Technical Support Engineer

3 weeks ago

Paignton, United Kingdom Curo Services Full time
Job Description

Technical Support Engineer - Hands on Lab Equipment - Devon - (RL7627)
Job Title - Technical Support Engineer
Reference - RL7627
Salary - Competitive
Benefits - Pension, Life Insurance, Health Care, Dental, Gym, Birthday Benefits, 25 days' annual leave, Fitness Classes, & Progression
Location - Paignton
The Client - Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. Their automated test and assurance solutions accelerate technology development in the lab, and ensure new products and services perform in the real world. They design, manufacture and supply advanced satellite navigation test and simulation systems, many of which comprise radio frequency signal generators plus computer systems running complex application software; all designed in-house. These systems are sold all over the world to high-profile organisations and inevitably there are occasional problems experienced by the users - component failures, software bugs, documentation issues or the customer may simply need guidance and/or advice.
The Candidate - As a Support Engineer, you will leverage your technical expertise as an integral part of the company's mission, to deliver exceptional technical support to their international household name and industry leading clientele. Working closely with a friendly and close-knit team, you will report to the Support Services Manager for Technology products.
The Role - Your responsibilities will include diagnosing and resolving issues related to advanced, test and simulation systems, troubleshooting component failures, addressing software bugs, resolving documentation issues, and providing guidance to customers. Effective communication of technical information to both technical and non-technical audiences is essential for ensuring customer satisfaction.

This role ideally requires an Engineering related HNC/Degree (Foundation Degree is fine), and 2+ years of industry experience.
In addition to providing direct support to customers, you will collaborate with the in-house engineering team to escalate and resolve complex technical issues. This collaboration is vital in maintaining the company's reputation for delivering innovative and reliable solutions to high-profile organizations worldwide.
Key Duties:

  • As a member of Support Services, work with the global support team to provide customers and end users with product and technical support by performing the following duties.
  • Responding to incoming Service Requests from customers, sales engineers and sales team via online portals/applications email and phone.
  • Analysing reported problems, replicating and demonstrating them if needed, using appropriate dedicated support equipment.
  • Suggesting, preparing and delivering solutions to customers for both hardware and software problems.
  • Liaising with software/hardware engineers to analyse and resolve complex customer issues and to report identified hardware or software design flaws.
  • Complete and maintain records of customer issues, product defects, etc. using the companies CRM tools (Salesforce/Jira).
  • Assist Professional Services (PS) team with delivery of PS engagements if required.
  • On-site installation and technical support for customers when required.
  • Providing level 1 hardware repair and calibration services for customers.

Other Responsibilities:

  • Assisting in distribution of software and hardware upgrades to customers.
  • Performing calibrations/integrations at customer sites on key product range when required.
  • Generating special test scenarios from customer requests.
  • Maintaining literature available through the support website

Job Requirements:

  • BA, BEng or HND in appropriate Engineering discipline.
  • Demonstrable related experience in a high technology organisation.
  • Direct experience providing technical customer support.
  • Direct and recent experience using standard RF and other test equipment such as:
  1. Power Meters
  2. Spectrum analysers
  3. Frequency counters
  4. Oscilloscopes
  • Ability to read, analyse, and interpret technical manuals, RFCs, national and international standards, general business periodicals, professional journals, technical procedures, or regulations.
  • Ability to write reports and business correspondence, effectively present information and respond to questions from managers, clients, customers, and the employees of the company.
  • Good communication and presentation skills.
  • Proven problem-solving abilities.
  • Flexible and dedicated approach.
  • Must be able to work in a fast-paced environment and effectively manage multiple priorities.

Desirable:

  • Experience with the Linux OS.
  • Experience with tools such as Salesforce and Jira.

To apply for this Technical Support Engineer permanent job, please click the button below and submit your latest CV.

Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience.

Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.

  • Senior Technical Support Engineer

    1 month ago

    Paignton, United Kingdom Spirent Communications Full time

    Job Responsibilities Primary responsibilities As a member of Support Services, work with the global support team to provide customers and end users with product and technical support by performing the following duties: Respond to incoming Service Requests from customers, sales engineers and sales team via online portals/applications, email and...

