Customer Success Manager

4 weeks ago

Greater London, United Kingdom Evermile Full time
Job Description

Evermile is a London-based software company on a mission to build a better future for local retailers. Our SaaS platform transforms the way local businesses operate and grow by centralising all orders, deliveries, and customer interactions in one place. By enhancing every customer touchpoint and providing powerful tools for fostering loyalty and driving growth, we empower businesses to thrive and achieve their full potential.


Why Join Evermile?


  • Growth opportunities:  Be part of our exciting expansion, with the potential to advance into senior roles as we grow.
  • Innovative mission: Play a key role in transforming local retail operations and driving business success.
  • Collaborative culture: Work with a passionate and driven team focused on mutual success and growth.

We recently announced our $6M Seed round funding, setting the stage for new market expansion and an exciting phase of team growth. There’s no better time to join us as we empower local businesses to thrive in a competitive delivery-first market.


-raises-6m-seed-to-make-local-deliveries-more-economic-for-small-businesses


What You'll Do:


We are seeking a proactive and results-driven Customer Success Manager to join our Revenue Team in London and ensure our merchants achieve outstanding results with Evermile. In this role, you’ll be instrumental in driving platform usage, identifying upsell opportunities, and achieving revenue targets, all while helping our merchants thrive:

  • Drive onboarding success: Oversee a smooth onboarding process for new merchants, ensuring they are set up for success from day one and fully understand the value of Evermile’s platform.
  • Maximise platform usage: Proactively engage with customers to drive adoption and encourage extensive use of Evermile’s features. Identify opportunities for customers to leverage additional functionalities to enhance their business operations.
  • Revenue growth and upsells: Actively seek and identify upsell opportunities within your customer base. Develop strategies to increase revenue by aligning additional features and services with customer needs.

What We’re Looking For:


  • Experience: 3-5 years of experience in Customer Success, Sales, Account Management, or a similar role, preferably within a fast-paced tech startup.
  • Skills: Proven ability to drive platform usage, identify upsell opportunities, and manage revenue-focused strategies. Strong interpersonal and communication skills with the ability to build relationships with executive stakeholders.
  • Attributes: Entrepreneurial mindset, proactive approach to customer management, and a track record of high customer retention and growth. Ability to thrive in a dynamic, fast-growth environment.

If you're excited about helping local businesses thrive and want to be part of a dynamic and growing team, we’d love to hear from you. Apply now to join Evermile and make a meaningful impact.

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