Technical Support Specialist
1 day ago
Job Summary
Spirent Communications is seeking a highly skilled Senior Technical Support Engineer to join our Support Services team.
As a Senior Technical Support Engineer, you will be responsible for providing technical support to our customers and end users, working closely with the global support team to resolve complex issues.
Key responsibilities include:
- Responding to incoming Service Requests from customers, sales engineers, and sales teams via online portals, email, and telephone.
- Analysing reported problems, replicating and demonstrating them if needed, using dedicated support equipment.
- Suggesting, preparing, and delivering solutions to customers for hardware and software problems.
- Liaising with software and hardware engineers to resolve complex customer issues and report identified design flaws.
- Completing and maintaining records of customer issues, product defects, and other relevant data using Spirent's CRM tools.
- Assisting the Professional Services team with engagement delivery and providing on-site installation and technical support as required.
- Providing level 1 hardware repair and calibration services for positioning, navigation, and timing customers.
Requirements
Essential Requirements:
Education and Experience
- Minimum of BEng or HND in an appropriate engineering discipline.
- Demonstrable related experience in a high-technology organisation.
- Understanding of satellite navigation concepts.
- Direct experience providing technical customer support.
- Good communication and presentation skills.
- Direct and recent experience using standard RF and other test equipment.
- Proven problem-solving abilities.
- Flexible and dedicated approach.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Willingness to travel within Europe and occasionally further afield, up to 20% of the time.
- Ability to read, analyse, and interpret technical manuals, RFCs, national and international standards, general business periodicals, professional journals, technical procedures, or regulations.
Desirable Requirements:
- Experience with the Linux OS.
- Experience with tools such as Salesforce and Jira.
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