Technical Support Specialist

3 weeks ago


Paignton, Torbay, United Kingdom Spirent Communications Full time

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Spirent Communications. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our international clients, leveraging your technical expertise to deliver innovative solutions to complex problems.

Key Responsibilities

  • Respond to incoming Service Requests from customers, sales engineers, and sales teams via online portals, email, and telephone.
  • Suggest, prepare, and deliver solutions to customers for both hardware and software problems.
  • Liaise with software/hardware engineers to analyze and resolve complex customer issues and report identified hardware or software design flaws.
  • Provide level 1 hardware repair and calibration services for positioning, navigation, and timing customers.

Requirements

  • Direct experience providing technical customer support.
  • Direct and recent experience using standard RF and other test equipment.
  • Ability to read, analyze, and interpret technical manuals, RFCs, national and international standards, general business periodicals, professional journals, technical procedures, or regulations.
  • Experience with the Linux OS.
  • Appreciation of satellite navigation concepts (training will be provided, and on-going training as the candidate develops in the role).
  • Experience with tools such as Salesforce and Jira.
  • Flexible and dedicated approach.

About Spirent Communications

Spirent is the leading global provider of automated test and assurance solutions for communications networks, cybersecurity, and positioning. We provide innovative products, services, and managed solutions that address the test, assurance, and automation challenges of a new generation of technologies, including 5G, cloud, autonomous vehicles, and beyond.

We believe that diversity and inclusion are essential to thriving in the ever-changing world of global technology. We are committed to creating workplaces that genuinely reflect the diversity of the world we serve and an environment where everyone feels empowered to bring their full, authentic self to work.



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