IT Support Technician

4 weeks ago

Chester, United Kingdom CV-Library Full time

NMS Recruit are seeking a driven and enthusiastic IT Technician to join a personable MSP based in Chester. This role offers a wide variety of tasks giving you great exposure to supporting all areas of the business including project work and cloud based solutions.

The role is very much suited to someone who enjoys using a wide range of IT skills, someone who wishes to maintain and continually learn across multiple skill sets. The ideal candidate will have a passion for IT with at least 3 years experience in an IT Support role and an eagerness to develop experience within cloud based solutions. The role is a full time office role, you will also need to have a driving license to travel to customer sites as and when required.

Project Related Activities
• You will design, build, and test solutions using the Microsoft stack (Power Platform, SharePoint etc.) such as Intranet Sites, custom applications and application automation
• You will work closely with clients to establish their requirements, translating these into business requirements and project deliverables
• Have a strong focus on project quality, cost and timeliness, ensuring a successful implementation for clients
• You will be able to provide demonstrations of our past solutions in a lab environment
• Produce training materials and deliver education to clients as and when required
• Share knowledge, experience and documentation across the team

Infrastructure / Component Activities
• Proactively monitoring endpoints using various tools
• Provide administration services to admin centres such as Exchange, Teams and SharePoint
• Develop and implement compliance and configuration policies to ensure endpoint compliance using Microsoft Intune
• Develop and implement appropriate security controls across client environments
• Handle devices such as laptops from receipt through to shipping
• Manage our device inventory
• Work with our suppliers to order stock and arrange repairs

Support Desk Activities
• Respond to support request from end users and provide technical assistance to resolve issues
• Update the in-house support desk system and maintain accurate records
• Respond to cyber security incidents and provide appropriate mitigation to minimise risk
• Be a software champion, educating clients on how to use typical Microsoft products

Technical Experience
• Microsoft SharePoint administration and development
• Microsoft admin centres
• Microsoft Azure
• Microsoft Endpoint Manager
• Microsoft Power Platform
• Microsoft Defender for Endpoint
• PowerShell
• Windows 10 / 11
• Windows desktop applications (Outlook, Teams, Office suite)

Essential Criteria
• Willingness to travel at short notice (within UK) to client locations
• Professional, clear, and concise communicator at all levels both verbally and written
• Self-motivated and highly professional with the ability to take ownership and responsibility to learn new technologies
• Excellent time management skills with the ability to prioritise workload

Desirable Criteria
Microsoft exams
• MS-900
• AZ-900
• AZ-104

Benefits

£25,000 -£30,000 DOE• Full-time 37.5 hours per week
• 28 days paid holiday per annum inclusive of bank holidays in England, rising to 30 days paid holiday per annum inclusive of bank holidays in England after 2 years continuous service.
• Office based (no working from home for this role)
• Company pension
• Career development with progressive learning and exams

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us

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