Assistant Ticketing Manager
2 weeks ago
About the Venue
OVO Arena Wembley is one of the UK’s most legendary concert and events venues. With a rich history that goes back to its days as the Empire Pool and Sports Arena, the building has played host to numerous events including the 1948 and 2012 Olympics and for over 60 years, the 12,500 capacity Arena has seen some of the biggest names in music walk through its doors from Queen, The Rolling Stones and The Beatles to David Bowie, Cher, Michael Jackson, Madonna and ABBA.
About the Role
To provide a customer focused ticketing retail service and assist the Ticketing & Box Office Manager in managing and developing the ticketing operation for OVO Arena Wembley.
What we can offer
You will work hard at ASM, but you will be rewarded with lots of time to relax and rest with 25 days annual leave
We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy.
A healthy contribution of % Pension so that your golden years are spent ticking off the items on your bucket list.
Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield; ASM will support with these unexpected costs. For you and any children.
We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.
We are visionaries: both physically and metaphorically When you join ASM you will be entitled to eye care vouchers and a contribution towards any glasses you require.
Your Responsibilities
- Set up events for OVO Arena Wembley and manage your own events from before on sale through to the day of the event.Liaise with promoter and ticketing company to ensure correct set up.Manage the inventory on instruction from promoter whilst considering any venue needs.
- Work with hirers and any other relevant departments to ensure the configuration of all events maximises opportunities for sales in the formats required.
- Manage the show day Ticketing operation as and when required.
- Support the Front of House Manager through the proactive participation in ticketing related customer complaint issues.
- Maintain a database of OVO Arena, Wembley seating plans and grosses, and regularly liaise with the appointed ticketing supplier to ensure the ticketing process is as streamlined and efficient as possible.
- Efficiently maintain all ticketing folders (hard copy and electronic) in order to ensure all required information is easily accessible.
- Daily reporting of sales figures to promoters as required.
- Work with other team members to assist as required to ensure smooth running of the department.
We are looking for someone with:
- A proven track record of working in a similar role, preferably in a high-volume, busy events venue setting.
- Experience in leading a team
- Proven track record of delivering excellent customer care.
- Familiarity with London and regional entertainment offerings and venues.
- Knowledge of CRM software knowledge
Recruitment Process Outlined:
1st Stage- Intro Call with Talent Team
2nd Stage- F2F Meeting with General Manager & Ticketing Manager
How to Apply
Please submit your application please submit your CV .
NB – this role requires being able to work evenings/weekends/bank holidays as the diary dictates.
Inclusive Workplace
At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our employees, customers, and suppliers. Join us and make a significant impact from day one.
We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.
If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.
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