Current jobs related to Support Analyst - Norfolk - STEM Connex

  • Application Data Analyst Hybrid working

    2 weeks ago

    Norfolk, United Kingdom Pure Resourcing Solutions Full time

    Data and Applications Analyst Great Yarmouth (Hybrid) Contract: 24 Month Fixed-Term We are excited to be partnering with a leading organisation to recruit a Data and Applications Analyst. This role offers a fantastic opportunity for a motivated professional to lead application consolidation projects, optimise business processes, and develop reporting...

  • Application Data Analyst Hybrid working

    1 week ago

    Norfolk, United Kingdom Pure Resourcing Solutions Full time

    Data and Applications Analyst Great Yarmouth (Hybrid) Contract: 24 Month Fixed-Term We are excited to be partnering with a leading organisation to recruit a Data and Applications Analyst. This role offers a fantastic opportunity for a motivated professional to lead application consolidation projects, optimise business processes, and develop reporting...

  • Data Analyst

    2 weeks ago

    Wymondham, Norfolk, United Kingdom Randstad Delivery Full time

    Job Title: Data AnalystAbout Us: At Randstad Delivery, we're looking for a talented Data Analyst to join our team. As a Data Analyst, you will play a crucial role in supporting our business operations by collecting, collating and evaluating data from various sources.Key Responsibilities:Collect, collate and evaluate information from a wide range of open and...

  • Application Data Analyst Hybrid working

    2 weeks ago

    Norfolk, United Kingdom Pure Resourcing Solutions Full time

    Data and Applications Analyst Great Yarmouth (Hybrid) Contract: 24 Month Fixed-Term We are excited to be partnering with a leading organisation to recruit a Data and Applications Analyst. This role offers a fantastic opportunity for a motivated professional to lead application consolidation projects, optimise business processes, and develop reporting...

  • Data / Applications Analyst

    2 weeks ago

    Norfolk, United Kingdom Pure Resourcing Solutions Full time

    Data and Applications Analyst Location: Great Yarmouth (Hybrid) Contract: 24 Month Fixed-Term   We are excited to be partnering with a leading organisation to recruit a Data and Applications Analyst. This role offers a fantastic opportunity for a motivated professional to lead application consolidation projects, optimise business processes, and...

  • Data / Applications Analyst

    1 week ago

    Norfolk, United Kingdom Pure Resourcing Solutions Full time

    Data and Applications Analyst Location: Great Yarmouth (Hybrid) Contract: 24 Month Fixed-Term   We are excited to be partnering with a leading organisation to recruit a Data and Applications Analyst. This role offers a fantastic opportunity for a motivated professional to lead application consolidation projects, optimise business processes, and...

  • Data / Applications Analyst

    2 weeks ago

    Norfolk, United Kingdom Pure Resourcing Solutions Full time

    Data and Applications Analyst Location: Great Yarmouth (Hybrid) Contract: 24 Month Fixed-Term We are excited to be partnering with a leading organisation to recruit a Data and Applications Analyst. This role offers a fantastic opportunity for a motivated professional to lead application consolidation projects, optimise business processes, and develop...

  • Data / Applications Analyst

    2 weeks ago

    Norfolk, United Kingdom Pure Resourcing Solutions Full time

    Data and Applications Analyst Location: Great Yarmouth (Hybrid) Contract: 24 Month Fixed-Term  We are excited to be partnering with a leading organisation to recruit a Data and Applications Analyst. This role offers a fantastic opportunity for a motivated professional to lead application consolidation projects, optimise business processes, and develop...

  • Data / Applications Analyst

    2 weeks ago

    Norfolk, United Kingdom Pure Resourcing Solutions Full time

    Data and Applications Analyst Location: Great Yarmouth (Hybrid) Contract: 24 Month Fixed-Term We are excited to be partnering with a leading organisation to recruit a Data and Applications Analyst. This role offers a fantastic opportunity for a motivated professional to lead application consolidation projects, optimise business processes, and develop...

  • Data / Applications Analyst

    2 weeks ago

    Norfolk, United Kingdom Pure Resourcing Solutions Full time

    Data and Applications Analyst Location: Great Yarmouth (Hybrid)Contract: 24 Month Fixed-Term We are excited to be partnering with a leading organisation to recruit a Data and Applications Analyst. This role offers a fantastic opportunity for a motivated professional to lead application consolidation projects, optimise business processes, and develop...

  • Data / Applications Analyst

    2 weeks ago

    Norfolk, United Kingdom Pure Resourcing Solutions Full time

    Data and Applications Analyst Location: Great Yarmouth (Hybrid) Contract: 24 Month Fixed-Term We are excited to be partnering with a leading organisation to recruit a Data and Applications Analyst. This role offers a fantastic opportunity for a motivated professional to lead application consolidation projects, optimise business processes, and develop...

