Customer Service Representative

2 weeks ago


Uxbridge, United Kingdom Parkside Recruitment Full time
Job Description

Customer Service Advisor

Location: Uxbridge / Fully office based / Parking on site.

Permanent job / Monday to Friday (40 hour week)

Bonus: 3% of annual salary based on performance.


Brief description of role

The main function is to support customers at the first point of contact by phone e-mail or remote access software, with any breakdown issues or basic technical queries on their machine.

  • Receive inbound calls from customers and make out bound calls where the breakdown has been received by other channels.
  • Add clear notes on calls which are progressed for attendance
  • Create service reports with a clear description once a call has been cleared over the phone
  • Proactively Review remote access reports for faults on equipment likely to cause a breakdown
  • Work closely with the Scheduling Team to progress calls in a timely manner where attendance is required
  • Assist the Service Desk Admin Team with Technical Queries
  • Create estimates for service and other ad hoc work as required by the customer


Customer Service Advisor skills/experience:

  • 1 to 2 years in Customer Service / call centre / retail
  • Proven experience of excellent customer service.
  • Good organizational and problem-solving skills
  • Show initiative and self-motivation
  • Passionate about providing excellent Customer Service
  • Excellent telephone manner and good verbal and written communication skills


Please apply now if you have relevant experience.


Thank you and good luck



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