Customer Retention Specialist
1 week ago
About The Role
Customer Retention Specialist
Do you excel in customer service and want to take your skills to the next level?
We have an exciting customer service opportunity available in our Membership Retention team. As a Customer Retention Specialist, you’ll provide exceptional support to our existing members, showcasing the value of Checkatrade membership and reducing churn. You’ll work as a part of a team of service superstars dealing with a huge variety of opportunities including renewals, downgrades and cancellation queries. You’ll join us at an exciting time with a top-leadership team on board and an ambitious five-year plan that will see us growing ten-fold. You will receive tools and close support to master the role in which you will use your membership expertise to channel all the challenges and be rewarded for great performance. If you’ve got a background providing outstanding customer service and sound membership knowledge, then this is the role for you Sound good? We’d love to hear from you.
Location: Lakeside, Portsmouth. Hybrid working applies (4days in the office, 1 day at home).
Where do you fit in?
You’ll join an expert team of Retention obsessed individuals – a friendly team with a great culture who love to help people. 50,000 trade members and growing, our Retention team support our business growth by ensuring each and every trade member receives value for their membership. Your focus is to keep our customers happy and on board whilst setting them up for success long-term. This includes using your influencing skills to handle objections, troubleshoot issues and remove barriers. Free from scripted conversations, you’ll operate with empathy, energy and impact ensuring all of our trades know how to make most of their membership. With strong admin and IT skills you’ll work on Salesforce CRM and other contact centre tools, logging each call and keeping records up to date.
What’s in it for you?
* You'll also get a brilliant benefits package, including discounts from a range of well-known retailers, gym membership and a scheme to help you buy the latest bike or tech gadgets. Plus lots more.
* There are additional quarterly incentives running at all times which reward high performance
* You'll be part of an awesome team, with plenty of training and help to be a huge success including opportunities for career progression.
We are an equal opportunities employer that is committed to diversity and inclusion in the workplace.
What do you need to succeed?
* An excellent phone manner, skilled in customer service and a positive “can-do” attitude.
* Be a service super star and a total team player with great people and communication skills.
* Skilled in multitasking, prioritising, balancing workloads.
* Good IT skills and comfortable working to KPIs in a fast-paced environment with lots of change.
* You’ll be confident, positive, proactive, and calm under pressure.
* You take pride in your work, always striving for the best results for our tradespeople and our business.
* Be adaptable and seek out change. There is regular change, testing and new initiatives to keep you on your toes
-
Customer Retention Specialist
3 days ago
Cosham, United Kingdom Checkatrade Full timeAbout The RoleCustomer Retention SpecialistDo you excel in customer service and want to take your skills to the next level?We have an exciting customer service opportunity available in our Membership Retention team. As a Customer Retention Specialist, you’ll provide exceptional support to our existing members, showcasing the value of Checkatrade membership...
-
Customer Service
3 weeks ago
Cosham, United Kingdom CV-Library Full timeThis is a really interesting Customer Service role, whereby no two calls or days will be the same and requires someone who has the ability to tackle various enquiries in a challenging role at times. Location: Hybrid /Portsmouth – after probation you will have the opportunity to work 3 days from home and two days in the offices per week ...
-
Customer Service
1 week ago
Cosham, United Kingdom CV-Library Full timeThis is a really interesting Customer Service role, whereby no two calls or days will be the same and requires someone who has the ability to tackle various enquiries in a challenging role at times. Location: Hybrid /Portsmouth – after probation you will have the opportunity to work 3 days from home and two days in the offices per week ...
-
Customer Service
7 days ago
Cosham, United Kingdom Dynamite Recruitment Full timeThis is a really interesting Customer Service role, whereby no two calls or days will be the same and requires someone who has the ability to tackle various enquiries in a challenging role at times.Location: Hybrid /Portsmouth – after probation you will have the opportunity to work 3 days from home and two days in the offices per weekSalary: £25,000...
-
Customer Services
4 weeks ago
Cosham, United Kingdom CV-Library Full timeCustomer Services & Administration Hybrid working; This position will allow you to work 2 days at home and 3 days in the offices after probation Location :Portsmouth Salary : £23500 plus an opportunity to earn an additional 5% Plus, Fantastic benefits Hours :Monday – Friday, 37.5 hours and you will need to be flexible between the...
