Customer Success Analyst

1 month ago


Newbury, United Kingdom eGain Corporation Full time
Job Description

Fortune 500 clients trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.

Position: Customer Success Analyst

Location: Newbury, UK (on-site)

Experience: 2 to 3 years

Job Summary

This hands-on role requires you to understand customer’s business needs and goals, and act as a "trusted advisor," working strategically with operational and executive teams.

Duties/Responsibilities

  • Aggregate data to analyze client journey (trial, purchase, adoption, satisfaction, advocacy, retention, expansion).
  • Build organizational stakeholder maps for clients and study their public posture on CX, EX, and AI.
  • Develop and drive relevant AI Knowledge offers for clients, aligned with their strategic objectives.

Education and Experience

  • Bachelor's degree - STEM preferred
  • Two years in customer-facing roles in enterprise B2B sales or service

Our Hiring Process is “Easy with eGain”

Step 1 : Written test (should take roughly 120 minutes of your time)

  • Aptitude section
  • Functional section

We will let you know within 2 business days of your taking the test if you have progressed to the interview stage. The interview will be scheduled no later than 7 calendar days after the test.

Step 2 : Panel interview (max 60 minutes)

Next Step

Email your resumé to with the position title “Customer Success Analyst” in the email subject.



  • Newbury, United Kingdom eGain Corporation Full time

    Fortune 500 clients trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but...


  • Newbury, United Kingdom eGain Corporation Full time

    Fortune 500 clients trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but...


  • Newbury, United Kingdom eGain Corporation Full time

    Fortune 500 clients trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but...


  • Newbury, United Kingdom Vish Full time

    Vish is hiring a Customer Success Manager Are you driven to be successful and gain invaluable skills?Are you looking for a great team?We are currently servicing customers and growing in countries from Canada, US, UK, Australia, New Zealand, and require an Customer Success Manager to join our customer success team.The Role As the Customer Success Manager ,...


  • Newbury, United Kingdom Vish Full time

    Job Description Vish is hiring a Customer Success Manager Are you driven to be successful and gain invaluable skills? Are you looking for a great team? We are currently servicing customers and growing in countries from Canada, US, UK, Australia, New Zealand, and require an Customer Success Manager to join our customer success team. The Role As the...


  • Newbury, United Kingdom Vish Full time

    Vish is hiring a Customer Success ManagerAre you driven to be successful and gain invaluable skills? Are you looking for a great team? We are currently servicing customers and growing in countries from Canada, US, UK, Australia, New Zealand, and require an Customer Success Manager to join our customer success team.The RoleAs the Customer Success Manager, you...


  • Newbury, United Kingdom Vish Full time

    Vish is hiring a Customer Success ManagerAre you driven to be successful and gain invaluable skills? Are you looking for a great team? We are currently servicing customers and growing in countries from Canada, US, UK, Australia, New Zealand, and require an Customer Success Manager to join our customer success team.The RoleAs the Customer Success Manager, you...


  • Newbury, UK, West Berkshire, United Kingdom Vish Full time

    Vish is hiring a Customer Success ManagerAre you driven to be successful and gain invaluable skills? Are you looking for a great team? We are currently servicing customers and growing in countries from Canada, US, UK, Australia, New Zealand, and require an Customer Success Manager to join our customer success team.The RoleAs the Customer Success Manager, you...


  • Newbury, West Berkshire, United Kingdom eGain Corporation Full time

    eGain Corporation is a leading provider of AI-powered knowledge solutions for Fortune 500 clients.As a Senior Business Analyst - Customer Experience, you will play a crucial role in improving customer experience and reducing costs for our esteemed clients. With our top-rated solution by Gartner, you will be instrumental in orchestrating AI and experts to...

  • Stock Analyst

    6 months ago


    Newbury, United Kingdom Kosnic Lighting Limited Full time

    **Job Title**: Stock Analyst **Location**: Newbury **Salary**: £25,000 + Quarterly Bonus (£30k OTE) **Job type**: Full time - Permanent Are you a motivated individual with a strong analytical mind? Does the thought of spreadsheets excite you or scare you? We are currently seeking an experienced Stock Analyst who will play a crucial role in stock...


  • Newbury, United Kingdom Seven Principles Consulting Full time

    Technical Lead Business Analyst About the Role: We are looking for a highly skilled Technical Lead Business Analyst / Project Manager to join our team at a leading telecom company .This is a tricky, dynamic role that requires a deep understanding of telecom technologies , coupled with the ability to manage complex workstreams and operational support...


  • Newbury, United Kingdom CV-Library Full time

    Senior Cyber Security Analyst, Newbury Are you passionate about cyber security and eager to make an impact? Join ROC as a Senior Cyber Security Analyst and help us protect our customers from cyber threats while shaping our cutting-edge service. As a Senior Cyber Security Analyst, your responsibilities will include: * Threat Analysis: Analyse detections...


  • Newbury, West Berkshire, United Kingdom Vish Full time

    Vish is seeking an experienced Client Success Strategist to join our rapidly growing customer success team.The RoleWe are currently servicing customers in Canada, the US, UK, Australia, New Zealand and require a Client Success Strategist to be responsible for onboarding new customers (including system configuration, setup, and user training) while providing...


  • Newbury, United Kingdom Seven Principles Consulting Full time

    Technical Lead Business Analyst About the Role:We are looking for a highly skilled Technical Lead Business Analyst / Project Manager to join our team at a leading telecom company. This is a tricky, dynamic role that requires a deep understanding of telecom technologies, coupled with the ability to manage complex workstreams and operational support models....


  • Newbury, West Berkshire, United Kingdom eGain Corporation Full time

    eGain Corporation is seeking an experienced Client Journey Analyst to join our team. In this role, you will work closely with cross-functional teams to design and implement strategies that improve customer experience and reduce costs. Our AI knowledge solution is trusted by Fortune 500 clients to deliver trusted answers to customers, agents, and field...


  • Newbury, United Kingdom Vodafone Full time

    Location: Newbury or London + *Hybrid Salary: Excellent basic salary plus bonus and Vodafone benefits Working Hours: Full time hours per week – Mon to Fri *Hybrid At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the...

  • Risk Analyst

    3 weeks ago


    Newbury, United Kingdom Vodafone Full time

    Location: Newbury (Hybrid)Salary: Excellent basic salary plus bonus and Vodafone benefitsWorking Hours: Full time hours per week – Mon to Fri*HybridAt Vodafone UK we believe that through collaboration and connection we can achieve great things.Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility...


  • Newbury, West Berkshire, United Kingdom Kynetec Full time

    Job Summary:We are seeking a highly skilled Environmental Data Analyst to join our Sustainability team in Weston, Newbury. As a key member of the team, you will play a critical role in driving forward our data analytics capabilities to inform strategic decision-making.Responsibilities:Drive Data Analytics: Focus on driving forward our data analytics...


  • Newbury, United Kingdom Vodafone Full time

    Location: Newbury (Hybrid*)Salary: Excellent basic salary plus bonus and Vodafone benefitsWorking Hours: Full time hours per week – Mon to Fri*HybridAt Vodafone UK we believe that through collaboration and connection we can achieve great things.Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility...


  • Newbury, United Kingdom Vodafone Full time

    Location: Newbury (Hybrid) Salary: Excellent basic salary plus bonus and Vodafone benefits Working Hours: Full time hours per week – Mon to Fri *Hybrid At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing...