Customer Services Officer

1 month ago


South Cerney, United Kingdom CV-Library Full time

CUSTOMER SERVICE OFFICER

LOCATION: South Cerney

SALARY: £25,000 plus 12.5% = £28,125

JOB TYPE: Permanent – Full time

37.5h per week, Monday to Thursday from 08:15 hours to 17:00 hours with 3/4 hour for lunch and Friday 08:30 to 14:00

Purpose of the position

The role will primarily be the process of small works from the reception of the order to the invoicing in a timely and efficient manner.

Primary responsibilities

*

* Processes small works orders including spare parts purchases

* Responsible for taking and arranging call outs and sending any parts required for repairs.

* Process warranty claims

* Backlog follow-up: controls and processes manually review orders for status

* Generate Customer Invoices.

* Ensures the update & accuracy of data in CIMSA (customer, sites, contacts…)

* Manages stock movements in coordination with logistics and despatch

* Answers to customers' enquiries regarding processing sales orders (phone/e-mail)

Secondary Responsibilities

* Filing

* Assist in answering the telephone for whole company

* Cover holidays for other members of the team

* Additional tasks as required in line with department/company strategic goals

Education & background required

* Minimum GCSE in Maths and English or equivalent

* Essential – Computer literate - Microsoft office – word/excel

* Useful – ERP environment (LN, CIMSA or equivalent)

* Essential (minimum 2 years) – customer service

* Useful – knowledge of accounting invoicing/sales administration

* Numerate and attention to detail

* Good communication skills

* Data entry in external customer database

* Experience in customer service, sales administration and order processing role in similar organisation.

Benefits

* 25 days holiday plus 8 Bank Holidays (this will increase with the service)

* Pension: 8% paid by the company plus minimum 2% contribution by the employee

* Free car parking



  • South Cerney, Gloucestershire, United Kingdom AB Recruitment Full time

    Customer Service OfficerWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Officer. In this role, you will be responsible for providing exceptional customer service, processing small works orders, and ensuring timely and efficient delivery of services.Key Responsibilities:Process small works orders,...


  • South Cerney, Gloucestershire, United Kingdom AB Recruitment Full time

    Customer Service OfficerWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Officer. In this role, you will be responsible for providing exceptional customer service, processing small works orders, and ensuring timely and efficient delivery of services.Key Responsibilities:Process small works orders,...


  • South Cerney, Gloucestershire, United Kingdom AB Recruitment Full time

    Job Summary:We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. As a key member of our administration team, you will be responsible for providing exceptional customer service, processing small works orders, and ensuring the accuracy of data in our customer management system.Key...


  • South Cerney, Gloucestershire, United Kingdom De Vere Full time

    The Receptionist role at De Vere is a crucial part of our hospitality team.We are looking for a warm and genuine individual to provide exceptional customer service and create memorable guest experiences.As a Receptionist, you will be the friendly face that greets our guests and makes them feel welcome from the moment they arrive.Responsibilities include...


  • South Cerney, Gloucestershire, United Kingdom De Vere Full time

    Key Responsibilities:As a Receptionist at De Vere, you will be the primary point of contact for our guests, providing exceptional customer service and ensuring their stay is memorable.Key Skills and Qualifications:Previous experience in the hospitality industry or a similar role, demonstrating your ability to provide exceptional guest service.Effective...


  • South Tyneside, United Kingdom All Temps Recruitment Ltd Full time

    We are currently looking to recruit a number of Customer Service Officer's to join our team based within South Tyneside. This roll is full time, office based. **Duties of Vacancy**: - Required to work within our repairs and maintenance department dealing with all incoming communications. - Dealing with customer queries in a professional manner ensuring...


  • South Shields, United Kingdom Tyne Coast College Full time

    SOUTH SHIELDS MARINE SCHOOLMarine Offshore Safety Training Customer Service Officer  Permanent   RTF2425-7637 hours per weekBusiness Support Salary Scale 4Spine Points 14 – 15 £22,071 per annumClosing Date: Sunday 24th November 2024

  • Office Administrator

    5 months ago


    South Cerney, United Kingdom Siamo Group Full time

    An exciting opportunity has become available for the chance to work with one of Siamo’s esteemed clients, looking to onboard an Administrator to their flourishing Head Office in South Cerney. You, the Administrator will succeed within a fast-paced, growing department responsible for overseeing the company's fleet vehicles, managing, and coordinating...


