Customer Success Specialist
3 weeks ago
We are seeking an experienced Customer Success Specialist to be responsible for dealing with incoming customer inquiries related to contractual, product and other matters as well as escalations.
Key Responsibilities include:
- Initiate outbound interaction with the customers to address existing outstanding issues, renewals and churn risks or potential growth opportunities.
- Assist customers and local teams with billing queries and related activities.
- Assist customers and local teams with contractual amendments and related activities.
- Actively look for growth, referral, and expansion sales opportunities.
- Actively cooperate with related stakeholders and teams across the globe.
- Forecast, execute and meet key performance metrics including but not limited to customer retention rate, customer satisfaction, net recurring revenue growth, time to resolution.
- Actively perform value added customer conversations throughout the life of their contract with the ultimate goal of customer retention and growth.
- Proactively manage renewals pipeline identifying and addressing potential risks.
Ideal Candidate will have:
- An experience of Customer Success and/or Account/Relationship Management ideally with historical records of retention and growth of customer base
- Experience dealing with billing and contractual matters in B2B environment
- Fluent written and verbal communication in English and Dutch are required
- Previous experience working with SAP, Salesforce and Gainsight are an advantage
- Excellent time management, organizational and prioritization skills
To arrange an initial interview please apply today.
-
Customer Success Specialist
3 weeks ago
Reading, United Kingdom Hays Specialist Recruitment Full timeCustomer Success Specialist - Dutch Speaking Location - ReadingHybrid Working - 1/2 days a week on siteContract Length - 12 months Your new company This organisation is a multinational telecoms business based in the Thames Valley. You will be joining a global customer success team supporting an ongoing expansion into the Benelux region. Your new role As a...
-
Customer Success Manager
2 months ago
Reading, United Kingdom SPECIALIST RECRUIT LIMITED Full timeLearning Partner (Customer Success Manager)Salary: £35,000p.a. - £40,000p.a. plus commissionLocation: Reading (3 days in the office, 2 remote)Our client is seeking an experienced Customer Success Manager who is customer-oriented with a drive to achieve goals and maintain a great customer experience, listening to their customers to understand their goals...
-
Customer Success Manager
2 months ago
Reading, United Kingdom SPECIALIST RECRUIT LIMITED Full timeLearning Partner (Customer Success Manager)Salary: £35,000p.a. - £40,000p.a. plus commissionLocation: Reading (3 days in the office, 2 remote)Our client is seeking an experienced Customer Success Manager who is customer-oriented with a drive to achieve goals and maintain a great customer experience, listening to their customers to understand their goals...
-
Customer Success Manager
2 months ago
Reading, United Kingdom SPECIALIST RECRUIT LIMITED Full timeLearning Partner (Customer Success Manager)Salary: £35,000p.a. - £40,000p.a. plus commissionLocation: Reading (3 days in the office, 2 remote)Our client is seeking an experienced Customer Success Manager who is customer-oriented with a drive to achieve goals and maintain a great customer experience, listening to their customers to understand their goals...
-
Customer Success Manager
1 month ago
Reading, United Kingdom SPECIALIST RECRUIT LIMITED Full timeJob Description Learning Partner (Customer Success Manager) Salary: £35,000p.a. - £40,000p.a. plus commission Location: Reading (3 days in the office, 2 remote) Our client is seeking an experienced Customer Success Manager who is customer-oriented with a drive to achieve goals and maintain a great customer experience, listening to their customers to...
-
Customer Success Specialist
3 weeks ago
Reading, United Kingdom Sanderson Recruitment Plc Full timeJob Description Customer Success Specialist Rate - up to £29 p/h Location - Reading Duration - 12 months initially Sanderson are working with a leading communications company in order to obtain an experience Customer Success Specialist to join their team. Role: Deal with incoming customer inquiries related to contractual, product and other matters as well...
-
Customer Success Manager
1 month ago
Reading, UK, Berkshire, United Kingdom SPECIALIST RECRUIT LIMITED Full timeLearning Partner (Customer Success Manager)Salary: £35,000p.a. - £40,000p.a. plus commissionLocation: Reading (3 days in the office, 2 remote)Our client is seeking an experienced Customer Success Manager who is customer-oriented with a drive to achieve goals and maintain a great customer experience, listening to their customers to understand their goals...
