Customer Care

2 months ago


Croydon, United Kingdom CV-Library Full time

Customer Care & Quality Manager
Temp on going role
Based in Croydon
Hybrid working
£25.48per hour

Role would have a team leader reporting into the who has approx 9 direct reports who are the customer and quality exec who log the defects.

The role is the manager position to ensure the TL and team log and complete all defects in the agreed timescales and work collaboratively with the construction teams escalate where needed for swift resolution.

Office based Tues/Wed/Thurs. Home working on Mon/Fr

Key Responsibilities:

Manage the team of Customer Care & Quality Executives ensuring KPIs, objectives and targets are met
Work closely with Delivery Team to ensure contractors are being managed to complete works within the agreed timescales
Motivate, inspire, coach and develop individuals to achieve outstanding performance through personal leadership style and behaviour
Responsible for setting and documenting the handover Standards agreed in the Employer Requirements and working with Delivery to ensure these are met
Represent the customer to ensure Benchmark Snagging to ensure a high quality of home for our customers
Ensure customer queries are logged and responded to within the agreed SLA's


  • Care Companion

    1 month ago


    Croydon, Greater London, United Kingdom Bluebird Care Full time

    Job Opportunity: Live-in Care AssistantWe are seeking a Live-in Care Assistant to provide care and support to our customers in the comfort of their own homes. As a Live-in Care Assistant, you will be responsible for assisting with daily tasks, such as personal care, medication support, meal preparation, and companionship.Key Responsibilities:Provide personal...

  • Customer Care

    2 months ago


    Croydon, United Kingdom Daniel Owen Ltd Full time

    Customer Care & Quality Manager Temp on going role Based in Croydon Hybrid working £25.48per hourRole would have a team leader reporting into the who has approx 9 direct reports who are the customer and quality exec who log the defects. The role is the manager position to ensure the TL and team log and complete all defects in the agreed timescales and work...

  • Client Care Advisor

    6 months ago


    Croydon, United Kingdom Companion Care Full time

    If you enjoy providing great service and working in a team, we have just the opportunity for you at our Croydon Practice. **What your typical day will look like** Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong...


  • Croydon, United Kingdom Link 4 Tutor Ltd Full time

    **Job Types**: Full-time, Part-time, Permanent, Apprenticeship **Salary**: £18,000.00-£25,000.00 per year Expected hours: 40 per week **Benefits**: - Company pension Schedule: - 8 hour shift - Monday to Friday - Weekend availability Supplemental pay types: - Performance bonus **Education**: - A-Level or equivalent (preferred) **Experience**: -...

  • Eye Care Specialist

    3 weeks ago


    Croydon, Greater London, United Kingdom Boots Full time

    About the RoleAs an Eye Care Specialist at Boots Opticians, you will be delivering a high level of customer care and expert advice to make a real difference to our customers. You will work in one of our stores, reporting directly to the Store Manager.Key Responsibilities:Providing clinical support in store for regulated dispensingInspiring your Optical team...

  • Care Manager

    4 weeks ago


    Croydon, United Kingdom CV-Library Full time

    First option Healthcare is a leader in providing care to both adults and children with complex care needs, in their family homes. We now have an exciting opportunity for a Care Manager to join the ever growing team - if you are looking for a business that will provide ongoing training, support and a career within the Healthcare industry - please get in...

  • Care Manager

    2 weeks ago


    Croydon, United Kingdom First Option Healthcare Full time

    First option Healthcare is a leader in providing care to both adults and children with complex care needs, in their family homes. We now have an exciting opportunity for a Care Manager to join the ever growing team - if you are looking for a business that will provide ongoing training, support and a career within the Healthcare industry - please get in...

  • Care Manager

    4 weeks ago


    Croydon, United Kingdom CV-Library Full time

    First option Healthcare is a leader in providing care to both adults and children with complex care needs, in their family homes. We now have an exciting opportunity for a Care Manager to join the ever growing team - if you are looking for a business that will provide ongoing training, support and a career within the Healthcare industry - please get in...


  • Croydon, United Kingdom Health and Care Management Ltd Full time

    **About the Role**: At HCML, we believe that customer experience is a critical component of our business. We are committed to providing quality, effective, and coordinated services to everyone who requires rehabilitation in the UK. By joining our Customer Experience team in the Performance & Quality Management department you will play a vital role in meeting...

