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Norfolk, United Kingdom identifi Global Resources Full timeRole: Service Desk Analyst Location: West Norfolk (Onsite/Hybrid) Contract: Inside IR35, until March 2025 Rate: Band 4 The Opportunity Join an NHS Digital Team as a Service Desk Analyst , providing frontline IT support for essential healthcare services. You'll ensure smooth ICT operations, handling user incidents with precision, resolving issues...
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Service Desk Analyst
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Norfolk, United Kingdom identifi Global Resources Full timeRole: Service Desk AnalystLocation: West Norfolk (Onsite/Hybrid)Contract: Inside IR35, until March 2025Rate: Band 4The Opportunity Join an NHS Digital Team as a Service Desk Analyst, providing frontline IT support for essential healthcare services. You'll ensure smooth ICT operations, handling user incidents with precision, resolving issues promptly, or...
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Service Desk Analyst
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Norfolk, United Kingdom identifi Global Resources Full timeRole: Service Desk AnalystLocation: West Norfolk (Onsite/Hybrid)Contract: Inside IR35, until March 2025Rate: Band 4The Opportunity Join an NHS Digital Team as a Service Desk Analyst, providing frontline IT support for essential healthcare services. You'll ensure smooth ICT operations, handling user incidents with precision, resolving issues promptly, or...
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Service Desk Analyst
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Norfolk, United Kingdom identifi Global Resources Full timeRole: Service Desk AnalystLocation: West Norfolk (Onsite/Hybrid)Contract: Inside IR35, until March 2025Rate: Band 4The Opportunity Join an NHS Digital Team as a Service Desk Analyst, providing frontline IT support for essential healthcare services. You'll ensure smooth ICT operations, handling user incidents with precision, resolving issues promptly, or...
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Service Desk Analyst
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Norfolk, United Kingdom identifi Global Resources Full timeRole: Service Desk Analyst Location: West Norfolk (Onsite/Hybrid) Contract: Inside IR35, until March 2025 Rate: Band 4 The Opportunity Join an NHS Digital Team as a Service Desk Analyst , providing frontline IT support for essential healthcare services. You'll ensure smooth ICT operations, handling user incidents with precision,...
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Data / Applications Analyst
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Training Business Analyst
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Norwich, Norfolk, United Kingdom Pure Resourcing Solutions Full timeI'm pleased to be partnering with a fantastic Norfolk-based organisation to recruit for a Business Analyst. This is a Norwich based role, offering hybrid and flexible working. You will be responsible for ensuring that products meet the business needs while aligning with strategic goals, with core responsibilities including: Collaborate to refine user...
Support Analyst
2 months ago
As a Senior Support Analyst, you will serve as the primary point of contact for iManage installations, providing expert support to both customers and support partners. Your responsibilities will include triaging all support requests, ensuring timely resolution, and collaborating as an active member of the broader team. This role will report to the Service Delivery Manager and will involve delivering exceptional customer support across multiple communication channels.
Responsibilities:
- Serve as a Subject Matter Expert (SME) within the Support function, contributing to continuous improvement by reviewing technical support processes and documentation. Collaborate with the team to create and update relevant support materials.
- Analyze iManage incident trends to identify and resolve potential issues, keeping knowledge current in a rapidly evolving product environment.
- Participate actively in the operational delivery and User Acceptance Testing (UAT) of new projects and feature releases.
- Act as a primary escalation point for technical and managerial queries, providing hands-on support as needed for complex or high-priority customer issues.
- Develop and monitor KPI metrics and Management Reports to ensure the Service Desk operates within agreed SLA targets and meets performance standards.
- Ensure adherence to best practices and contribute to the evolution of the Support function by aligning processes with ITIL v4 standards.
