Service Delivery Project Manager

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.​

About the job you’re considering​

Capgemini Engineering is recruiting for a Service Delivery Manager to join Capgemini Engineering TMT (Telecoms, Media and Technology) Team.

Your accountability will span the full breadth of an SLA based Service Management including Contract, scope, schedule, finance, risk, quality and resources for projects; and will encompass the entire service lifecycle from proposal to run to deliver to completion.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.​

If you are successfully offered this position, you will go through a series of pre-employment checks, including: ​identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)​

Your role

• Run an SLA based multi-site Managed Test and Lab service in Mobile Networks industry from the Customer site.
• Run weekly and monthly Governance meetings.
• Manage and own the existing Service documents and processes.
• Create the new Service documents and processes.
• Manage the Facility team, PMO and large Engineering team.
• Be accountable for Service Delivery, Finance, People Management, Customer expectation management, Customer relationship. Managing Service escalations to satisfactory outcomes.
• Monitoring and challenging the engineering teams to ensure they are meeting budgetary and deadline goals, and steers the Team Managers to achieve those goals.
• Defining and managing project scope, including change control and configuration management.
• Conduct client negotiations to agree terms for changes, ensuring deliverability and commercial viability.
• Ensuring that the project budgets are defined and sustainable.
• Preparing and maintaining project plans and schedules.
• Forecasting the financial performance to maximize contribution margin across ENTS program.
• Actively manage client relationships and expectations.
• Managing subcontractors as needed.
• Traveling to other office-based UK locations as necessary
• You can bring your whole self to work. At Capgemini equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone. We have a number of networks you can join, including our Women in Engineering employee network group. These networks support our community every day.​

Your skills and experience​

• Strong communication skills.
• Excellent attention to detail.
• Strong analytical and numerical skills able to produce workable solutions to problems.
• Strong financial and commercial acumen.
• Ability to work independently and with own initiative on a Client site.
• Facility and Data Centre and H&S Management experience will have preference.
• Understanding and experience in mobile industry (Mobile Networks and IT Project Management).
• Advantageous to have former lab experience
• In-depth TMT industry experience
• Advanced interpersonal skills such as leadership, delegation, communication and conflict management. Extensive direct, cross-functional and cross-regional people management experience.
• In depth understanding of the project management principles and have knowledge of the Waterfall and ‘V’ models; experience of agile methods would also be preferable.
• Ability to demonstrate having delivered projects in complex commercial environments, such as Integrated Project Teams, consortia, or other integrated client/supplier collaborations, and will have an appreciation for the challenges and opportunities that these delivery structures bring.
• Understanding of the challenges of delivering multi-site and multi-national projects.
• Practiced in managing multiple projects simultaneously from bid/design stages to delivery.
• Knowledge of risk, opportunity and issue management.
• Don’t meet every single requirements? Studies have shown women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement in the job description, we encourage you to apply anyway.​

Your security clearance

To be successfully appointed to this role you will need to undergo Baseline Personnel Security Standard checks. ​

There are no nationality or residency restrictions, although if you have resided outside of the UK within the last 3 years, further checks may be required.​

There are other criteria and checks required for BPSS, and throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.​

What does ‘Get The Future You Want ‘ mean for you?​

We realise a Total Reward package should be more than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud.

You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Why you should consider Capgemini​

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.​