Customer Services Manager

1 month ago


Hyde, United Kingdom CV-Library Full time

Manpower are representing a company who pride their-selves on a People First philosophy and an Employee Ownership model that contributes to our unrivalled customer service. Their team, based across six nationwide sites, supplies Mechanical Services Contractors, Commercial Fire Sprinkler Contractors, Dry and Wet Riser Contractors, and Residential Fire Contractors, providing next-day delivery while feeling empowered, valued, and motivated.

As a fully employee-owned organisation, their employees think like business owners and have a vested interest in the success and growth of the company. We actively encourage a mindset of growth, innovation, evolution, and investment. This approach has led to substantial growth over the last 23 years with an incredible team who are proud to be part of our journey.We are continuing to build an everlasting legacy and need like-minded individuals to join our team. We are now looking for a committed individual to join their Hyde Team in the role of Customer Services Manager to support three direct reports in processing around 50 orders per day.Do you enjoy providing great service and working as part of a hands-on team? If yes, then we might be the right fit for you

About The Role

Oversee daily operations of the Customer Service department, ensuring efficient work flows and high-quality service while allocating daily tasks and leading morning briefings.
Lead, mentor, and supervise a team of Customer Service Representatives, fostering a positive work environment.
Analyse customer feedback and performance metrics to identify areas for improvement and implement necessary changes striving for a 98% plus customer service rating.
Communicate effectively with customers to address inquiries, resolve issues, and ensure satisfaction.
Collaborate with other departments to streamline processes and improve overall customer experience.
Manage escalated customer complaints with professionalism and empathy, ensuring timely resolution.
Prepare reports on team performance, customer satisfaction levels, and operational efficiency's.
Manage team workload and support where necessary with the processing of sales orders.
Hold quarterly one-on-one team meetings.About You
To be considered for this role, you should possess the following skills and experience:

Experienced leader who has led teams in a fast-paced environment.
Strong communicator skilled at various types of conversations from team briefs to one-on-one discussions.
Great problem solver who can work with their teams to overcome challenges.
Enjoy developing teams.
Proven ability to analyse data effectively to inform decision-making processes.
Capability to manage multiple tasks while maintaining attention to detail.
Hands-on approach; willing to get involved alongside the wider team.
Thrive on providing outstanding customer service and enhancing the customer experience.
Take pride in building on existing and new customer relationships.
Experience in SAGE is advantageous but not essential.What We Offer

25 days annual leave + bank holidays
Competitive salary
Statutory pension
Quarterly "Rely On Me" bonus
Company performance-related bonus scheme
Share purchase scheme
On-site parking
An inclusive, fun, and supportive environment



  • Hyde, United Kingdom Manpower UK Ltd Full time

    About the Role:We are seeking a highly skilled Customer Service Operations Manager to oversee the daily operations of our Customer Service department. As a key member of our team, you will be responsible for ensuring efficient work flows and high-quality service while allocating daily tasks and leading morning briefings.Key Responsibilities:Lead, mentor, and...


  • Hyde, United Kingdom Lynks Estate Agents Full time

    **Job Title: Administration and Customer Service Member** **Location: Hyde, Cheshire** **Company: Lynks Estate Agetns - Award-Winning Sales and Letting Agency** ** (Monday to Friday) with alternate Saturdays** **Overview**: Join our dynamic and award-winning team at Lynks Estate Agents, a leading sales and letting agency based in Hyde, Cheshire. We are...


  • Hyde, United Kingdom Kerry Full time

    **About Kerry**: Kerry Group’s UK & Ireland dairy related business includes Dairy Ingredients, Dairy Nutritional Ingredients, Dairy Consumer Foods, and Agribusiness. With a revenue in excess of €1bn per year, it is one of the world’s leading dairy businesses. With our strong dairy heritage and deep-rooted connection to our 3,000 milk suppliers, right...


  • Hyde, United Kingdom Asda Stores Ltd Full time

    About the RoleWe are seeking a skilled and motivated Customer Delivery Driver to join our team at Asda Stores Ltd. As a Customer Delivery Driver, you will be responsible for delivering our products to customers' front doors, providing excellent customer service, and working collaboratively with your team to achieve our goals.Key ResponsibilitiesDeliver...


  • Hyde, United Kingdom Asda Stores Ltd Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Customer Delivery Driver. As a key member of our delivery operations, you will be responsible for delivering our products to customers in a timely and efficient manner.Key ResponsibilitiesDeliver products to customers in a safe and timely mannerEnsure that...


  • Hyde, United Kingdom Oushk Pharmacy Full time

    **Job Description **We are looking for a dedicated nd profes - nal Customer - rvice Assista - to join our - m. The ideal ca didate wi - be responsibl - or handling cust - alls, addressing inquiries, resol ng issues, - providing exceptional customer supp t. **Responsibili - s**: - Respond to custom - Casual dress - Free flu jabs - Free parking - On-site...


