Network Support Manager

1 month ago


United Kingdom Hamilton Barnes Full time
Network Support Team Lead A leading independent provider of essential business technology solutions is looking for a highly skilled Network Engineer/Support Team Lead. This exciting opportunity is ideal for an experienced IT professional with a strong background in enterprise network solutions and a commitment to exceptional service delivery. Join a rapidly growing company, that supports over 30,000 businesses across the UK.

As the Network Support Team Lead, you will be the senior technical authority within the Service Desk team, responsible for delivering seamless, high-quality support for a diverse portfolio of enterprise customers. Working in a team environment that values innovation and resilience, you will provide both proactive and reactive technical support across networking, security, and cloud technologies.

Lead the resolution of complex reactive tickets and proactively implement service tasks as per Service Descriptions.
Provide technical support for field engineers, including onsite incidents, cloud configuration, and more.
Mentor and guide Service Desk Analysts, helping to develop technical skills across the team.
Act as a trusted Technical Advisor for clients, offering guidance on solutions involving Cisco, Meraki, Fortinet, Microsoft, ZScaler, and CloudFlare.
Participate in an on-call rota, providing essential out-of-hours support.

Senior-level experience in technical service delivery, with strong skills in networking, security, and cloud support.
Proven expertise in technologies such as Cisco, Meraki, Fortinet, Microsoft, ZScaler, and CloudFlare.
Industry Level Certifications - CCNA / CMNA / CCNP Certified
Commercial awareness and experience managing third-party suppliers to meet budget and SLA requirements.

Hybrid in the Brighton Area

On-call Allowance

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