Stewardship Officer

2 weeks ago

Mount Pleasant Greater London, United Kingdom CV-Library Full time

Stewardship Officer
This is an exciting new role in a newly formed team, built to enable personalised and human connection with the Regional Fundraising supporters.
We seek an enthusiastic and motivational individual with a clear understanding of high standard customer service to provide excellent supporter stewardship within the Operations area of the Regional Fundraising team.
Position: CE337 Stewardship Officer
Location: Home-based, UK Nationwide. However, occasional travel will be required as part of this role (may include team meetings or other work-related meetings)
Hours: Full-time, 35 hours per week (flexible working available)
Salary: Circa £31,300 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance with where you live)
Contract: Permanent
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: Sunday 5th January 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Dates: First interview Monday 13th January 2025. Second interview Monday 20th January 2025
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
The team purpose is to listen to, understand and inspire supporters and the teams to fundraise with pride in a way that’s both easy and right for them, with the help they need to enable greater giving that is legal, ethical and inspiring to others. Together, the team will provide onboarding and regular data led stewardship touchpoints for supporters across a portfolio currently delivering £4.7m annual income.
Key responsibilities will include:
• Working to set process and templates, provide excellent supporter journeys that deliver income
• Deliver personal touchpoint stewardship plans to complement mass journeys. These include calls to all supporters to welcome, keep in touch, wish good luck, thank and chase income.
• Deliver strategic interventions to enhance audience activity, to add value to both supporters' experience and income targets.
• Responsible for triage and referral of appropriate supporters to the relationships team.
About You
You will have a passion for fundraising and considerable experience of providing excellent customer service by telephone, SMS and personal email. You will understand the importance of making telephone calls to supporters. You will be driven to deliver excellent experiences for both colleagues and supporters and in turn support significant income growth.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further
information on the role.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
Finding strength through support
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
The organisation believes everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
The charity provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
The Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. It provides tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
The team are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
Individuality leads to a richer experience for people and better support for all those affected by stroke.
We strongly encourage people from all backgrounds to apply. We’re particularly looking to increase the number of applications from those with lived experience of stroke, and those from under-represented communities.
You may also have experience in areas such as Fundraising, Fundraiser, Supporter Engagement, Supporter Experience, Supporter Care, Customer Service, Customer Service Officer, Customer Service Agent, Helpline, Fundraising Experience Officer, Individual Giving Officer.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

  • Stewardship Officer

    7 days ago

    London (Greater), United Kingdom NFP People Full time

    Stewardship OfficerPlease double check you have the right level of experience and qualifications by reading the full overview of this opportunity below. This is an exciting new role in a newly formed team, built to enable personalised and human connection with the Regional Fundraising supporters. We seek an enthusiastic and motivational individual with a...

  • Stewardship Officer

    4 weeks ago

    London, United Kingdom NFP People Full time

    Stewardship OfficerThis is an exciting new role in a newly formed team, built to enable personalised and human connection with the Regional Fundraising supporters. We seek an enthusiastic and motivational individual with a clear understanding of high standard customer service to provide excellent supporter stewardship within the Operations area of the...

  • Stewardship Officer

    4 weeks ago

    London, United Kingdom NFP People Full time

    Stewardship OfficerThis is an exciting new role in a newly formed team, built to enable personalised and human connection with the Regional Fundraising supporters. We seek an enthusiastic and motivational individual with a clear understanding of high standard customer service to provide excellent supporter stewardship within the Operations area of the...

  • Stewardship Officer

    4 weeks ago

    London, United Kingdom NFP People Full time

    Stewardship Officer This is an exciting new role in a newly formed team, built to enable personalised and human connection with the Regional Fundraising supporters. We seek an enthusiastic and motivational individual with a clear understanding of high standard customer service to provide excellent supporter stewardship within the Operations area of the...

  • Stewardship Officer

    3 weeks ago

    London, UK, United Kingdom NFP PEOPLE Full time

    Stewardship Officer This is an exciting new role in a newly formed team, built to enable personalised and human connection with the Regional Fundraising supporters. We seek an enthusiastic and motivational individual with a clear understanding of high standard customer service to provide excellent supporter stewardship within the Operations area of the...

  • Stewardship Officer

    7 days ago

    London, UK, United Kingdom NFP PEOPLE Full time

    Stewardship Officer This is an exciting new role in a newly formed team, built to enable personalised and human connection with the Regional Fundraising supporters. We seek an enthusiastic and motivational individual with a clear understanding of high standard customer service to provide excellent supporter stewardship within the Operations area of the...

  • Digital Content Creator and Social Media Executive

    1 hour ago

    London, United Kingdom Stewardship Full time

    A great communicator and storyteller, you will care deeply about content that is intellectually robust, makes an emotional impact and leads to action. You will create engaging stories that forge deep connections between Stewardship and the community we serve. You will be present at Stewardship events in order to document our activities and spotlight the...