  • Technical Support Specialist

    4 weeks ago

    Paignton, Torbay, United Kingdom Curo Services Full time

    Job OverviewThis permanent Senior Technical Support Engineer role is available at Curo Services in Paignton. The estimated salary for this position is £35,000 - £45,000 per annum.Job DescriptionCuro Services is partnering with a global company that delivers cutting-edge technology to its B2B customers. As a Senior Technical Support Engineer, you will be...

  • Production Technical Support Engineer

    2 days ago

    Paignton, Torbay, United Kingdom TQR Consultancy Ltd Full time

    Electrical Maintenance Position in a Dynamic EnvironmentJoin TQR Consultancy Ltd's dynamic team as a Maintenance Engineer in Torbay! We offer a unique opportunity for a skilled professional to work in a fast-paced environment, supporting the upkeep of our equipment and facilities.Your primary responsibilities will involve responding promptly to equipment...

  • Technical Support Specialist

    4 weeks ago

    Paignton, Torbay, United Kingdom Spirent Communications Full time

    Job Summary Spirent Communications is seeking a highly skilled Senior Technical Support Engineer to join our Support Services team.As a Senior Technical Support Engineer, you will be responsible for providing technical support to our customers and end users, working closely with the global support team to resolve complex issues.Key responsibilities...

  • Member of Technical Staff

    7 months ago

    Paignton, United Kingdom Curo Talent Full time

    **Salary - Competitive** **Benefits - Pension, Life Insurance, Health Care, Dental, Gym, Birthday Benefits, 25 days’ annual leave, Fitness Classes, & Progression** **Location - Paignton** **The Client**: Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. They offer a collaborative and friendly environment,...

  • Technical Sales Specialist

    2 days ago

    Paignton, Torbay, United Kingdom Rise Technical Recruitment Full time

    Unlock Your Potential in the Renewable Energy SectorWe are seeking a highly motivated Technical Sales Specialist to join our team at Rise Technical Recruitment. As a Residential Solar PV Consultant, you will be responsible for responding to incoming enquiries, consulting with customers, and assessing project viability.The ideal candidate will have B2C...

  • Senior Technical Support Specialist

    4 weeks ago

    Paignton, Torbay, United Kingdom Curo Services Full time

    Job OverviewWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Curo Services.About the RoleThe Senior Technical Support Engineer will play a key role in delivering exceptional technical support to our international clients, working closely with a friendly and close-knit team.Main ResponsibilitiesDiagnose and resolve complex...

  • Technical Support Lead

    4 weeks ago

    Paignton, Torbay, United Kingdom Curo Resourcing Ltd. Full time

    About the Job:Curo Resourcing Ltd. is recruiting a Senior Technical Support Engineer to provide top-notch technical assistance to esteemed clients globally.As a key member of the team, you will be responsible for resolving intricate system issues, identifying hardware or software flaws, and ensuring seamless customer experiences.The Ideal Candidate:We are...

  • Senior Technical Support Specialist

    4 weeks ago

    Paignton, Torbay, United Kingdom Curo Resourcing Ltd. Full time

    Job Overview:Curo Resourcing Ltd. is seeking a skilled Senior Technical Support Engineer to join their team. As a Support Engineer, you will play a crucial role in delivering exceptional technical support to high-profile clients worldwide.The Role:Key responsibilities include diagnosing and resolving complex issues related to advanced test and simulation...

  • Commercial Technical Sales Consultant

    3 weeks ago

    Paignton, United Kingdom Rise Technical Recruitment Full time

    Commercial Sales Consultant - Solar PV Commutable from Paignton, Torquay, Totnes, Newton Abbot, Exeter, Plymouth Competitive Salary + Commission + Product Training + 25 Days Holiday + Pension Are you an experienced Technical Sales Consultant looking to break into the consistently evolving renewable energy sector and play your part in a greener future?Do you...

  • Senior Technical Support Engineer

    2 months ago

    Paignton, United Kingdom Curo Services Full time

    Job Description Subject - Senior Technical Support Engineer - Hands on Lab Equipment - Devon Job Title: Senior Technical Support Engineer Benefits: Pension, Life Insurance, Health Care, Dental, Gym, Birthday Benefits, 25 days' annual leave, Fitness Classes, & ProgressionLocation: Paignton The Client: Curo are Partnering with a Global Company who...

