Customer Service Representative
2 weeks ago
Customer Service Advisor
Location: Uxbridge / Fully office based / Parking on site.
Permanent job / Monday to Friday (40 hour week)
Bonus: 3% of annual salary based on performance.
Brief description of role
The main function is to support customers at the first point of contact by phone e-mail or remote access software, with any breakdown issues or basic technical queries on their machine.
- Receive inbound calls from customers and make out bound calls where the breakdown has been received by other channels.
- Add clear notes on calls which are progressed for attendance
- Create service reports with a clear description once a call has been cleared over the phone
- Proactively Review remote access reports for faults on equipment likely to cause a breakdown
- Work closely with the Scheduling Team to progress calls in a timely manner where attendance is required
- Assist the Service Desk Admin Team with Technical Queries
- Create estimates for service and other ad hoc work as required by the customer
Customer Service Advisor skills/experience:
- 1 to 2 years in Customer Service / call centre / retail
- Proven experience of excellent customer service.
- Good organizational and problem-solving skills
- Show initiative and self-motivation
- Passionate about providing excellent Customer Service
- Excellent telephone manner and good verbal and written communication skills
Please apply now if you have relevant experience.
Thank you and good luck
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