Technical Support Engineer

4 weeks ago

Maidenhead, United Kingdom Dahua UK & Ireland Full time
Job Description

Job Position: Technical Support Engineer (Intern)-Mandarin Speaking

Industry: Security and Surveillance

Job Type: Part time

Location: Maidenhead and other places in the UK as business requires


About the Company:

Dahua Technology UK Limited is a world-leading video surveillance solution provider. We believe in investing and building strong R&D capabilities for new technology and innovation. Our company invests almost 10% of its sales revenue every year. We have over 3000 professionals in our worldwide R&D team, dedicated to providing cutting-edge products with high quality and performance. Our company’s product portfolio includes Advanced video surveillance equipment and software, access control hardware and software, intrusion hardware, and intelligent building management system. Dahua’s products are widely used in many fields, such as banking, public security, energy infrastructure, telecommunication, intelligent building, and intelligent transportation. Many significant projects have been installed using Dahua’s solutions including Lulu Mall in Oman, luxury hotels in Italy, Peruvian LAN Airline, APEC in China and Safe City in Brazil as well as many others. Dahua has established global sales, marketing, and service networks. Our company has offices in mainland China, greater Asia, America, Europe, Oceania, Africa and others. Our global footprint allows us to respond to the market with the best service and products possible.


Job Description:

The Technical Support Engineer (Intern) plays a pivotal role in delivering Dahua’s high quality products, solutions, and services. The Technical Support Engineer will be engaged with not only our Tech, Sales, Marketing and Operation Departments, but also external clients such as system integrators, installers, end-users, and other clients, to improve Dahua business performance and reputation and ensure healthy sustained business growth.


Main Responsibilities:

  • Technical support: advising on all aspects of video surveillance equipment, including responding to customers on technical problems, cooperating with R&D on troubleshooting and integration with third-party companies for both VMS and CCTV hardware.
  • Testing and troubleshooting: Diagnosing faults and undertaking repair of video surveillance equipment.
  • Technical and Product suggestions: Providing demand consolidation, gathering product information and feedback from the UK market and reporting back to China HQ for product improvement.
  • Product pre-sales promotion: Introducing new product features to Channel Customers, helping customers select products and working with sales staff for targets.
  • Brand promotion: Cooperating with the Dahua Marketing Team about promotional materials for customers to develop the company's business.


Key Attributes:

  • Prior experience in a technical support role
  • Previous experience with distributors will be advantageous
  • Good customer service skills and communication skills
  • A positive attitude and good at handling pressures
  • The ability to learn new technologies fast
  • Confident and have experience in public speeches or/and experience for onsite/online lectures
  • Initiative, honesty and integrity


Required Skills and Qualifications:

  • A minimum of a bachelor degree in Engineering or a similar relevant field.
  • Knowledge of CCTV, alarm, access control, door entry, video conference, VMS, cloud storage, video wall, video/audio matrix, network and other AIoT Products.
  • Project experience in smart city, intelligent transportation, retail, smart building and telecommunication.
  • Proven technical support experience in the security or related industry.
  • Proficiency in Chinese Mandarin and English. Candidate will need to coordinate between the UK local team and HQ in China, mobilize resources from HQ’s production, R&D, after-sales, and tech teams to best support and facilitate new sales, and also interpret local customer’s requirements and feedback market information back to HQ on a regular basis.
  • Strong knowledge of MS Office applications.
  • A full, clean UK driving license

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