  • Curo Services | Technical Support Engineer

    7 hours ago

    Paignton, United Kingdom Curo Services Full time

    Job DescriptionTechnical Support Engineer - Hands on Lab Equipment - Devon - (RL7627) Job Title - Technical Support EngineerReference - RL7627Salary - CompetitiveBenefits - Pension, Life Insurance, Health Care, Dental, Gym, Birthday Benefits, 25 days annual leave, Fitness Classes, & ProgressionLocation - PaigntonThe Client - Curo are Partnering with a Global...

  • Commercial Technical Sales Consultant

    3 weeks ago

    Paignton, United Kingdom Rise Technical Recruitment Limited Full time

    Commercial Sales Consultant - Solar PV Commutable from Paignton, Torquay, Totnes, Newton Abbot, Exeter, Plymouth Competitive Salary + Commission + Product Training + 25 Days Holiday + Pension Are you an experienced Technical Sales Consultant looking to break into the consistently evolving renewable energy sector and play your part in a greener future?Do you...

  • Rise Technical Recruitment Limited | Commercial Technical Sales Consultant | paignton

    4 weeks ago

    paignton, United Kingdom Rise Technical Recruitment Limited Full time

    Commercial Sales Consultant - Solar PVCommutable from Paignton, Torquay, Totnes, Newton Abbot, Exeter, PlymouthCompetitive Salary + Commission + Product Training + 25 Days Holiday + PensionAre you an experienced Technical Sales Consultant looking to break into the consistently evolving renewable energy sector and play your part in a greener future?Do you...

  • Technical Business Developer

    2 days ago

    Paignton, United Kingdom Rise Technical Recruitment Full time

    Key ResponsibilitiesRespond to incoming enquiries regarding commercial solar PV projects and work closely with customers to assess their needs and project viability.Use information given along with site assessments from Google maps to formulate bespoke quotations using sales CRM software.Produce final quotations following site surveys and employ a...

  • Technical Sales Professional for Sustainable Energy Solutions

    2 days ago

    Paignton, Torbay, United Kingdom Rise Technical Recruitment Limited Full time

    As a Technical Sales Professional for Sustainable Energy Solutions, you will be responsible for promoting and selling commercial solar PV solutions to businesses across the UK. This is an exciting opportunity to join a reputable company that specializes in renewable energy engineering. The role requires a strong understanding of technical sales principles...

  • IT Senior Support Engineer

    2 weeks ago

    Paignton, United Kingdom Ventula Consulting Full time

    Leading communications client now requires a Technical Support Engineer to aid the development of their innovative GNSS Technology. This role will diagnose/resolve issues related to our client’s satellite navigation and test simulation systems. The position will be customer facing, providing guidance and advice to customers and collaborating with the...

  • Technical Test Engineer

    4 days ago

    Paignton, Torbay, United Kingdom Lynx Recruitment Ltd Full time

    About UsLynx Recruitment Ltd is a renowned provider of optical solutions and services. Our team of experts collaborates with customers to design, manufacture, and test high-performance optical systems.Job RoleMain Responsibilities:Advanced Testing MethodsEmploy sophisticated testing techniques to evaluate the performance of optical components and...

  • Technical Support Specialist

    4 days ago

    Paignton, Torbay, United Kingdom D R Newitt & Associates Full time

    About the RoleWe are seeking a Technical Support Specialist to join our team at D R Newitt & Associates. The successful candidate will provide technical assistance to the production team, ensuring that all products meet the required standards.Duties will include log production data and traceability information, coordinate sensory analysis and benchmarking...

  • Advanced System Support Engineer

    4 weeks ago

    Paignton, Torbay, United Kingdom Curo Resourcing Ltd. Full time

    Job Summary:Curo Resourcing Ltd. is hiring a Senior Technical Support Engineer to offer premium technical support services to distinguished clients worldwide.The Successful Candidate:This role requires a highly skilled professional with extensive technical knowledge, excellent problem-solving abilities, and strong communication skills.Main...