-
Account Manager
4 weeks ago
Cosham, United Kingdom CV-Library Full timeAccount Manager Salary £34500 - £35000 plus commission and travel expenses paid Location : Portsmouth although can work hybrid/ will need to be able to travel independently to meet clients at times Hours of work : Full time Monday to Friday Dynamite Recruitment is working in partnership with a very well-established business based in...
-
Goods Receipt Specialist
4 days ago
Cosham, United Kingdom Novatech Ltd Full timeAbout Novatech LtdAt Novatech Ltd, we are committed to providing exceptional customer service and delivering innovative solutions.We are currently seeking a highly skilled Goods Receipt Specialist to join our team. As a member of our team, you will play a crucial role in ensuring the smooth operation of our remote device management service.Key...
-
Deputy Alcohol Administrator
7 months ago
Cosham, United Kingdom Portsmouth Hospitals University NHS Trust Full timeTo support the development of the Nurse-led Alcohol services. To provide excellent customer service to patients, service users and professionals that are accessing/liaising with the Alcohol Specialist Nurse Service. To work and support Illy Links Pathway systems; data input, maintenance, Analysis and reporting. To provide a clerical and secretarial service...
-
Transport Planner
1 month ago
Cosham, United Kingdom CV-Library Full timeTransport Planner Location: Portsmouth Salary: £33,000 start - there will be an opportunity to develop with the business and once your CPC has been completed this can increase up to £38,000- £40K Hours of work: You will be required to work a shift pattern on a rota basis and these will include the following: 6AM - 1PM...
-
Administrator
3 weeks ago
Cosham, United Kingdom CV-Library Full timeAdministrator Salary: £25500-£25900 per annum pro rata Hours of work : Monday to Friday 8am – 4:30pm Location: Portsmouth Dynamite recruitment is currently working in partnership with a well-established business who has offices based in Portsmouth. Due to the growth of the business, our...
-
Administrator
3 weeks ago
Cosham, United Kingdom CV-Library Full timeAdministrator Salary: £25500-£25900 per annum pro rata Hours of work : Monday to Friday 8am – 4:30pm Location: Portsmouth Dynamite recruitment is currently working in partnership with a well-established business who has offices based in Portsmouth. Due to the growth of the business, our...
-
Account Manager
4 weeks ago
Cosham, United Kingdom CV-Library Full timeAccount Manager Location: Portsmouth Salary: Up to £40,000 P/A and a car allowance. + Fantastic benefits! Hours: Monday – Friday, 37.5 hours, flexible between the hours of 8AM and 6PM. Dynamite Recruitment is pleased to be recruiting for our client based in Portsmouth that are looking to recruit an experienced...
-
Account Manager
7 days ago
Cosham, United Kingdom Dynamite Recruitment Full timeAccount ManagerLocation: PortsmouthSalary: Up to £40,000 P/A and a car allowance. + Fantastic benefits!Hours: Monday – Friday, 37.5 hours, flexible between the hours of 8AM and 6PM. Dynamite Recruitment is pleased to be recruiting for our client based in Portsmouth that are looking to recruit an experienced Account Manager, to join the business at...
-
Senior Project Support Officer
2 months ago
Cosham, United Kingdom CV-Library Full timeSenior Project Support Officer Full Time Permanent Hybrid Portsmouth (2-3 days per week in office) £40-50K basic + benefits Are you an experienced Project Support Officer/Coordinator looking for a new challenge? Do you have a strong background in largescale IT Projects either in a lead PMO or PM capacity utilising Prince, Agile, Scrum...
-
FM Quality Support Administrator
4 days ago
Cosham, United Kingdom Equans Full timeEQUANS is looking for an FM Quality Support Administrator to join our team based at Queen Alexandra Hospital (QAH), Portsmouth on a permanent basis. This is a full time role working 37.5 hours per week from 08:30 to 16:30, Monday to Friday with a 30 minute unpaid break. On offer is a competitive salary and benefits package.You will be responsible for all...
-
FM Quality Support Administrator
1 month ago
Cosham, United Kingdom CV-Library Full timeEQUANS is looking for an FM Quality Support Administrator to join our team based at Queen Alexandra Hospital (QAH), Portsmouth on a permanent basis. This is a full time role working 37.5 hours per week from 08:30 to 16:30, Monday to Friday with a 30 minute unpaid break. On offer is a competitive salary and benefits package. You will be responsible for all...