Centre Administrator

7 months ago

Windsor, United Kingdom MAPP Full time

**Description**:
MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.

MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 versions of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.

Let’s be honest, most job descriptions read like a recipe without a clear picture of what the final product looks like; so you see a list of ingredients without the image of what it looks like. We want to give you a picture of who we are and the role we are looking to fill and if this sounds exciting and you would like to join us; do apply.

So much of the world of work is about values and culture. We want to work with people who are awesome, in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort and hard work. At MAPP, we work towards making this all happen and to be a great place to work.

We are a values driven organisation, you can see that because of our decision to become a B Corp (and the largest real estate consultancy in the UK to do so). We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing and have done so for the last 5 years. We promote on average about 10% of our office based roles in a year. We have fun together with events and opportunities to connect, grow and learn with study days as well as giving back to our communities with charity days and fundraising events.

**Title, Team and Role Summary**:
**Title : Centre Administrator - Windsor Royal Station**

**Team : Retail**

**Who Does This Role Report Into? Centre Director**

**Role Summary / Purpose and Scope**
The Centre Administrator functions as the front line for MAPP assisting in all aspects of

service delivery, supporting the Site Director and Senior Management team. You will be directly responsible for the serviced office accommodation and conference rooms, ensuring that the highest standards of management, maintenance and service are being maintained whilst having due regard to expenditure and current legislation.

**Skills, Knowledge and Values**:
**Skills (People & Technical)**
- Promotes a high level of satisfaction among occupiers and clients by promptly responding to their service requirements. Assures prompt response by other team members and selected contractors through dispatch, voice mail and/or other direct contact.
- Provides support to the Site Director and deputises in their absence
- Ensure compliance after training with MAPP to standards of policies and procedures established for the portfolio.
- Communicate with occupiers and clients in a courteous manner and be willing to assist where able, acknowledging your role as the first line site ambassador and reflecting the clients image through correct quality service.
- Meet and greet visitors to site in a professional, courteous and efficient manner and receive calls and callers in a timely and professional manner
- Control contractors working on site and manage the Permit to Work System as per MAPP instructions.
- Run Helpdesk and organise PPM (Planned Preventative Maintenance) and reactive works by contractors
- Handling PO/Invoicing for the Site
- Maintains the highest standard of building management and cleanliness within the area of responsibility - Landlord areas / common parts and vacant floors and conference rooms
- Assists the Site Director in developing a close working relationship with all contractors to ensure they fully understand the MAPP culture and standards, ensuring a high quality service is delivered.
- To participate at regular tenant meetings in conjunction with the Site Director and property and asset management colleagues as applicable. This includes ensuring that all issues are promptly dealt with in accordance with agreed service criteria, minute taking and their distribution.
- Maintaining the Site Health & Safety system. To ensure all health and safety audits are carried out in accordance with the planned programme and all follow up actions carried out within due timetable. This also includes ensuring that Riskwise (H&S Management tool) is regularly monitored and updated in accordance with all the Health and Safety requirements and current legislation.
- Excellent organisational skills & strong interpersonal skills, capable of communicating at various levels
- Proactive, flexible attitude to changes in the company, IT systems and the role

**Values & Behaviour**
- Exhibition of MAPP Values**:Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
- Self Management including showing initiative, being proactive and meeting deadlines
- Engaging

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