  • Senior Finance Analyst

    2 months ago

    Eccles, Norfolk, United Kingdom CV-Library Full time

    Company Overview: A rapidly growing, dynamic business, committed to delivering innovation and exceptional customer service.  They are seeking a strategic and analytical Senior Finance Analyst to join them on their exciting journey.  This is a fantastic opportunity to play a key role in shaping the future of the business and influencing...

  • Senior Finance Analyst

    1 month ago

    Eccles, Norfolk, United Kingdom Keeler Recruitment Ltd Full time

    Company Overview: A rapidly growing, dynamic business, committed to delivering innovation and exceptional customer service.  They are seeking a strategic and analytical Senior Finance Analyst to join them on their exciting journey.  This is a fantastic opportunity to play a key role in shaping the future of the business and influencing decisions at the...

  • (SQL) BI Engineer

    1 day ago

    Norfolk, United Kingdom rthirteen recruitment Full time

    Rthirteen are currently supporting a Norfolk housing business in their search for an BI Engineer. The company has various offices around Norfolk and the role can be based at whichever is closest to your home address, however travel will be required to other offices. **The company**: This is a great opportunity for someone with previous BI Engineering...

  • Bank Reconciliation

    7 months ago

    Norfolk, United Kingdom JLL Full time

    JLL supports the Whole You, personally and professionally. We are looking for a Cash Analyst for our Property & Asset Management business line based in Norwich. To be responsible for the management of cash movement across client bank accounts adhering to reconciliation schedules and client money rules in accordance with RICS Members’ Accounts Rules...

  • Deputy Finance Director

    4 days ago

    Norfolk, United Kingdom HM TREASURY-1 Full time

    The Deputy Finance Director is responsible for robust planning and management of the department’s finances, directly advising the Executive Board to help the department to maximise its resources and best deliver on its responsibilities. You will lead teams covering Strategic Finance and Planning, Finance Business Partnering, Finance Operations and...

  • Deputy Finance Director

    2 weeks ago

    Norfolk, Eastern England, United Kingdom HM TREASURY-1 Full time

    The Deputy Finance Director is responsible for robust planning and management of the department’s finances, directly advising the Executive Board to help the department to maximise its resources and best deliver on its responsibilities. You will lead teams covering Strategic Finance and Planning, Finance Business Partnering, Finance Operations and...

  • HR Service Delivery-p3

    7 months ago

    Norfolk, United Kingdom JLL Full time

    JLL supports the Whole You, personally and professionally. You will be responsible for supporting an efficient HR service across the cluster (UK, Ireland, Jersey & Guernsey), managing business as usual activities across the employee lifecycle, resolving escalations swiftly and managing 2 teams located in London & Norwich (hybrid/remote). You will also lead...

  • Lead Sanctions Adviser

    4 days ago

    Norfolk, United Kingdom HM TREASURY-1 Full time

    If you’re interested in making a difference to people’s lives, the Treasury can offer you an exciting opportunity to influence decision making that affects the whole of the UK. Working at the heart of government, we collaborate across government to promote responsible public spending and drive strong and sustainable economic growth!Have you got what it...

  • Lead Sanctions Adviser

    2 weeks ago

    Norfolk, Eastern England, United Kingdom HM TREASURY-1 Part time

    If you’re interested in making a difference to people’s lives, the Treasury can offer you an exciting opportunity to influence decision making that affects the whole of the UK. Working at the heart of government, we collaborate across government to promote responsible public spending and drive strong and sustainable economic growth! About the Team The...

Support Analyst

1 month ago

Norfolk, United Kingdom STEM Connex Full time

As a Senior Support Analyst, you will serve as the primary point of contact for iManage installations, providing expert support to both customers and support partners. Your responsibilities will include triaging all support requests, ensuring timely resolution, and collaborating as an active member of the broader team. This role will report to the Service Delivery Manager and will involve delivering exceptional customer support across multiple communication channels.

Responsibilities :

  • Serve as a Subject Matter Expert (SME) within the Support function, contributing to continuous improvement by reviewing technical support processes and documentation. Collaborate with the team to create and update relevant support materials.
  • Analyze iManage incident trends to identify and resolve potential issues, keeping knowledge current in a rapidly evolving product environment.
  • Participate actively in the operational delivery and User Acceptance Testing (UAT) of new projects and feature releases.
  • Act as a primary escalation point for technical and managerial queries, providing hands-on support as needed for complex or high-priority customer issues.
  • Develop and monitor KPI metrics and Management Reports to ensure the Service Desk operates within agreed SLA targets and meets performance standards.
  • Ensure adherence to best practices and contribute to the evolution of the Support function by aligning processes with ITIL v4 standards.