Senior Retail Expert

Estee Lauder - Senior Retail Expert - Brand Ambassador

Job Overview

Estee Lauder Companies is a leading global cosmetics company seeking a highly skilled Senior Retail Expert to join our team as a Brand Ambassador. This is a part-time, variable shift position based in Winchester, GB.

Job Description

This exciting role is responsible for driving sales turnover and market share through consistently remaining consumer-focused. As a Senior Retail Expert, you will be accountable for achieving this by reflecting a credible and professional Brand image to all internal and external consumers at all times, maximising sales through selling, providing excellent service and retail standards, and contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines.

Sales and Service

You will:

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• Understand daily/weekly targets and ensure personal awareness of all additional sales avenues, including eventing, Omni, and digital channels.
  
  
• Keep up to date with competitor activities and missed opportunities, effectively leveraging social media to drive the business, protect, and enhance the Brand image.
  
  
• Deliver the Brand Strategy, ensuring the delivery of an effective local plan, and plan and implement local marketing & events initiatives, aligned to Retailer activity.
  
  
• Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture.
  
  
• Be an Ambassador for the Brand, leading the way to ensure Brand values are represented and brought to life, and ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion.
  
  
• Use digital tools to ensure knowledge is kept up to date and deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
  
  
• Develop up-to-date knowledge of product in order to ensure we deliver an industry-leading experience and the product meets the consumer's needs.
  
  

Operations

You will:

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• Plan to ensure the delivery of excellent standards at all times, including product, housekeeping, displays, messaging, and pricing.
  
  
• Review retail standards on a daily basis, ensuring they are maintained to the required standard, and ensure deliveries, stock movements, and associated administration are completed within agreed Company timeframes.
  
  
• Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk.
  
  
• Ensure all information requests are fulfilled accurately, within deadlines set, and minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed.
  
  
• Create and maintain a safe working environment for consumers, ensuring that Company and Retailer Policies and Procedures are adhered to.
  
  
• Ensure that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits.
  
  

Commerciality

You will:

• 
  
  
• Manage daily replenishment, taking appropriate action where necessary, and maximise sales performance by utilising all commercial reports before making commercial decisions.
  
  
• Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales, and identify stock package issues, and take corrective action, informing the Area Manager when out of direct control.
  
  
• Effectively manage all promotions and discounts, ensuring they are actioned in line with Company guidelines, and identify trends and make suggestions to enhance product performance.
  
  

Requirements

The ideal candidate will have:

• 
  
  
• Experience in a fast-paced retail and/or consumer-facing environment.
  
  
• Ability to drive self-development.
  
  
• Commercial understanding and awareness of the industry.
  
  
• Effective communication, organisation, and prioritisation skills.
  
  

Salary and Benefits

The salary for this position is approximately £26,000 - £28,000 per annum, based on a 22.5-hour part-time schedule. Benefits include a competitive bonus scheme, opportunities for career development, and a positive work-life balance.

Location

This role is based in Winchester, GB, with easy access to public transport links.

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are committed to creating a diverse and inclusive workplace culture that reflects the communities we serve. If you share our values and are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

How to Apply

Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you

About Estee Lauder Companies

Estee Lauder Companies is a leading global cosmetics company, dedicated to delivering exceptional customer experiences and creating a positive impact on the world. Our commitment to innovation, quality, and sustainability has made us a trusted brand across the globe.

We believe in the power of beauty to unlock human potential and are passionate about empowering women and men to feel confident, beautiful, and empowered.

Join our team and be part of a dynamic and inclusive workplace culture that values diversity, equity, and inclusion.

We are committed to creating a workplace culture that is safe, respectful, and inclusive for all employees. We strive to provide a work environment that is free from discrimination, harassment, and bullying, and where everyone has the opportunity to succeed and grow.

We are an equal opportunities employer and welcome applications from diverse candidates who share our values and are passionate about delivering exceptional customer experiences.

Disclaimer

Please note that this job description is subject to change, and we reserve the right to modify or withdraw this job posting at any time. We are an equal opportunities employer and welcome applications from diverse candidates who share our values and are passionate about delivering exceptional customer experiences.

Estee Lauder Companies is an equal opportunities employer.

We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Estee Lauder Companies is a leading global cosmetics company, dedicated to delivering exceptional customer experiences and creating a positive impact on the world.

We believe in the power of beauty to unlock human potential and are passionate about empowering women and men to feel confident, beautiful, and empowered.

Join our team and be part of a dynamic and inclusive workplace culture that values diversity, equity, and inclusion.

We are committed to creating a workplace culture that is safe, respectful, and inclusive for all employees.

We strive to provide a work environment that is free from discrimination, harassment, and bullying, and where everyone has the opportunity to succeed and grow.

We are an equal opportunities employer and welcome applications from diverse candidates who share our values and are passionate about delivering exceptional customer experiences.

Estee Lauder Companies is an equal opportunities employer.

We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Estee Lauder Companies is a leading global cosmetics company, dedicated to delivering exceptional customer experiences and creating a positive impact on the world.

We believe in the power of beauty to unlock human potential and are passionate about empowering women and men to feel confident, beautiful, and empowered.

Join our team and be part of a dynamic and inclusive workplace culture that values diversity, equity, and inclusion.

We are committed to creating a workplace culture that is safe, respectful, and inclusive for all employees.

We strive to provide a work environment that is free from discrimination, harassment, and bullying, and where everyone has the opportunity to succeed and grow.

We are an equal opportunities employer and welcome applications from diverse candidates who share our values and are passionate about delivering exceptional customer experiences.

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