  • Hyde, United Kingdom Bennett Staff Full time

    Our very well established client are looking for a Customer Service Advisor to join them on a temp to perm basis. Immediate start for the right person. Duties include - answering high volume inbound calls - Taking orders and processing - inputting data on to the systems - general admin duties to help around the office - willing to help in the warehouse if...


  • Hyde, United Kingdom TE Cordwell (Hyde) Ltd Full time

    **Arcade Customer Services Cashier** **Cordwells Amusements, Hyde** Permanent full time/part time Cordwells is an established family business offering arcade and slots entertainment in Hyde town centre. We operate the best traditional and state of the art machines and terminals and are looking for someone to join us providing outstanding service so our...


  • Hyde, United Kingdom Swell UK Full time

    We have an exciting opportunity available for a passionate fish keeper in our Customer Servoce department Who are we looking for? - Enthusiastic fish fanatics aged 18 or older - Professionals with previous retail or customer service experience - Applicants hunting for weekend and bank holiday work - Learned hobbyists in all fish keeping areas Tropical,...


  • Hyde, United Kingdom Asda Stores Ltd Full time

    About the RoleWe are looking for a highly organised and friendly Customer Delivery Driver to join our team at Asda Stores Ltd. As a Customer Delivery Driver, you will be responsible for delivering our products to customers in a timely and efficient manner.Key ResponsibilitiesDeliver products to customers in a safe and efficient mannerEnsure high levels of...


  • Hyde, United Kingdom Classic Football Company Ltd Full time

    We’re hiring for a Customer Service Advisor in our Customer Service Team to join us: **Application**: Please submit a CV and Cover Letter. Submissions without a cover letter will not be considered. **Location**:Hyde and remotely. _There is parking on site. There is 10-12 minutes train journey from Manchester City Centre._ We welcome all suitably...


  • Hyde, United Kingdom Classic Football Company Ltd Full time

    **The working pattern for this role is Thursday - Monday** We’re hiring for a Customer Service Advisor in our Customer Service Team to join us: **Application**: Please submit a CV and Cover Letter. **Location**:Hyde and remotely. _There is parking on site. There is 10-12 minutes train journey from Manchester City Centre._ **Hours**:The role is a...


  • Hyde, United Kingdom AMG Cheshire Ltd Full time

    **Level 2 Customer Service Apprenticeship** We have an exciting opportunity available for a Level 2 Customer Service Practitioner apprentice to join the friendly team at AMG Cheshire. **AMG Mercedes Cheshire**, are an independent Mercedes-Benz, BMW and Mini servicing and repair specialist based in East Manchester (Hyde) with over 70 years in the motoring...


  • Hyde, United Kingdom TE Cordwell (Hyde) Ltd Full time

    **Arcade Customer Services Cashier/Keyholder** **Cordwells Amusements, Hyde** Permanent full time/part time Cordwells is an established family business offering arcade and slots entertainment in Hyde town centre. We operate the best traditional and state of the art machines and terminals and are looking for someone to join us providing outstanding service...

  • Customer Team Leader

    6 months ago


    Hyde, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Talbot Road, Newton, Hyde, SK14 4HH- Pay: £13.32 per hour- Contract: 16-30 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 11pm) and weekends, to be discussed at interview- Full, paid training provided- - You...


  • Hyde, United Kingdom Tesco Full time

    About the roleJoining our delivery team at Tesco is a fantastic opportunity to be at the heart of our business, playing a vital role in the customer shopping experience. As a Tesco Delivery Driver, you will be responsible for delivering products to our customers, ensuring they receive a great service and are satisfied with their shopping experience.Key...

  • Customer Team Leader

    5 months ago


    Hyde, United Kingdom Coop Full time

    **Customer Team Leader** - Location: The Co-operative Food, Talbot Road, Hyde, SK14 4HH - Pay: £12.10 per hour + great benefits - Contract: 30 hours per week + regular overtime, permanent, full-time - Working pattern: varied shifts including early mornings from 6am (store opening), afternoons, late evenings until 10:30pm (store closing) and weekends, to be...

  • Customer Team Leader

    6 months ago


    Hyde, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Talbot Road, Newton, Hyde, SK14 4HH - Pay: £12.10 per hour + great benefits - Contract: 20 hours per week + regular overtime, permanent, part time - Working pattern: Varied shifts including, afternoons, late evenings and weekends, to be discussed at interview. - Full training given- You must be aged 18 or over to be a...


  • Hyde, United Kingdom CV-Library Full time

    VACANCY: Site Service Manager LOCATION: Hyde | UK ABOUT US: Glenfield Invicta is part of the AVK Group, market leaders in the supply of valves, fittings and flow control equipment to the Water, Wastewater, Oil and Gas industries throughout the world. Glenfield Invicta is an established and industry leading, specialist MEICA contractor for valves,...

  • Customer Team Member

    6 months ago


    Hyde, United Kingdom Coop Full time

    **Customer Team Member** - Location: Talbot Road, Newton, Hyde, SK14 4HH- Pay: £12.00 per hour- Contract: 12 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings to 10pm (store closing) and weekends, to be discussed at interview- Full, paid training...