Head of Student Experience

2 weeks ago

London, United Kingdom Elizabeth School of London Full time

Company: Elizabeth School of London

Job Title: Head of Student Experience

Location: ON-SITE, London, Canary Wharf

Salary: £65K - £75K per annum (Based on experience)

Employment Type: Full-Time, Monday to Friday


Department: Student Support Services

Reporting to: Provost



Who are we?


Elizabeth School of London is dedicated to providing relevant, high-quality programmes and operates across seven campuses located in six UK cities: London, Birmingham, Leeds,

Leicester, Manchester, and Northampton.



Overall Purpose of the Role


The Head of Student Experience is responsible for the strategic leadership of a broad range of functions including:


  • Student Wellbeing C Support (Funding, Guidance, Retention, Health and Wellbeing, Student satisfaction)
  • Engagement C Employability (Support, Careers Advice C Partnerships)
  • Inclusion, Equality and Diversity



The Head of SE also has a key role in promoting the continuing development and ambition of our students who come from the widening participation background.


The Head of SE will instil a passion and enthusiasm for enhancing the student experience, not only in the Team but across the whole organisation. The Head of SE will work with internal and external partners to provide vision, leadership and an ethos of innovative practice in how we deliver the best quality of experience for all our students.



Key Responsibilities:


  • Provide strategic leadership for the enhancement of student recruitment, including the streamlining of all related systems and processes.
  • Develop and implement coherent and effective cross-campus support for the learning and teaching strategy and associated policies and procedures.
  • Provide strong and collegial leadership of your Team/s, supporting and nurturing them through proactive professional and personal development.
  • Contribute to the College’s evaluation and enhancement processes by offering foresight and adopting a proactive and team-based approach to continuous improvement.
  • Contribute to the College’s strategic and operational planning and performance reporting regime, including effective leadership of the Head of SE’s planning and performance.
  • Manage financial budgets (where appropriate) and staff plans to deliver value for money and impact.
  • Develop and enhance productive relationships with key partners such as employers, local businesses and other community organisations particularly in support of learning pathways and equalities.
  • Work with various departments to help promote that students are placed on courses appropriate to their needs, qualifications, aspirations and receive support appropriate to their needs.
  • Contribute to the successful execution of the College’s equality and diversity strategy.
  • Provide strategic support to the student bodies (such as Class Representations, Student Unions) ensuring that they have the necessary resources to deliver their mission/s.
  • Undertake projects and other management duties as directed by the Senior Leadership Team.



Key Contacts/ Relationships:


  • External contacts include the local council, local employers, other local education establishments, local community organisations and voluntary sector organisations, awarding and accreditation university partners, HEIs and other quality standard regulators such as the OfS.
  • Internal contacts include Provost, Head of Student Success, Registrar, Quality team, Academic Managers, teaching staff, Operations team and Finance team.



Generic Information to all Roles


The responsibilities described within the job description are not intended as exclusive or exhaustive. They are to highlight the major tasks and duties of the role and the post holder may be required to undertake other duties that are consistent with the overall purpose of role.



Education and Qualifications:


Essential


  • Master’s degree or comparable qualification in a relevant area
  • Significant experience of managing a similar service
  • Proven record of evaluative ability, to recognise areas for improvement and plan for excellence
  • Experience of dealing in widening participation environments
  • Experience of strategic planning, target setting, evaluation and reporting
  • Experience of managing change within a Higher Education setting
  • Experience of effective learner support methodologies
  • Effective of budget management achieving financial targets and effective use of resources
  • Proven effective leader of individuals and teams
  • Proven track record of effective team working
  • The role will require travel between various campuses within the UK


Desirable:


  • Teaching qualification
  • Post Graduate Certificate
  • Qualification in e-learning
  • Qualification in enterprise
  • Relevant management qualification
  • Experience in staff recruitment environments
  • Experience of working on national career initiatives / participating in strategic groups
  • Significant understanding and knowledge of student timetabling planning



Skills / Attributes:


  • Organisation skills to ensure effective and efficient use of resources
  • Effective written, listening and speaking skills
  • Able to plan and deliver strategies to support quality improvement
  • Demonstrable record of building relationships with a wide variety of people both external and internal
  • Effective leadership, management and support to staff



Benefits:


