Sales Associate

1 month ago


Winchester, United Kingdom Moss Full time
Job Description

About Us: 12 Hours

Our Vison is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.


Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.


Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.


Purpose of the Role:

You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience instore, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity.


Key Responsibilities:

  • You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
  • You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
  • You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
  • You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
  • You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
  • You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.


What You'll Need to Succeed:

Technical:

  • Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
  • POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.


About You:

  • Reflects the aesthetic of Moss through personal style and presentation.
  • Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
  • Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
  • Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.


Rewards & Benefits:


  • Employee Discount: 70% discount across all our stores.
  • Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
  • Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
  • Season Ticket Loan: Financial support for commuting.
  • Cycle to Work Scheme: Encouraging eco-friendly travel.
  • Discounted Gym Membership with PureGym : Promoting physical health and fitness.
  • Life Insurance: Providing peace of mind for colleagues.
  • Ongoing Development : Tailored to suit your career ambitions from day one.
  • Access to Moss Learning: An online learning platform for skill enhancement.
  • Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
  • New Baby Gift : Celebrating important personal milestones of colleagues.




If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn


  • Sales Associate

    1 week ago


    Winchester, Hampshire, United Kingdom Maserati of San Diego Full time

    Company Overview: Maserati of San Diego is a luxury car dealership that requires a Sales Associate to work in our museum gift shop. The ideal candidate will be responsible for meeting and greeting visitors, selling items, and providing cover for full-time staff at weekends and Bank Holidays.Job Description: As a Sales Associate, you will be the first point...


  • Winchester, Hampshire, United Kingdom Tesco Full time

    Job SummaryWe are seeking a Retail Sales Associate to join our team, providing exceptional customer service and supporting our customers in achieving their shopping goals.About the RoleThis is an exciting opportunity for someone who is passionate about retail and delivering great service. You will be responsible for:Welcoming customers and providing a warm...


  • Winchester, Hampshire, United Kingdom Bridgeman Concrete Full time

    Job Description for Hastings Concrete Sales AssociateWe are seeking a highly skilled and dedicated individual to join our team as a Hastings Concrete Sales Associate. In this role, you will be responsible for taking orders from customers based in Hastings and ensuring accurate information is communicated in response to their enquiries.About the Role:This is...


  • Winchester, United Kingdom Anthropologie Full time

    **Anthropologie** **Title**: Sales Associate **Reports to**:Store Manager **Objective**: Achieve the Anthropologie mission - to create an unimagined experience. Consistently meet or exceed the financial, operational, and visual expectations of the company. **Expectations** **People**: - Deliver a positive, friendly experience by engaging the customer...


  • Winchester, Hampshire, United Kingdom ENGINEERINGUK Full time

    About the roleWe are seeking a Festive Season Sales Associate to join our team at ENGINEERINGUK in Winchester Extra. As a key member of our festive team, you will play a vital role in delivering an exceptional customer experience and helping us achieve our sales targets.Key Responsibilities:Assist customers with their purchases, providing a high level of...

  • Sales Associate

    3 weeks ago


    Winchester, Hampshire, United Kingdom Sodexo Full time

    Job OverviewWe are seeking a Sales Associate to join our team at Sodexo in Worthy Down. As a Retail Assistant, you will be responsible for selling products and operating the till system.Key Responsibilities:Selling products and operating the till systemCommunicating efficiently about stock management to your line supervisorChampioning new ways of working...

  • Sales Manager

    1 week ago


    Winchester, United Kingdom CV-Library Full time

    Sales Manager (Modular Construction) We have an excellent opportunity for a Sales Manager to join an established main contractor specialising in modular construction. The business operates across 3 key sectors; residential, hospitality and student accommodation with projects typically valuing up to £20mil. They have an in house specialist team who...

  • Sales Manager

    1 week ago


    Winchester, United Kingdom Fawkes & Reece South Full time

    Sales Manager (Modular Construction) We have an excellent opportunity for a Sales Manager to join an established main contractor specialising in modular construction. The business operates across 3 key sectors; residential, hospitality and student accommodation with projects typically valuing up to £20mil. They have an in house specialist team who create...


