Localisation Vendor Management Associate

2 weeks ago

London, United Kingdom Huntress Search Ltd - IT Recruitment Full time
Job Description

Localisation Vendor Management Associate- 6 months- London/Hybrid-£32-£37 ph PAYE

A global technology company are looking for an experienced Localisation Vendor Management Associate to join their team on an initial 6 month assignment.

Responsibilities:

  • Prepare and coordinate regular communications and reporting to vendors
  • Act as vendor management's POC for operations-related vendor issues
  • Liaise with Project Coordinators to triage and solve specific vendor issues
  • Track vendor linguistic capacity on a weekly basis
  • Coordinate retainers and weekend/holiday requests approvals with vendors
  • Summarize vendor issue trending for cross-functional consumption
  • Support the management and improvement of 'vendor experience'
  • Support the establishing and monitoring of vendor/vendor program ramp-up plans
  • Work with LMs and LPMs to setup and manage vendor Workplace groups
  • Serve as VM POC in each group
  • Schedule and monitor vendor trainings as determined by onboardings, regular training plans and/or ad hoc needs.
  • Maintain database of vendors and vendor resources.
  • Support the creation/maintenance of end-to-end process documentation
  • Own communication with diverse network of localization vendor companies
  • Ensure all external resources are appropriately provisioned on internal systems in compliance with company policy.
  • Monitor vendor performance, identify risks and escalate appropriately
  • Create and execute on vendor test, probation and localization schedules.
  • Review, prioritize, and track progress of issues that affect localization vendor operations and efficiencies
  • Analyze vendor production issues and provide optimal solutions
  • Support cross-functional teams and stakeholders (Product, Engineering, Marketing, etc.) to ensure localization requirements are implemented and localization process is well understood
  • Ensure timely completion and maintain a current record of trainings completed by vendor resources
  • Document needs for improving and optimizing internal and external process and workflows

Skills/Experience:

  • 3-5 years of experience with localization, vendor and/or project management
  • BA/BS in technical discipline or equivalent experience
  • Ability to communicate clearly and efficiently
  • Ability to stay focused under pressure, prioritizing and managing multiple projects simultaneously in a fast-paced environment
  • Knowledge of standard web technologies such as PHP, XHTML, CSS, JavaScript and accessibility
  • Knowledge of additional languages other than English
  • Data analytics and visualization
  • BA/BS in technical discipline or equivalent experience

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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