  • Annual leave (5.6 weeks) + bank holidays.
  • Workplace pension scheme.
  • Company Sick Policy (from January 2025).
  • Statutory Sick Pay (SSP) (until December 2024).
  • Statutory maternity/paternity pays.
  • Career development opportunities
  • Training and self-development opportunities.
  • Gym membership discounts
  • Retail discount schemes
  • Cinema discounts
  • Grocery discounts
  • Cycle to work
  • Investing and savings opportunities
  • Financial wellbeing – personal debt advise.
  • Financial wellbeing education
  • My Mind Pal (mental fitness)

  • Head of Student Experience

    2 weeks ago

    London, United Kingdom Elizabeth School of London Full time

    Company: Elizabeth School of London Job Title: Head of Student ExperienceLocation: ON-SITE, London, Canary WharfSalary: £65K - £75K per annum (Based on experience) Employment Type: Full-Time, Monday to Friday Department: Student Support ServicesReporting to: ProvostWho are we?Elizabeth School of London is dedicated to providing relevant, high-quality...

  • Head of Student Experience

    2 weeks ago

    London,, UK, United Kingdom Elizabeth School of London Full time

    Company: Elizabeth School of London Job Title: Head of Student ExperienceLocation: ON-SITE, London, Canary WharfSalary: £65K - £75K per annum (Based on experience) Employment Type: Full-Time, Monday to Friday Department: Student Support ServicesReporting to: ProvostWho are we?Elizabeth School of London is dedicated to providing relevant, high-quality...

  • Head of Student Experience

    2 weeks ago

    London Area, United Kingdom Elizabeth School of London Full time

    Company: Elizabeth School of London Job Title: Head of Student ExperienceLocation: ON-SITE, London, Canary WharfSalary: £65K - £75K per annum (Based on experience) Employment Type: Full-Time, Monday to Friday Department: Student Support ServicesReporting to: ProvostWho are we?Elizabeth School of London is dedicated to providing relevant, high-quality...

  • Head of Student Experience

    2 weeks ago

    London Area, United Kingdom Elizabeth School of London Full time

    Company: Elizabeth School of London Job Title: Head of Student ExperienceLocation: ON-SITE, London, Canary WharfSalary: £65K - £75K per annum (Based on experience) Employment Type: Full-Time, Monday to Friday Department: Student Support ServicesReporting to: ProvostWho are we?Elizabeth School of London is dedicated to providing relevant, high-quality...

  • Head of Student Success and Student Experience

    7 days ago

    London, United Kingdom Elizabeth School of London Full time

    Job Description Company: Elizabeth School of London Position: Head of Student Success and Student Experience (HoSSSE) Location: ON-SITE, London, UK Employment Type: Full-Time, Monday to Friday Salary: £65K - £75K per annum (Market Supplement Available) Who are we? Elizabeth School of London is a UK HEI dedicated to providing relevant,...

  • Head of Student Success and Student Experience

    1 week ago

    London, United Kingdom Elizabeth School of London Full time

    Company: Elizabeth School of LondonPosition: Head of Student Success and Student Experience (HoSSSE)Location: ON-SITE, London, UKEmployment Type: Full-Time, Monday to FridaySalary: £65K - £75K per annum (Market Supplement Available) Who are we?Elizabeth School of London is a UK HEI dedicated to providing relevant, high-quality university programmes and...

  • Head of Student Success and Student Experience

    1 week ago

    London, United Kingdom Elizabeth School of London Full time

    Company: Elizabeth School of LondonPosition: Head of Student Success and Student Experience (HoSSSE)Location: ON-SITE, London, UKEmployment Type: Full-Time, Monday to FridaySalary: £65K - £75K per annum (Market Supplement Available) Who are we?Elizabeth School of London is a UK HEI dedicated to providing relevant, high-quality university programmes and...

  • Head of Student Success and Student Experience

    1 week ago

    London,, UK, United Kingdom Elizabeth School of London Full time

    Company: Elizabeth School of LondonPosition: Head of Student Success and Student Experience (HoSSSE)Location: ON-SITE, London, UKEmployment Type: Full-Time, Monday to FridaySalary: £65K - £75K per annum (Market Supplement Available) Who are we?Elizabeth School of London is a UK HEI dedicated to providing relevant, high-quality university programmes and...

  • Head of Student Success and Student Experience

    1 week ago

    London Area, United Kingdom Elizabeth School of London Full time

    Company: Elizabeth School of LondonPosition: Head of Student Success and Student Experience (HoSSSE)Location: ON-SITE, London, UKEmployment Type: Full-Time, Monday to FridaySalary: £65K - £75K per annum (Market Supplement Available) Who are we?Elizabeth School of London is a UK HEI dedicated to providing relevant, high-quality university programmes and...

