Product Manager Distribution
1 week ago
Product Support Manager EMEA (f/m/d)
Highly competent and skilled, the Product Support Manager EMEA is responsible for managing the Product Support Team (the Sales & Applications Engineers) with the aim to maximize the level of service offered to Edmund Optics customers regarding products and applications. Responsibilities include team structuring for operational effectiveness, day to day team management, increasing regional customer satisfaction for technical and applications support activities. Efficiently schedule Sales & Applications Engineers (product to provide adequate phone, email, and chat coverage)
Work towards continuous improvement of sales process and customers journey with Edmund Optics, develop, promote, and execute a long-term strategy for continuous improvement
Define and track key performance indicators (KPIs) and report them to the appropriate stakeholders
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Fluent in English, additional language skills preferred
Travel willingness (occasional visits of tradeshows and other Edmund Optics sites)
Edmund Optics provides a range of employee benefits alongside the salary package including:
Company pension scheme
Private medical & dental insurance
Extensive training and development opportunities
Subsidized gym membership
Cycle to Work scheme
Company events
...This office-based position can be located in York (UK), Mainz (Germany) or Lyon (France), depending on the candidate's preference.
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