After Sales Support

1 month ago

Warmley, United Kingdom CV-Library Full time

Position: After Sales Support                                                                                                                                 

Location: Bristol

Job Type: Permanent

Accurate, dedicated and knowledgeable, our Sales team are focussed on maximising sales and new business development opportunities.  The primary purpose of this job is to support the sales team by taking responsibility for all aftersales work to ensure our customers are cared for and that this side of the business grows.

Role and Responsibilities –

New Customer Development

Responding rapidly (within 2 hours) to incoming requests for aftersales support from customers. 
Maintaining an accurate, up-to-date log of all despatches to customers and following them up in a timely manner to a) ensure satisfaction and b) gain further business in the form of aftersales work.
Handle all enquiries for spare parts, providing rapid quotations for customers and following up to get the order.  Working with the relevant teams to ensure on time delivery.
Handle all the service contract work (both planned and reactive) and work closely with the operations and scheduling department to ensure maximum efficiency.
Achieving sales growth in this side of the business.
Existing Customer Development

Planning, preparing, and visiting existing customers, if required (when age qualified)
Providing a strong account management customer enquiry service for all of your allocated accounts:

Managing enquiries by phone initially
Complete quotation follow ups

Completing ‘Project checklist’ for the External Operations Team where no quote is required
Proactively request referrals from existing clients
Collaborating well with other function managers
Following all Health and Safety procedures as outlined in the Health and Safety Policy, ensuring a tidy and safe workplace at all times
Carefully maintaining company vehicles and cleanliness at all times and adhering to the Company Vehicle Policy
Administration

Attending at and fully contributing to all weekly sales meetings
Attendance at Weekly 1:1 meeting with Sales Manager
Attendance at the daily Huddle meetings with Sales Managers
Managing emails and referring appropriate emails to the Operations team
Maintain CRM daily with details of customer contact, activity, opportunities and pipeline management
Key Performance Indicators

Commitment to uphold the company values in your role duties
Achievement of KPI’s as set by your sales manager and agreed with yourself
Achievement of growth in your category and meeting of quarterly targets
Attendance at Accountability 1:1’s and daily Huddle meetings with a clear plan for next week
Experience or Qualifications

Energetic, enthusiastic and with the determination to excel
Accuracy and attention to detail
Excellent communication skills
Account Management skills
Strong Sales skills
Ability to work to tight deadlines and within financial budgets
Strong time management, organisational and problem solving skills

For more information regarding this After Sales Support role please contact Branden Matthews (phone number removed) or

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

For details of other opportunities available within your chosen field please visit our website

Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors

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