Senior Business Analyst

2 days ago


Newbury, West Berkshire, United Kingdom eGain Corporation Full time

eGain Corporation is a leading provider of AI-powered knowledge solutions for Fortune 500 clients.

As a Senior Business Analyst - Customer Experience, you will play a crucial role in improving customer experience and reducing costs for our esteemed clients. With our top-rated solution by Gartner, you will be instrumental in orchestrating AI and experts to provide trusted answers.

This hands-on role involves working closely with operational and executive teams to understand customer business needs and goals. You will act as a trusted advisor, providing insights and recommendations to drive business outcomes.

  • Analyze customer journey data to identify areas of improvement.
  • Create stakeholder maps and study public posture on CX, EX, and AI.
  • Develop AI Knowledge offers aligned with client strategic objectives.

To succeed in this role, you will require a Bachelor's degree in STEM, preferably, with two years of experience in customer-facing enterprise B2B sales or service roles.

We offer a competitive salary of approximately £45,000 per annum, based on industry standards and market rates for this position in Newbury, UK.

The hiring process consists of a written test, aptitude, and functional sections, which will be completed within 120 minutes. Results will be provided within two business days, followed by a panel interview lasting up to 60 minutes.

We are an optimistic and tenacious team that takes pride in our work. If you find work fun and enjoy being part of a dynamic team, we would like to hear from you.


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