Head of Experience Design

3 weeks ago

London, United Kingdom Hays Full time
Digital & Technology at UAL is on an exciting journey towards product management and user-centric design. Over the last two years we have been scaling our capabilities, shifting focus from a technology and project-centric approach to the design of intuitive, positive user experiences, and optimised digital services that can scale to support our ambitious growth.
We have a new, exciting Interim Head of UX, Research & Design opportunity, where you will get the opportunity over the next 12–18 months to transform, lead and develop a team of UX, Service and UI Designers and User Researchers to create seamless user-centric digital experiences for our students and staff, driving the design of intuitive, engaging and effective digital products that cut across all Digital & Technology services.
Your role will be key in bringing effective design practice into UAL, placing the user at the heart of what we do, defining a user experience vision and strategy that can be applied across products and services, enabling us to deliver value at pace, as well as setting and owning UX and UI functional design, research, and accessibility standards.
You’ll get the opportunity to drive data-led working, using quant and qual data to really understand our users and their behaviours, and to determine if a feature, product or service is successful.
A track record of establishing, integrating and improving user-centred design standards and processes within an agile, product environment.
# Excellent leadership skills, managing teams (direct and matrix), coaching, and mentoring team members, and creating a culture of collaboration and continuous improvement.
# Experience in utilising a diverse range of qualitative and quantitative user research methods to translate insights into impactful change improvements.
# Extensive senior level stakeholder management, cross-functional collaboration, and experience of working with external partners/suppliers.

UAL is a world-class university, shaping the creative industries worldwide, and staff have access to a range of benefits, training and personal development to recognise and reward the contributions they make, and to encourage excellence, creativity and diversity, including:
~ Competitive salary package of circa £75,000 per annum, depending on experience.
~34 days annual leave plus public holidays.
~ Generous, defined benefit pension scheme.
~ Family-friendly policies, including 26 weeks of full maternity or paternity pay.

#

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