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2nd Line Support Engineer

4 months ago

Lostock Gralam, United Kingdom CV-Library Full time

2nd Line Network Engineer

This role is office-based, with three days a week spent at our Northwich office (CW9 7UA)

Join us as a 2nd Line Engineer at Comms-care and play a pivotal role in delivering exceptional technical support. You'll be at the forefront of resolving IT issues, collaborating with a dynamic team to ensure seamless operations.

If you're passionate about problem-solving and thrive in an innovative environment, this is your chance to make a significant impact on both our clients and our company.

As a 2nd Line Support Engineer you will:

* Provide 2nd line technical support to clients, addressing issues related to hardware, software, and network infrastructure.

* Diagnose and troubleshoot complex IT issues, escalating to 3rd line support when necessary.

* Collaborate with other support engineers to resolve issues in a timely manner.

* Install, configure, and maintain hardware and software components.

* Ensure compliance with IT policies, procedures, and security protocols.

* Document support processes and resolutions for future reference.

* Provide regular progress updates to customers

To set you up for success we are looking for the following skills and experience

* Proven experience as a 2nd Line Support Engineer or similar role in an IT environment.

* Knowledge of Cisco networking equipment and systems

* Strong understanding of networking protocols (TCP/IP, OSPF, BGP, EIGRP, VLANs, STP) and troubleshooting network connectivity issues.

* Experience in a Support/ Service/ Helpdesk environment

* Familiarity with networking protocols and hardware.

* Excellent problem-solving and communication skills.

* Ability to work independently and as part of a team.

* Relevant certifications (e.g., CompTIA A+, CCNA or CCNP) are a plus.

About us
As the UK’s leading strategic channel-only IT solutions and services provider Comms-care are committed to helping our partners thrive and grow. We assist over 700 channel partners and support to over 30,000 active support contracts. Comms–care manages all aspects of IT lifecycle, from consultancy, design and implementation to managed services and reactive field support covering technologies such as Routing & Switching, Security, Servers, Desktops, Voice & Unified Communications, and Wireless. A seamless extension to your team, we make it our mission to reduce complexity and work in partnership with you towards a common goal, developing quality technology solutions which add real value to your customer relationships.

Make an application to join the team
Our team is as much about our people as it is our customers and business partners. Our fantastic #oneteam mentality has allowed us to continue delivering phenomenal service to our customers in a predominantly remote based environment We want associates with a strong desire to succeed. We offer a competitive base and benefits package