Customer Care Coordinator

5 days ago

Blackheath Sandwell, United Kingdom CV-Library Full time

Location: West Midlands

Type: Permanent

Salary: £27,000 - £29,000

Our client, a reputable residential developer and house builder based in West Midlands, is seeking a confident and motivated Customer Care/Service Coordinator to join their dynamic team. This is an exciting opportunity for a dedicated professional to manage customer care operations and ensure high satisfaction among new homeowners.

Key Responsibilities:

* Monitor Customer Services Inbox: Efficiently manage and respond to customer inquiries.

* Log Communications: Accurately log all customer telephone calls and emails.

* Weekly Defects Reporting: Prepare and issue weekly defects reports for each site as directed by the Customer Service Manager.

* Feedback Provision: Provide valuable feedback to the technical department regarding defective materials.

* Work Allocation: Correctly allocate work to the Customer Support operative team, site teams, and contractors to address issues in new customer homes.

* Contractor Oversight: Oversee contractor work and report any poor outcomes to the Head of Customer Service.

* Schedule Coordination: Balance and coordinate the scheduling of trades and CRM diaries.

* Customer Communication: Maintain reasonable timescales for remediation works and ensure continuous communication with customers throughout the process.

Requirements:

* Exceptional Customer Service Skills: Must demonstrate outstanding customer service capabilities.

* Organizational Skills: Ability to manage multiple tasks and coordinate schedules effectively.

* Attention to Detail: Ensure accuracy in data logging and reporting.

* Communication: Excellent verbal and written communication skills to interact with customers and internal teams.

* Problem-Solving: Ability to handle customer issues efficiently and provide effective solutions.

* Team Player: Work collaboratively with various teams and contractors to achieve common goals.

Benefits:

* Competitive salary

* Permanent role with career growth opportunities

* Supportive and dynamic team environment

* Opportunity to make a real impact on customer satisfaction

If you are a dedicated professional with a passion for customer service and a background in coordinating care operations, we would love to hear from you. Join our client's team and contribute to delivering outstanding service to new homeowners

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