibilities include preparing delicious food, overseeing...
-
Beauty Expert Lead
2 days ago
Winchester, Hampshire, United Kingdom Charlotte Tilbury Full timeSales and ServiceThe ideal candidate will possess strong artistry, sales, and customer service skills, with a passion for beauty and retail. As a Freelance Brand Expert, you will be responsible for promoting and creating makeup magic in-store, reflecting the brand's values and image. Your primary objective will be to drive business through exceptional...
-
Duty Manager Lead
7 days ago
Winchester, Hampshire, United Kingdom SSP Group Full timeJoin Our Team as a Duty Manager/Team LeaderWe are seeking a highly motivated and experienced individual to take on the role of Duty Manager/Team Leader within our SSP Group team.About UsAt SSP, we pride ourselves on being a global food travel expert, offering a diverse range of brands and franchises across the UK. We work with over 500 brands, from our own...
-
Digital Transformation Lead
1 week ago
Winchester, Hampshire, United Kingdom Premier Group Recruitment Full timeAbout the Role:Premier Group Recruitment is seeking a Digital Transformation Lead to spearhead a 'digital first' approach in Winchester. As a pivotal member of the team, you will work collaboratively with staff across the business to champion a realistic and clear project plan.Key Responsibilities:Lead the induction, planning, supervision, and delivery of...
-
Duty Manager Lead
1 month ago
Winchester, Hampshire, United Kingdom SSP Group Full timeUnlock Your Potential as a Duty Manager LeadAt SSP Group, we're seeking a motivated leader to join our dynamic team as a Duty Manager Lead. As a key member of our operations team, you'll be responsible for creating a clean, welcoming atmosphere that surpasses customer expectations.Key Responsibilities:Take charge of creating a clean, welcoming atmosphere...
-
Principal Software Engineering Lead
4 weeks ago
Winchester, United Kingdom Arqiva Full timeAbout the RoleAs a leading player in the media and communications industry, Arqiva is seeking an experienced Principal Software Engineer to lead our software engineering teams. The successful candidate will have a strong technical background, excellent leadership skills, and the ability to influence technical approaches.Key ResponsibilitiesLead the...
-
FatFace Winchester Store Leadership Role
2 weeks ago
Winchester, Hampshire, United Kingdom FatFace Full timeAbout FatFaceWe're a fashion brand that believes life is for living. For over 30 years, we've been on a journey to bring style and positivity to our customers' lives. Our purpose is simple: Considered style, Trusted quality, Sustainably sourced, and Proud to be a B Corp TM.Job Title: Store ManagerEstimated Salary: £35,000 - £40,000 per yearAs a Store...
-
Supervisor - West Cornwall Pasty
6 months ago
Winchester, United Kingdom Moto Full time**Supervisor** **Address**: Winchester Services, M3, Shroner Wood, Winchester SO21 1PP** **£27,500 per annum** **37.5 hours per week** As a Team Leader you will be the strong right arm to our Department Manager. Your role is simple, to be an enthusiastic brand ambassador who lives our values and leads our teams in transforming the UK’s rest stop...
-
Management Team Member
3 weeks ago
Winchester, Hampshire, United Kingdom Moto Full timeAbout the RoleWe are seeking a talented and enthusiastic Store Supervisor to join our team at Greggs - Winchester. As a Store Supervisor, you will play a vital role in leading your team to deliver exceptional customer service and drive sales.Key ResponsibilitiesLead and motivate your team to achieve excellent brand standards and customer serviceMaximise...
-
Supervisor - Greggs
6 months ago
Winchester, United Kingdom Moto Full time**Supervisor** **Address**: Winchester Services, M3, Shroner Wood, Winchester SO21 1PP** **£27,500 -£29,000 DOE** **37.5 hours per week** As a supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador delivering Greggs much...
-
? [15H Left] Bar Manager
3 days ago
Winchester, United Kingdom The Ivy Collection Full timeHidden behind the signature harlequin stained-glass windows lies an iconic restaurant with a history of over 100 years and an enviable reputation for fine-dining excellence.Were searching for a passionate Bar Manager.This is a great opportunity to join a dynamic and supportive team in one of the UKs leading restaurant brands.
-
Bodyshop Driver
6 months ago
Winchester, United Kingdom Partridge of Hampshire Full time**Bodyshop Driver** Are you ready for your next career move? Why not make It with a world leading brand with a passionate team around you. Partridge of Hampshire are looking for a self-motivated people-person to join our team in Chandlers Ford. **Who are we?** Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI...
-
Management Team Leader
4 weeks ago
Winchester, Hampshire, United Kingdom Domino's Careers UK Full timeUnlock Your Potential With A Career In Domino'sAt Domino's, we are committed to providing our customers with the highest quality pizzas, served quickly and with a smile. We are looking for a Shift Manager to join our team, who will be responsible for managing all aspects of food hygiene and store cleanliness, controlling costs on a daily basis to impact the...
-
Supervisor - Costa
6 months ago
Winchester, United Kingdom Moto Full time**Supervisor** **Address**: Winchester Services, M3, Shroner Wood, Winchester SO21 1PP** **£27,500 - £29,000 per annum DOE** **37.5 hours per week** As a Supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador to work within...