  • Care Manager

    3 weeks ago


    Croydon, United Kingdom First Option Healthcare Full time

    First option Healthcare is a leader in providing care to both adults and children with complex care needs, in their family homes.We now have an exciting opportunity for a Care Manager to join the ever growing team - if you are looking for a business that will provide ongoing training, support and a career within the Healthcare industry - please get in...


  • Croydon, United Kingdom Tropic Skin Care Ltd Full time

    **Job Title**:Customer Experience Operative **Department**:Ambassador & Customer Experience **Reports to**:Head of Ambassador and Customer Experience **Location**:Croydon/ Hybrid - 3 days a week in the office **Salary**:£25,000 per annum **About the Role Are you a communication maestro with a zest for skincare and beauty? Do you thrive on delivering...


  • Croydon, United Kingdom Allianz Partners Full time

    **Job Title: Customer Assistance Coordinator - Roadside** **Location of work: Croydon or Remote** **Salary**: **Hybrid - £27,013.60** **Remote - £25,828.59** **Bonus**:£1,545 performance bonus** **The role**:As a Roadside Assistance Coordinator, you will be helping our customers in their hour of need across the UK. You will be delivering outstanding...


  • Croydon, United Kingdom Allianz Partners Full time

    **Customer Service Adviser - Remote** **Department - Lloyds - Sales and Service** **Location - Remote** **Salary - £** 23.608.43** **Bonus - £1,545.00** **The role**:As a customer service adviser you will be helping our customers, dealing with new and existing policies. You will be delivering outstanding experiences by providing practical solutions...

  • Customer Advisor

    6 months ago


    Croydon, United Kingdom Boots Full time

    Summary Job Reference: - 230242BR Croydon, Valley Plaza Retail Park Fixed Term 15 hours per week **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re...


  • Croydon, United Kingdom Allianz Partners Full time

    **Customer Service Adviser** **Department - Travel Sales and Service** **Location - Croydon Office** **Salary - £22,920.81** **Bonus - £1,500.00** **The role**:As a customer service adviser you will be helping our customers, dealing with new and existing policies. You will be delivering outstanding experiences by providing practical solutions...


  • Croydon, United Kingdom Allianz Partners Full time

    **Job Title: Customer Claims Specialist - Travel** **Location of work: Croydon Office - Hybrid 3 days in the office 2 days at home** **Salary: £24,000 - £35,000** **Bonus: £1,500.00** **The role**:You will support customers who call in for assistance regarding their policy, providing accurate information in response to their enquiry. You will respond...


  • Croydon, Greater London, United Kingdom Nuffield Health Full time

    At Nuffield Health Croydon Purley Way Gym, we're looking for a skilled Customer Service Ambassador to join our Front of House Team. This is a fantastic opportunity to work in a dynamic environment, providing exceptional customer care and making a great first impression.The ideal candidate will be confident, empathetic, and possess excellent communication...


  • Croydon, United Kingdom Allianz Partners Full time

    **Job Title: Customer Assistance Coordinator - Medical Office/Hybrid** **Location of work: Office/Hybrid** **Salary: £27,013.60** **Bonus**:£1,545 performance bonus **The **role**:As a Medical Assistance Coordinator, you will be helping our customers in their hour of need, any place and at any time You will be delivering outstanding experiences by...

  • Care Coordinator

    6 months ago


    Croydon, United Kingdom Classic 10 Ltd Full time

    Create and maintain care rotas, ensuring all shifts are covered in allocated packages - Assist colleagues within the team as and when necessary to ensure the smooth running of their packages. - Provide excellent levels of customer service including weekly client courtesy calls, client visits and dealing with any queries or concerns. - Handle any non-clinical...


  • Croydon, United Kingdom Allianz Partners Full time

    **Job Title: Customer Experience Coordinator - Warranty Administration** **Location of work: Croydon / Hybrid** **Salary: £22,920.81** **Bonus: £1,500.00** **The role**:Working as a Customer Experience coordinator, you will be working on behalf of our banking clients, providing a professional, efficient and proactive service, reflecting the brand...