Availability & Capacity Manager (SC Cleared)

2 days ago

Salisbury, United Kingdom fortice Full time
Job Description

Availability & Capacity Manager
Max Supplier Charge Rate: Market rate
Clearance required: SC
Interview process: Teams
Location: Sailsbury (100% office based)
IR35 Status: Mandated PAYE only

We are heading up a recruitment drive for a global consultancy that require a Availability & Capacity Manager (SC Cleared) to join them on a major defence project that's based Sailsbury .

The responsibilities of the Availability & Capacity Manager include, but are not limited to:
Acting as the owner of Capacity Management, Availability & Demand Processes: Oversee and ensure adherence to policies, handling all related activities efficiently.
Capacity Planning and Forecasting: Establish and maintain plans for current and future demands, track IT resource usage, and forecast needs considering service level agreements and other performance requirements. Working closely with the Digital Partnership monitoring teams, promptly identify capacity issues, provide capacity/availability trending information to allow for effective forecasting.
Stakeholder Collaboration: Act as a subject matter expert for capacity and availability related issues, collaborate with other Service Management departments, and ensure stakeholder resources are identified and coached.
Performance Improvement: Assess incidents and problems, implement appropriate capacity IT changes to enhance performance, and ensure service levels are met. Develop and propose scenarios for addressing capacity constraints and define associated costs, risks, and benefits of each.
Reporting and Relationship Management: Produce high-quality reports and manage associated actions, maintain and improve Problem Management documentation, build effective working relationships with customers and suppliers, and lead operational and management-oriented meetings.
You can bring your whole self to work. At Capgemini, striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.
Your skills and experience
Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills.
ITIL V4 Foundation certification required, further ITIL certifications are desired
Decent knowledge of computer systems, integration, and architecture concepts
Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts.
Understanding of cross systems interrelations in context of the global business process
Understanding of Service Management Framework
Quality documentation and report writing ability
General management skills (time management, communication skills and staff management), experience of managing meetings, and problem-solving skills desired
Experience of working with 3rd parties

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