  • Winchester, Hampshire, United Kingdom Harrison Scott Associates Full time

    About the OpportunityHarrison Scott Associates has an exciting opening for an experienced Sales Development Manager to lead customer relationships and drive business growth. The role involves building and maintaining a loyal customer base through effective support and tailored customer relations programs.You will act as the primary sales expert, leveraging...


  • Winchester, Hampshire, United Kingdom Glen Callum Associates Ltd Full time

    Glen Callum Associates Ltd seeks an experienced Senior Commercial Vehicle Sales Leader to support their major vehicle manufacturer and dealer network in the South of England.This role offers a chance to work with a leading fleet consultancy, delivering outsourced programs to the automotive industry.Key benefits include £50k + company car, 4% matched...

  • Retail Sales Advisor

    6 months ago


    Winchester, United Kingdom Protyre Full time

    **Retail Sales Advisor** Career development opportunities with training offered and fully funded. We offer all our employees the opportunity to gain an IMI qualification in the following fields, Fast fit technician, service technician, Master technician, Hybrid technician, MOT technician as well as management training course. We are a fast-growing national...


  • Winchester, United Kingdom Anthropologie Full time

    **Location**: This position is located at 55 High St, Winchester,, S0239BZ United Kingdom Role Summary: Achieve the Anthropologie mission - to create an unimagined experience. Consistently meet or exceed the financial, operational, and visual expectations of the company. What You'll Be Doing: **Customer Experience**: - Customer Connection: initiates...


  • Winchester, Hampshire, United Kingdom Sodexo Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Associate to join our team at Sodexo in Worthy Down. This is an excellent opportunity for someone looking to start their career or gain experience in retail.About the RoleThe primary responsibility of this role is to provide exceptional customer service, ensuring that...


  • Winchester, Hampshire, United Kingdom Maserati of San Diego Full time

    Museum Gift Shop Sales Associate: Maserati of San Diego is looking for a skilled and enthusiastic Museum Gift Shop Sales Associate to join our retail team. As a key ambassador for our brand, you will be responsible for delivering exceptional customer service, promoting products, and providing support to full-time staff during their absence.Job Summary: Meet...

  • Assistant Manager

    2 months ago


    Winchester, United Kingdom CV-Library Full time

    Premium fashion and footwear brand are seeking an Assistant Manager for their fabulous store that sells great quality stylish shoes . This role is part time 30 hours a week (1 Saturday per month) The ideal candidate will be committed, energetic and will enjoy working in a team with the ability to develop strong relationships both with customers the...


  • Winchester, United Kingdom Knight Frank Full time

    Reference No- 29162- Job Title- Head of City, Winchester- Type- Permanent- Salary Range- Competitive- Division- Residential- Sub Division- London Sales; Country Business- Department- Winchester (10000235)- Location- WinchesterOur Country Business is looking to recruit a Head of the City market at Associate level in our prestigious Winchester office based out...


  • Winchester, Hampshire, United Kingdom Hand & Stone Franchise Corp Full time

    About the Position:The Client Service Representative will be responsible for delivering exceptional service and promoting health and wellness benefits of massage therapy and skincare to clients.Key Responsibilities:Deliver exceptional service and experience to each clientCommunicate sales promotions and service options with clientsPromote health and wellness...


  • Winchester, Hampshire, United Kingdom Harrison Scott Associates Full time

    About the RoleHarrison Scott Associates is seeking an experienced Account Development Director to join their team. This dynamic role involves maintaining and expanding customer relationships, developing a customer base through exceptional support and implementation of customer-centric programs.As a key sales expert, you will be responsible for initiating and...

  • Account Growth Expert

    2 weeks ago


    Winchester, Hampshire, United Kingdom Harrison Scott Associates Full time

    About the PositionA leading recruitment agency, Harrison Scott Associates, is searching for an accomplished Account Growth Expert to spearhead customer relationships and drive business expansion. In this pivotal role, you will foster and maintain a robust customer base by providing top-notch support and implementing targeted customer relations initiatives.As...


  • Winchester, Hampshire, United Kingdom Enterprise Mobility Full time

    Company OverviewAt Enterprise Mobility, we strive to be a leader in diversity, equity, and inclusion. We're proud to be recognised in lists such as The Times Top 50 Employers for Gender Equality and Stonewall's Top 100 Employers for LGBTQ+ Inclusion.SalaryThe estimated annual salary for this role is around £25,000, although this may vary based on location...