![AMG Cheshire Ltd](https://media.trabajo.org/img/noimg.jpg)
L2 Customer Service Practitioner Apprenticeship
3 months ago
**Level 2 Customer Service Apprenticeship**
We have an exciting opportunity available for a Level 2 Customer Service Practitioner apprentice to join the friendly team at AMG Cheshire.
**AMG Mercedes Cheshire**, are an independent Mercedes-Benz, BMW and Mini servicing and repair specialist based in East Manchester (Hyde) with over 70 years in the motoring industry they are dedicated to providing excellent customer service and are looking for an apprentice to join their team.
**Hours of work**: Minimum of 30 Hours Per week, 8.30am - 5.30pm with additional weekends.
**Training Provider**: Tameside College, Beaufort Road, OL6 6NX
This course is delivered using a blended delivery model, our assessor will deliver this apprenticeship in the workplace with optional study days at Tameside College. The duration of the course is 12 months + 3 Months End point assessment. Completion of this apprenticeship will lead to eligibility to join the institute of customer Service as an individual member at Professional level.
Please note: This is an apprenticeship position, previous experience is not necessary as full training will be given
**Responsibilities**:
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Upsell products or services to customers when appropriate
- Communicate effectively with customers to ensure their satisfaction and build positive relationships
- Meeting and greeting customers
- Arranging MOT, servicing and repair appointments
- Invoicing and taking payments
- Ordering car parts and help with stock checks
- Organising the workshop diary
- Handle and resolve customer complaints or issues with empathy and patience
If you are a motivated individual with excellent communication skills and have the passion to study and gain a nationally recognised Customer Service qualification, we would love to hear from you.
**Job Type**: Apprenticeship
**Salary**: £5.28 per hour
Expected hours: No less than 30 per week
**Benefits**:
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
**Education**:
- GCSE or equivalent (preferred)
Ability to Commute:
- SK14 4QF (required)
Work Location: In person
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