Senior Business Analyst
2 days ago
eGain Corporation is a leading provider of AI-powered knowledge solutions for Fortune 500 clients.
As a Senior Business Analyst - Customer Experience, you will play a crucial role in improving customer experience and reducing costs for our esteemed clients. With our top-rated solution by Gartner, you will be instrumental in orchestrating AI and experts to provide trusted answers.
This hands-on role involves working closely with operational and executive teams to understand customer business needs and goals. You will act as a trusted advisor, providing insights and recommendations to drive business outcomes.
- Analyze customer journey data to identify areas of improvement.
- Create stakeholder maps and study public posture on CX, EX, and AI.
- Develop AI Knowledge offers aligned with client strategic objectives.
To succeed in this role, you will require a Bachelor's degree in STEM, preferably, with two years of experience in customer-facing enterprise B2B sales or service roles.
We offer a competitive salary of approximately £45,000 per annum, based on industry standards and market rates for this position in Newbury, UK.
The hiring process consists of a written test, aptitude, and functional sections, which will be completed within 120 minutes. Results will be provided within two business days, followed by a panel interview lasting up to 60 minutes.
We are an optimistic and tenacious team that takes pride in our work. If you find work fun and enjoy being part of a dynamic team, we would like to hear from you.
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