Customer Service Team Leader

3 weeks ago


Watford, United Kingdom CV-Library Full time

Do you have previous experience of leading a team within a customer service environment? Would you like to work for an award winning organisation? Would you like the opportunity to work within a business that has fantastic career progression?

Think Specialist Recruitment are delighted to be working with a leading company based within the Watford area. This company are at an exciting point of growth, and have an exciting opportunity for a Customer Service Team Leader to join their team.
This is a fantastic opportunity for a candidate with a similar background to join a successful and expanding team. The suitable candidate will need to have previous experience within a customer service environment, with experience of working as a Team Leader, experience of conducting 1-2-1's and be passionate about providing a high level of service.

Salary - £32,000 - £34,000 plus fantastic benefits including private pension, hybrid working after training, career progression and more.

Candidates must be able to get to the Watford office.

Some of the duties will include:

Working with a team of 6-8, ensuring they deliver the highest level of customer service
Act as the escalation point for the team
Mentoring the team
Treat customers fairly, and always looking for the best solution for customers
Gaining a good understanding of the whole business
Build good relationships with team members, as well as line managers and the wider business
Look to exceed customer expectations
Coach the team to be their best through all customer communication
Share best practice ideas and solutions
Appraisal and performance management of team members
Encouraging a positive team culture
Set team KPI's
Conducting 1-2-1's with team members
Highlight areas of concern as necessary
Assisting with the recruitment process, conducting interviews
The suitable candidate:

Previous experience within a similar position
Passionate about developing others
Polite and professional telephone manner
Excellent verbal and written communication skills
A positive leader with the ability to motivate
High level of attention to detail
Thrives when leading and working as part of a team
Must live locally to the Watford area

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support



  • Watford, United Kingdom CV-Library Full time

    Would you like to work for an award winning organisation? Do you have previous experience as a Team Leader? Are you passionate about providing a high level of customer service? Think Specialist Recruitment are delighted to be working with a fantastic company based within this Watford area. This company are an exciting point of growth, and have an exciting...

  • Customer Team Leader

    5 months ago


    Watford, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 160-162 St Albans Road, Watford, WD24 4AE - Pay: £12.10 per hour + great benefits - Contract: 12 hours per week + regular overtime, permanent, part time - Working pattern: Varied shifts including early mornings, afternoons, late evenings and weekends, to be discussed at interview. - Full training given- You must be aged...


  • Watford, Hertfordshire, United Kingdom Think Specialist Recruitment Full time

    Customer Service Team LeadAre you a passionate leader looking to take your career to the next level? Do you have a proven track record of delivering exceptional customer service? We are seeking a highly motivated Customer Service Team Lead to join our team at Think Specialist Recruitment.As a Customer Service Team Lead, you will be responsible for leading a...

  • Team Leader

    1 month ago


    Watford, Hertfordshire, United Kingdom Stonegate Group Full time

    Team Leader Opportunity at Slug and LettuceWe are seeking an experienced Team Leader to join our team at Slug and Lettuce in Hertfordshire. As a Team Leader, you will be responsible for supporting and coaching your team to deliver exceptional customer service and creating a welcoming atmosphere for our guests.Key Responsibilities:Support and mentor your team...

  • Team Leader

    4 weeks ago


    Watford, Hertfordshire, United Kingdom Stonegate Group Full time

    Team Leader Opportunity at Slug and LettuceWe are seeking an experienced Team Leader to join our team at Slug and Lettuce in Hertfordshire. As a Team Leader, you will be responsible for supporting and coaching your team to deliver exceptional customer service and creating a welcoming atmosphere for our guests.Key Responsibilities:Support and mentor your team...

  • Team Leader

    2 weeks ago


    Watford, Hertfordshire, United Kingdom Ann Summers Full time

    Key ResponsibilitiesLead the retail team to achieve exceptional service and sales results.As a Team Leader at Ann Summers, you will be responsible for:Coaching team members to improve their skills and performance.Motivating the team to achieve sales targets and exceed customer expectations.Developing strategies to drive sales growth and improve customer...

  • Team Leader

    1 week ago


    Watford, Hertfordshire, United Kingdom Tesco Full time

    About the Role:We are seeking a skilled and experienced Shift Leader to join our team at Tesco. As a Shift Leader, you will be responsible for overseeing the daily operations of the store, ensuring that customers receive an exceptional shopping experience.Key Responsibilities:Lead and motivate a team of colleagues to deliver excellent customer service and...


  • Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    Key Responsibilities: As a DCC Team Leader at Allwyn UK, you will support the Deployment Delivery Manager in managing a team of Deployment Project Executives. Your mission is to ensure excellent service delivery to retailers, coordinate with various departments, and drive a modernised retail transformation. Performance & Quality: Optimize daily processes,...


  • Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    About the RoleWe are seeking a highly skilled and experienced Deployment Service Team Leader to join our team at Allwyn UK. As a key member of our deployment team, you will play a crucial role in ensuring the successful execution of our deployment projects.Key ResponsibilitiesLead and develop a team of Deployment Project Executives to deliver high-quality...


  • Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    About the RoleWe are seeking a highly skilled and experienced Deployment Service Team Leader to join our team at Allwyn UK. As a key member of our deployment team, you will play a crucial role in ensuring the successful execution of our deployment projects.Key ResponsibilitiesLead and develop a team of Deployment Project Executives to deliver high-quality...

  • Retail Team Leader

    4 weeks ago


    Watford, Hertfordshire, United Kingdom Travelex Full time

    Job Title: Retail Team LeaderJob Summary:We are seeking a highly motivated and experienced Retail Team Leader to join our team at Travelex. As a Retail Team Leader, you will be responsible for leading a team of Travel Service Partners to deliver exceptional customer service and achieve business objectives.Key Responsibilities:Manage a team of Travel Service...

  • Retail Team Leader

    4 weeks ago


    Watford, Hertfordshire, United Kingdom Travelex Full time

    Job Title: Retail Team LeaderJob Summary:We are seeking a highly motivated and experienced Retail Team Leader to join our team at Travelex. As a Retail Team Leader, you will be responsible for leading a team of Travel Service Partners to deliver exceptional customer service and achieve business objectives.Key Responsibilities:Manage a team of Travel Service...


  • Watford, United Kingdom MM Recruitment Full time

    Our client is a well-established business with an international presence, who are a goods supplier worldwide. They are looking to recruit a Customer Service Team Lead to oversee the smooth running of the sales administration and customer service office. This is a varied and interesting position that will provide support across a range of administrative...

  • Team Leader

    4 weeks ago


    Watford, Hertfordshire, United Kingdom Welcome Break Full time

    Unlock Your Leadership PotentialWelcome Break is seeking a motivated and ambitious Team Leader to join our management team. As a key member of our team, you will be responsible for leading and motivating our staff to deliver exceptional customer service.About the RoleLead a team of retail staff to achieve sales targets and provide excellent customer...

  • Team Leader

    4 weeks ago


    Watford, Hertfordshire, United Kingdom Welcome Break Full time

    Unlock Your Leadership PotentialWelcome Break is seeking a motivated and ambitious Team Leader to join our management team. As a key member of our team, you will be responsible for leading and motivating our staff to deliver exceptional customer service.About the RoleLead a team of retail staff to achieve sales targets and provide excellent customer...

  • Retail Team Leader

    4 weeks ago


    Watford, Hertfordshire, United Kingdom C2 Recruitment Full time

    Job Title: Retail Team LeaderWe are seeking a highly skilled and experienced Retail Team Leader to join our team. As a Retail Team Leader, you will be responsible for managing teams of up to 60 stock counters, delivering the end-to-end stock taking service while on our client's sites.Key Responsibilities:Manage teams of stock counters to ensure accurate and...

  • Retail Team Leader

    4 weeks ago


    Watford, Hertfordshire, United Kingdom C2 Recruitment Full time

    Job Title: Retail Team LeaderWe are seeking a highly skilled and experienced Retail Team Leader to join our team. As a Retail Team Leader, you will be responsible for managing teams of up to 60 stock counters, delivering the end-to-end stock taking service while on our client's sites.Key Responsibilities:Manage teams of stock counters to ensure accurate and...


  • Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    About the RoleWe are seeking a highly skilled and experienced Deployment Service Team Leader to join our team at Allwyn UK. As a key member of our deployment team, you will play a crucial role in ensuring the successful execution of our deployment projects.Key ResponsibilitiesPerformance & Quality: Identify and implement process improvements to optimize...


  • Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    About the RoleWe are seeking a highly skilled and experienced Deployment Service Team Leader to join our team at Allwyn UK. As a key member of our deployment team, you will play a crucial role in ensuring the successful execution of our deployment projects.Key ResponsibilitiesPerformance & Quality: Identify and implement process improvements to optimize...

  • Team Leader

    5 months ago


    Watford, United Kingdom Herts Full time

    Job title - Team Leader Location -Chevron, Unit C, 2 Greycaine Road, Watford WD24 7GP There has never been a better time to join our fantastic team! As a Team Leader you can expect the benefits from Chevron TM that come with being an employer of choice: **Benefits**: - Highly competitive salary - 26 days holiday plus Bank Holidays - Job Security -...