Helpdesk Administrators

3 days ago

Windsor, United Kingdom Clarke Recruitment Solutions Full time
We are looking for an IT technical office support assistant join this digital entertainment company. The purpose of the Office Support Assistant is to provide comprehensive technical and administrative support across the organisation. This varied role combines technical troubleshooting, systems maintenance and administrative coordination to ensure smooth business operations. This is a real opportunity to develop your technical skills supporting 1st line helpdesk.

You will have 2 years experience supporting office IT, good understanding of networks and hardware.

IT Support & Technical Operations
Deliver first-line IT support, diagnosing and resolving technical issues for colleagues across the organisation
Manage IT equipment lifecycle, including setup and configuration for new starters and leavers
Oversee audio-visual systems and technical infrastructure in meeting spaces
Support maintenance of internal file servers, EDI connections with warehouses and critical IT systems
Assist with website maintenance, updates and content management

Facilities & Administrative Management
Coordinate facilities operations, including supplier management and maintenance scheduling
Oversee security protocols, health & safety compliance and fire safety measures
Process and track facilities-related approvals and expenditure
Assist with escalated customer enquiries and complaint resolution
Excellent and broad IT skills
Good understanding of networking
Benefits package:
Free car parking
22 days holiday per year in addition to bank holidays. Company closure over Christmas period
Healthcare cash plan
Private medical insurance
Life assurance scheme
Company pension
Office hours: 9am-5:30pm
Hybrid split of 3 days office/2 days WFH

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