General Manager

3 weeks ago

London, United Kingdom The Hoxton Full time
Job Description

We are looking for an experienced General Manager to join our team at The Hoxton in Southwark.


In your role you will be responsible for leading and supporting the team on the day-to-day management of a successful operation. And as the GM you will represent The Hoxton brand by delivering the unique ‘Hox Experience’ to our guests and team overseeing the Restaurant & Bars and Rooms side of things.


The Hoxton, Southwark, the third Hoxton in our hometown of London. This London borough is known for its colourful history. Right here is where famous London pub The Prince Albert once stood. Patrons would bet on sport from their barstool, handing fistfuls of cash to the pub’s very own licensed bookie


We have 192 bedrooms, 2 restaurants- Albie our all-day neighbourhood dining spot, drawing inspiration from the French and Italian Riviera & our signature restaurant Seabird our rooftop restaurant on the 14th floor, our meeting space The Apartment and last but not least, Working From_, our coworking space.


What's in it for you...

  • Become part of a team that’s very passionate about creating great hospitality experiences.
  • A competitive package inclusive of discretionary incentive and plenty of opportunity for development.
  • 25 days holiday (plus bank holidays), pension, family cover private medical and life insurance.
  • Food on us during your shift.
  • Enjoy a free night at The Hoxton and a meal for two when you first start with us.
  • Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
  • Time off to volunteer with one of our partner charities.
  • The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
  • The chance to challenge the norm and work in an environment that is both creative and rewarding.
  • Excellent discounts across The Hoxton and the global Ennismore family.


What you’ll do…

  • Lead your hotel management team in the successful operation of The Hoxton, Southwark and Working From_.
  • Impact all areas of the business, from the big picture to the small details.
  • Take full responsibility for the commercial performance of the hotel.
  • Make sure our brand standards are properly brought to life in how we ground the brand in the local market & neighbourhood.
  • Lead by example in creating a brilliant experience for our guests that exceeds their expectations and builds a great reputation for The Hoxton, Southwark & Working From_.
  • Make our own people a real focus, creating an environment where they feel supported, have opportunities to grow, and enjoy what they do
  • Play a key role in managing the relationship with the central teams and owners.
  • And everything else in-between…



What we’re looking for…


  • An experienced, commercially savvy operator; having previously worked in a lifestyle or high-end contemporary hotel would be an advantage
  • You’re as comfortable with the strategic as with the day-to-day detail and can easily connect the two.
  • A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.
  • Individuals. You’re looking for a place where you can be you; no clones in suits here.
  • Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
  • You’re not precious. We leave our egos at the door and help get things done.
  • You’re up for doing things differently and trying (almost) everything once.
  • If we got stuck in a lift together, we’d have a good time and share a few laughs.
  • You want to be part of a team that works hard, supports each other and has fun along the way.


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