Support Analyst

6 days ago


Norfolk, United Kingdom STEM Connex Full time

As a Senior Support Analyst, you will serve as the primary point of contact for iManage installations, providing expert support to both customers and support partners. Your responsibilities will include triaging all support requests, ensuring timely resolution, and collaborating as an active member of the broader team. This role will report to the Service Delivery Manager and will involve delivering exceptional customer support across multiple communication channels.

Responsibilities :

  • Serve as a Subject Matter Expert (SME) within the Support function, contributing to continuous improvement by reviewing technical support processes and documentation. Collaborate with the team to create and update relevant support materials.
  • Analyze iManage incident trends to identify and resolve potential issues, keeping knowledge current in a rapidly evolving product environment.
  • Participate actively in the operational delivery and User Acceptance Testing (UAT) of new projects and feature releases.
  • Act as a primary escalation point for technical and managerial queries, providing hands-on support as needed for complex or high-priority customer issues.
  • Develop and monitor KPI metrics and Management Reports to ensure the Service Desk operates within agreed SLA targets and meets performance standards.
  • Ensure adherence to best practices and contribute to the evolution of the Support function by aligning processes with ITIL v4 standards.


  • Support Analyst

    5 days ago


    Norfolk, United Kingdom STEM Connex Full time

    As a Senior Support Analyst, you will serve as the primary point of contact for iManage installations, providing expert support to both customers and support partners. Your responsibilities will include triaging all support requests, ensuring timely resolution, and collaborating as an active member of the broader team. This role will report to the Service...

  • Support Analyst

    6 days ago


    Norfolk, United Kingdom STEM Connex Full time

    As a Senior Support Analyst, you will serve as the primary point of contact for iManage installations, providing expert support to both customers and support partners. Your responsibilities will include triaging all support requests, ensuring timely resolution, and collaborating as an active member of the broader team. This role will report to the Service...

  • Support Analyst

    6 days ago


    Norfolk, United Kingdom STEM Connex Full time

    As a Senior Support Analyst, you will serve as the primary point of contact for iManage installations, providing expert support to both customers and support partners. Your responsibilities will include triaging all support requests, ensuring timely resolution, and collaborating as an active member of the broader team. This role will report to the Service...

  • Support Analyst

    6 days ago


    Norfolk, United Kingdom STEM Connex Full time

    As a Senior Support Analyst, you will serve as the primary point of contact for iManage installations, providing expert support to both customers and support partners. Your responsibilities will include triaging all support requests, ensuring timely resolution, and collaborating as an active member of the broader team. This role will report to the Service...


  • Norfolk, United Kingdom Nordic Global Full time

    Our Nordic Europe team is growing! We support healthcare organizations in the Netherlands and across Europe with various Epic projects, and we are seeking experienced consultants to join our network and team. A Nordic consultant is more than just an Epic expert. Our Epic analysts take ownership for their work and the greater success of the organization. ...


  • Norfolk, United Kingdom Nordic Global Full time

    Our Nordic Europe team is growing! We support healthcare organizations in the Netherlands and across Europe with various Epic projects, and we are seeking experienced consultants to join our network and team. A Nordic consultant is more than just an Epic expert. Our Epic analysts take ownership for their work and the greater success of the...


  • Norfolk, United Kingdom Nordic Global Full time

    Our Nordic Europe team is growing! We support healthcare organizations in the Netherlands and across Europe with various Epic projects, and we are seeking experienced consultants to join our network and team. A Nordic consultant is more than just an Epic expert. Our Epic analysts take ownership for their work and the greater success of the organization....


  • Norfolk, United Kingdom Nordic Global Full time

    Our Nordic Europe team is growing! We support healthcare organizations in the Netherlands and across Europe with various Epic projects, and we are seeking experienced consultants to join our network and team. A Nordic consultant is more than just an Epic expert. Our Epic analysts take ownership for their work and the greater success of the...

  • Business Analyst

    2 weeks ago


    Norfolk, United Kingdom Tarmac Full time

    At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer. We are currently looking for an experienced Business Analyst to join our hugely successful Highways team...