  • Stewardship Officer X2

    7 months ago

    London, United Kingdom Social Mind Full time

    Job description We are looking for **2x Stewardship Officers **responsible for the day to day delivery of best in class supporter experiences for our charity partners. You will ensure that we are continuously providing the best possible supporter care as the voice of our charity clients, by responding to supporter queries across multiple channels, as well...

  • Stewardship Events Senior Officer

    7 months ago

    London, United Kingdom British Red Cross Full time

    **Stewardship Events Senior Officer** **Location: UK Flexible** **Hours: 35 hours per week** **Salary: £32,434 per annum plus London Allowance of £3,344 per annum if applicable** **Contract type: Permanent** - Could you play a critical role in delivering an innovative, immersive and sector-leading events calendar that brings our cause to life for donors...

  • Stewardship and Supporter Care Officer

    8 months ago

    London, United Kingdom Endometriosis UK Full time

    Job description The Stewardship and Supporter Care Officer will be resourceful, organised and a proactive team player with excellent communication and interpersonal skills. You will need to juggle multiple tasks with drive and enthusiasm, be able to work with minimum supervision and show good judgement and initiative. Previous experience with a fundraising...

  • Chief Investment Stewardship Officer

    2 days ago

    London, Greater London, United Kingdom Mason Blake Full time

    Mason Blake seeks a highly experienced professional to fill the role of Chief Investment Stewardship Officer, a critical position that requires a deep understanding of Environmental, Social, and Governance (ESG) factors. Based in London, this position offers a competitive salary and a chance to make a lasting impact in the field of sustainable...

  • Stewardship and Operations Coordinator

    7 months ago

    London, United Kingdom British Red Cross Full time

    **Job Title: Stewardship and Operations Coordinator** **Job Location: Flexible between home and office at **44 Moorfields London** **Hours: 35 per week** **Salary: £24,324 based on 35 hours per week (plus Inner London Weighing of £3,344 if applicable)** **Contract Type: Permanent** **Are you highly organised with excellent interpersonal skills? **Do...

  • Office & Facilities Manager

    2 weeks ago

    London, United Kingdom Stewardship Full time

    Our Office & Facilities Manager will combine hospitality with facilities management to create a place experience that increases collaboration, boosts productivity and creates deeper connection with colleagues and guests alike.   In this role, you’ll create a warm, welcoming and inspiring environment which brings our vision to life and enables our mission...

  • Head of Data Stewardship

    1 week ago

    London, Greater London, United Kingdom Investec Full time

    Investec's Tech Head of Data Governance plays a crucial role in establishing a comprehensive data governance framework that accelerates project delivery, enhances data quality, compliance, security, privacy, and prepares data for AI initiatives.About the RoleStrategic Leadership: Develop and implement a robust data governance framework encompassing data...

  • SAP Data Stewardship Lead

    5 days ago

    London, Greater London, United Kingdom CORUS Consulting Full time

    Company OverviewCORUS Consulting is a leading consulting firm that helps organizations achieve their strategic objectives through innovative solutions. We are currently seeking an experienced SAP Data Stewardship Lead to join our team.Key Responsibilities:Lead activities related to the Candidate and Recruiting's Data Governance strategy, including Metadata...

  • Stewardship Operations and Strategy Associate

    4 weeks ago

    London, Greater London, United Kingdom ENGINEERINGUK Full time

    Business Development OpportunityThe BlackRock Active Investment Stewardship team is seeking a highly skilled and motivated individual to join our team as a Portfolio Management Analyst. In this role, you will support the delivery of BAIS engagement efforts by partnering with other analytics and Aladdin teams to record and analyze engagement data, set up...

  • Investment Operations and Stewardship Coordinator

    1 month ago

    London, Greater London, United Kingdom Blackrock, Inc. Full time

    Job OverviewThe BlackRock Active Investment Stewardship (BAIS) team is seeking an Operations Analyst/Associate to support voting, engagement, client servicing, and business management. As an Operations Analyst/Associate, you'll be responsible for developing initiatives to enhance BAIS operational processes and procedures.Key Accountabilities:Developing and...

  • UK Equities Portfolio Manager, Stewardship

    7 months ago

    London, United Kingdom Aviva Full time

    UK Stewardship Portfolio Manager This is a great job for a highly motivated and experienced UK Portfolio Manager with a track record of outperformance in both UK mid and large-cap Stewardship investment to join one of the leading UK Equities teams in asset management. The Sustainable Stewardship approach focuses on Social, Climate and Nature assessing...

  • Events and Stewardship Assistant

    6 months ago

    London, United Kingdom Southbank Centre Full time

    **We are currently looking for an Events and Stewardship Assistant to join our Development department on a full time permanent basis.** The Development team is responsible for securing significant revenue income from a variety of public, private and commercial funding sources to support the ambitions of Southbank Centre, in close collaboration with all...

  • Email Marketing Automation Executive

    1 hour ago

    London, United Kingdom Stewardship Full time

    The role is predominantly home based with some expected visits to our offices in London. This role has an occupational requirement to be a practising Christian and active member of a local church. **Delivery of our marketing automation strategy** - Regular report of campaign health through weekly reviews of Pardot’s Engagement Studio. - Building custom...