-
Customer Success Associate
3 days ago
Reading, United Kingdom Bottomline Full timePlease note this is an entry level role (Early careers/Apprentice).It is a hybrid role based in Theale.Why Choose Bottomline?Are you ready to transform the way businesses pay and get paid?Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually.We're...
-
Customer Success Associate
1 day ago
Reading, United Kingdom Bottomline Full timeJob Description Please note this is an entry level role (Early careers/Apprentice).It is a hybrid role based in Theale.Why Choose Bottomline?Are you ready to transform the way businesses pay and get paid?Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments...
-
Customer Success Associate
3 days ago
Reading, United Kingdom Bottomline Full timePlease note this is an entry level role (Early careers/Apprentice). It is a hybrid role based in Theale.Why Choose Bottomline?Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're...
-
Customer Success Associate
5 days ago
Reading, United Kingdom Bottomline Full timePlease note this is an entry level role (Early careers/Apprentice). It is a hybrid role based in Theale.Why Choose Bottomline?Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're...
-
Customer Success Specialist
3 weeks ago
Reading, United Kingdom CV-Library Full timeSeeking a fluent Dutch and English speaker with experience in account management and customer service. * Must possess strong calling skills, expertise in contract renewals, and familiarity with the customer onboarding process. * Join a dynamic team and make an impact by delivering exceptional client experiences
-
Customer Success Manager
2 months ago
Reading, United Kingdom CV-Library Full timeLearning Partner (Customer Success Manager) Salary: £35,000p.a. - £40,000p.a. plus commission Location: Reading (3 days in the office, 2 remote) Our client is seeking an experienced Customer Success Manager who is customer-oriented with a drive to achieve goals and maintain a great customer experience, listening to their customers to...
-
Head of Customer Success
6 months ago
Reading, United Kingdom ESP Global Services Full timeAs the Head of Customer Success, your primary objective is to lead and coordinate the customer success team, aligning customer goals with business objectives through a strategic, data-driven, and customer-centric approach. Reporting directly to the Chief Operating Officer, you play a crucial role in shaping the overall strategic direction of customer support...
-
Customer Success Manager
3 weeks ago
Reading, Reading, United Kingdom Talent Smart Limited Full timeWe are seeking a seasoned Customer Success Manager to lead our efforts in driving customer retention and growth.About the RoleThis is a unique opportunity to join Talent Smart Limited as a key member of our team. As a Customer Success Manager, you will be responsible for ensuring that our customers achieve their desired outcomes from our...
-
Customer Success Manager
6 months ago
Reading, United Kingdom Aspen Technology Full timeThe driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...
-
Customer Success Advocate
3 weeks ago
Reading, Reading, United Kingdom eflow Global Full timeWe are looking for a highly skilled Customer Success Advocate to join our team and drive customer satisfaction and loyalty. As a Customer Success Advocate, you will be responsible for managing and nurturing relationships with our SME clients.The ideal candidate will have a proven track record in customer success or client relationship management, preferably...
-
Customer Success Manager
2 months ago
Reading, United Kingdom Skill Dynamics Full timePURPOSEYou will successfully retain and grow your customers from the onboarding phase through to annual renewal by creating and maintaining long-term, trust-based relationships and developing additional business opportunities. You will liaise with cross-functional, global internal teams (including sales, professional services, content and technology) to...
-
Customer Success Manager
1 month ago
Reading, United Kingdom Skill Dynamics Full timeJob Description PURPOSE You will successfully retain and grow your customers from the onboarding phase through to annual renewal by creating and maintaining long-term, trust-based relationships and developing additional business opportunities. You will liaise with cross-functional, global internal teams (including sales, professional services, content and...
-
Customer Success Manager
2 months ago
Reading, United Kingdom Skill Dynamics Full timePURPOSEYou will successfully retain and grow your customers from the onboarding phase through to annual renewal by creating and maintaining long-term, trust-based relationships and developing additional business opportunities. You will liaise with cross-functional, global internal teams (including sales, professional services, content and technology) to...