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Employee Relations Case Advisor

1 month ago

Croydon, United Kingdom CV-Library Full time

We are looking for Employee Relations Case Advisor, based in Croydon, Educated to GCSE level (including Maths and English), NVQ level 5 or equivalent professional experience.

Contract: Temporary 4 Months

Pay: £18 - £19.5 Per Hour

Location: Croydon

Start: ASAP

Job Summary:

The Employee Relations (ER) Advisor will provide first line Human Resources advice and support to Trust employees and managers, in accordance with the Trust’s policies and procedures and good employment practices. They will work in partnership with the Senior Employee Relations Advisors and HR Business Partnering team to deliver an effective HR service, and will be the first point of contact for providing efficient, responsive and reliable advice for all general HR enquires. The ER Advisor will support the ER Officers and administrator, providing expertise and advice to complex queries.

The post holder will have complete autonomy for managing their own time and diary commitments and lead on the management of complex sickness related absence cases for the Trust. This involves being responsible for managing, arranging and attending sickness review meetings, advising and supporting line managers, for both short term and long term absence right through to holding termination meetings. To support these cases the individual will be liaising with Occupational Health and ensuring outcome letters and actions are followed up in a professional and timely way that is compliant with employment legislation whilst supporting individuals through the process in a compassionate and dignified way.

Main Duties and Responsibilities:

-To provide general advice to managers and staff on Agenda for Change terms and conditions of service and on Trust employment policies and procedures including pay, annual leave entitlement, family leave, notice periods, flexible working options, and special leave, and referring complex queries or seeking guidance to Senior ER Advisor(s), HRBP(s) or other HR & OD colleagues where necessary.

-To provide efficient HR and employee relation support to the Senior ER Advisor(s) and HR Business Partner(s) in a proactive way be that via support taking minutes at meeting, collating hearing and tribunal packs or providing general support to the ER Administrators as they respond to general HR queries via the team’s shared inbox.

-Directing staff and managers to appropriate policies and template letters; ensuring these are implemented

-Support the ER Administrators with the collation of Freedom of Information (FOI) requests for information, liaising with directorate managers as required to ensure information provided is accurate and in a timely manner, recognising the sensitive and confidential nature of information held by the HR team

-Dealing with general enquiries and recording and relaying accurate messages. Ensure all correspondence is accurate, and ensure incoming post, queries, and complaints are dealt with in a timely manner (for the HR and ER team) supporting the ER Administrators as needed

-To be confident running reports and analysing complex and highly sensitive data relating to individuals employment, spotting trends and patterns to identify potential interventions and improvements needed. This involves presenting that information to senior leaders across the organisation, including senior directorate leadership teams.

Person Specification:

Education and Qualifications -

-Educated to GCSE level (including Maths and English),

-NVQ level 5 or equivalent professional experience

-CIPD or working towards

Knowledge and Understanding-

-Knowledge of employment law relating to employee relations

-Knowledge of the Equality Act (2010)

-Knowledge of the Data Protection Act (1998)

-Understanding the need for confidentiality in this role

-Understanding the challenges facing the NHS

Experience-

-Office administration experience including the production of confidential, official/legal documents or processes related to employment

-Experience of taking and transcribing notes / minutes of formal meetings

-Experience of handling difficult or sensitive situations

-Experience of using a HR or Payroll system

-Experience of MS Office applications to at least Intermediate level

-Experience of dealing with routine and complex enquiries

-Experience of supporting HR cases or managing queries in a highly complex, unionised organisation

-Experience of providing advice and recommendations to Managers and staff on employee relations issues

Skills/Abilities-

-Good verbal and written communication skills to director level

-Good customer service skills and telephone manner

-Able to convey ideas and advise clearly

-Good level of literacy and numeracy

-Good attention to detail and high level of accuracy

-Ability to manage and prioritise multiple and sometimes conflicting demands

-Ability to prioritise workload to meet tight deadlines

-Proven ability to influence and negotiate over complex matters to achieve the best outcome within the law

Other-

-Motivated and enthusiastic team player.

-Able to act on own initiative

-Excellent interpersonal skills

-Adaptable and flexible approach to work