  • Head of Student Experience

    3 weeks ago

    London, United Kingdom ONLY FE Full time

    Head of Student Experience EMTEC - Ruddington Employment type: Permanent - Full Time Salary: £47,360 to £55,460 per annum (Band 10) Benefits Access to Additional Annual Leave Access to NUS/TOTUM Discount Employee Assistance Helpline With an attractive benefits package including 39 days annual leave, flexible working opportunities, a generous pension...

  • Marketing Assistant

    4 weeks ago

    London, Greater London, United Kingdom Almero Student Full time

    About Almero StudentAlmero Student is a leading provider of student accommodation, offering a range of affordable and well-managed properties across the UK. With a strong focus on customer service and a commitment to delivering exceptional experiences for students, we are seeking a talented Marketing Assistant to join our team.The RoleWe are looking for a...

  • Health Officer

    3 weeks ago

    London, Greater London, United Kingdom City, University of London Full time

    Role OverviewThis is an important and varied role which will include activities relating to committees, events, student surveys, feedback, and student representation. The post holder will work closely with the Students' Union and the Associate Dean of Education, Quality and Student Experience.Key ResponsibilitiesSupport the recruitment of student reps and...

  • Head of Student Success

    4 weeks ago

    London, United Kingdom University of Bristol Full time

    The roleThe Head of Student Success (Diversity) will sit within the Student Diversity and Inclusion pillar of the Student Journey team. The Student Diversity and Inclusion pillar includes the Student Inclusion and Widening Participation teams; focused on improving the equality of opportunity for students from disadvantaged backgrounds to access, succeed in,...

  • Student Advisor

    5 months ago

    London, United Kingdom University of West London - Student Union Full time

    Job description We are looking for an advice professional who understands best practice in delivering advice in a 1-2-1 or group setting. You must be passionate about supporting students and improving the student experience at UWL! The Student Advisor is a key role within the UWLSU’s Advice and Wellbeing team. The Student Advisor will deliver case-based...

  • Student Advisor

    5 months ago

    London, United Kingdom A Star Student Recruits Full time

    **About us** A Star Student Recruits is a Educational Consultancy company who provide free, expert support to students taking their next step into higher education. Our goal is to ensure every student can begin university smoothly and stress-free, with the best support available to them. So they can focus on boosting their career potential.. Our work...

  • Student Network Organiser

    3 weeks ago

    London, United Kingdom STAR (Student Action for Refugees) Full time

    Do you have what it takes to engage, inspire and enable thousands of students across the UK, to take action to welcome refugees to the UK? STAR is looking for an enthusiastic and energetic individual with great communication skills and experience of running a student society or similar. You will work with the Student Network Manager to provide support to...

  • Deputy Head of Student Advice and Engagement

    6 months ago

    London, United Kingdom London School of Economics and Political Science Full time

    LSE is committed to building a diverse, equitable and truly inclusive university_ **Academic Registrar’s Division - Student Services** **Deputy Head of Student Advice and Engagement Management** **Salary from £40,229 to £48,456 pa inclusive with potential to progress to £52,095 pa inclusive of London allowance** The London School of Economics and...

  • Head of Brand and Store Experience

    7 months ago

    London, United Kingdom Head Office Full time

    **About the role**: We are currently recruiting for a Head of Brand and Store Experience to join the team on a permanent basis. It's an exciting time at the John Lewis Partnership as we progress with our transformation plan and focus on how we best serve our customers. John Lewis is one of the country's most loved brands and, as a co-owner, is a truly...

  • Head of Events and Experiences

    3 weeks ago

    London, Greater London, United Kingdom Public House Head Office Full time

    Job Title: Head of Special EventsJob SummaryThe Head of Special Events is responsible for planning, executing, and overseeing a diverse range of in-house and guest-driven events across the pub group's venues. This includes managing key seasonal events, brand collaborations, and private, high-profile functions.Key ResponsibilitiesIn-House Event Planning and...

  • Chief Student Experience Officer

    4 weeks ago

    London, Greater London, United Kingdom Association of Higher Education Professionals Full time

    Role Overview:The Director of Student & Academic Services and Academic Registrar will play a pivotal role in shaping the university's senior leadership team.Reporting to the Pro Warden (Education & Student Experience), the successful candidate will lead a diverse portfolio, supporting the student journey from admissions through to graduation.This role is...