  • Hingham, Norfolk, United Kingdom Mirus Aircraft Seating Full time

    About the role As IT Support Analyst you will report to the IT Manager and play a crucial role in analysing and improving our IT systems to enhance efficiency and performance. You will promote IT Services through offering a high level of customer service through proactive and positive engagement with customers. In your role as our IT Support Analyst ,...


  • Hingham, Norfolk, United Kingdom Mirus Aircraft Seating Full time

    About the role As IT Support Analyst you will report to the IT Manager and play a crucial role in analysing and improving our IT systems to enhance efficiency and performance. You will promote IT Services through offering a high level of customer service through proactive and positive engagement with customers. In your role as our IT Support Analyst ,...

  • Senior QC Analyst

    3 months ago


    Norfolk, United Kingdom CK Group Full time

    CK Group are recruiting for an exciting opportunityfor a Senior QC Analyst to join a well established GMPPharmaceutical manufacturer, at their site in Norfolk on apermanent basis. TheCompany:The company are continuouslyexpanding and manufacture a variety of pharmaceutical products,medical devices andcosmetics.Location:Thisrole is located close to the...

  • Senior QC Analyst

    2 months ago


    Norfolk, United Kingdom CK Group Full time

    CK Group are recruiting for an exciting opportunity for a Senior QC Analyst to join a well established GMP Pharmaceutical manufacturer, at their site in Norfolk on a permanent basis. The Company:The company are continuously expanding and manufacture a variety of pharmaceutical products, medical devices and cosmetics.Location:This role is located close to...


  • Hingham, Norfolk, United Kingdom Mirus Aircraft Seating Full time

    About the role As IT Support Analyst you will report to the IT Manager and play a crucial role in analysing and improving our IT systems to enhance efficiency and performance. You will promote IT Services through offering a high level of customer service through proactive and positive engagement with customers. In your role as our IT Support Analyst ,...


  • Hingham, Norfolk, United Kingdom Mirus Aircraft Seating Full time

    About the role As IT Support Analyst you will report to the IT Manager and play a crucial role in analysing and improving our IT systems to enhance efficiency and performance. You will promote IT Services through offering a high level of customer service through proactive and positive engagement with customers. In your role as our IT Support Analyst ,...

  • Senior Finance Analyst

    2 months ago


    Norfolk, United Kingdom Keeler Recruitment Full time

    Company Overview: A rapidly growing, dynamic business, committed to delivering innovation and exceptional customer service.  They are seeking a strategic and analytical Senior Finance Analyst to join them on their exciting journey.  This is a fantastic opportunity to play a key role in shaping the future of the business and influencing decisions at the...


  • South Norfolk, Norfolk, United Kingdom Nxtgen Recruitment Full time

    Nxtgen Recruitment is seeking a skilled Financial Analyst Assistant to join their team. The successful candidate will assist with the production of month end management accounts and accompanying commentary for cost centre leaders.Key responsibilities include preparing cost centre reports, assisting with balance sheet preparation, and supporting the...


  • Islington, Norfolk, United Kingdom ITonlinelearning Full time

    Business Analyst Career StarterAre you looking to start a career as a Business Analyst? Our Business Analysis Placement Programme is designed to help you achieve an entry-level role or position. As a Business Analyst, you will investigate issues, analyse solutions, and facilitate change within an organisation or business.Key Responsibilities:Analysing...

  • Data analyst

    2 weeks ago


    Diss, Norfolk, United Kingdom Michelle Denny Recruitment Ltd Full time €45,000

    Michelle Denny Recruitment is partnering with an expanding insurance business headquartered in Diss to find an experienced Data Analyst to join their close-knit team. This role offers flexibility, allowing for hybrid or office-based work depending on your preference. With a salary of up to £45,000, plus additional company benefits and opportunities for...


  • Islington, Norfolk, United Kingdom ITonlinelearning Full time

    Please note this is a training course and fees apply* What is the Business Analysis Placement Programme? Our Business Analysis Placement Programme is designed for anyone looking to start a career as a Business Analyst (BA) using education and recruitment support to help you achieve an entry level role or position. What does a Business Analyst do? A Business...