  • South East, United Kingdom Allied Site Services Ltd Full time

    Job Title: Resident Liaison OfficerWe are seeking a highly skilled Resident Liaison Officer to join our team at Allied Site Services Ltd.Job Summary:The Resident Liaison Officer will be responsible for providing exceptional customer service to residents, ensuring a smooth and efficient experience.Key Responsibilities:Provide excellent customer service to...


  • South East, United Kingdom Allied Site Services Ltd Full time

    Job Title: Resident Liaison OfficerWe are seeking a highly skilled Resident Liaison Officer to join our team at Allied Site Services Ltd.Job Summary:The Resident Liaison Officer will be responsible for providing exceptional customer service to residents, ensuring a smooth and efficient experience.Key Responsibilities:Provide excellent customer service to...


  • South Cerney, Gloucestershire, United Kingdom CV Library Full time

    Job Title: Mechanical Service EngineerWe are seeking a highly skilled Mechanical Service Engineer to join our team in Gloucestershire. As a key member of our engineering business, you will be responsible for the design and maintenance of automated conveyor systems.Key Responsibilities:Design and develop conveyor systems for various projectsInstall, service,...


  • South Cerney, Gloucestershire, United Kingdom CV Library Full time

    Job Title: Mechanical Service EngineerWe are seeking a highly skilled Mechanical Service Engineer to join our team in Gloucestershire. As a key member of our engineering business, you will be responsible for the design and maintenance of automated conveyor systems.Key Responsibilities:Design and develop conveyor systems for various projectsInstall, service,...


  • South Cerney, Gloucestershire, United Kingdom CV Library Full time

    Job Title: Mechanical Service EngineerAbout the Role:We are seeking a highly skilled Mechanical Service Engineer to join our team in Gloucestershire. As a key member of our engineering team, you will be responsible for the design, maintenance, and installation of automated conveyor systems.Key Responsibilities:Design and develop conveyor systems for various...


  • South Cerney, Gloucestershire, United Kingdom CV Library Full time

    Job Title: Mechanical Service EngineerAbout the Role:We are seeking a highly skilled Mechanical Service Engineer to join our team in Gloucestershire. As a key member of our engineering team, you will be responsible for the design, maintenance, and installation of automated conveyor systems.Key Responsibilities:Design and develop conveyor systems for various...


  • South Lanarkshire, United Kingdom Byrne Recruitment Limited Full time

    **NOTE: This job requires language skills**: **Full-time Customer Service/Office/Administrator - GERMAN SPEAKER**: - Based in **South Lanarkshire** **Working hours: 7.30 am - 3.45 pm or 8 am - 4.15 pm Monday to Friday - Part time Hybrid working after the initial training period (optional)** Our client, an international market leader, requires a full time...


  • South Cerney, Gloucestershire, United Kingdom https:www.energyjobline.comsitemap Full time

    Job Title: Mechanical Service EngineerAbout the Role:We are seeking a highly skilled Mechanical Service Engineer to join our team in Gloucestershire. As a key member of our engineering team, you will be responsible for the design, maintenance, and installation of conveyor systems and equipment.Key Responsibilities:Design and develop conveyor systems and...


  • South Cerney, United Kingdom CV-Library Full time

    Mechanical Service Engineer required for a highly successful engineering business based in Gloucestershire. Due to unrivalled growth, this is an additional position, offered on a permanent, full-time role working Monday to Friday (day shifts), with occasional paid overtime, you will be involved in the mechanical design and maintenance of key automated...


  • South Cerney, Gloucestershire, United Kingdom Evoke Staffing Ltd Full time

    Exciting Opportunity for a Mechanical Service EngineerEvoke Staffing Ltd is seeking a highly skilled Mechanical Service Engineer to join our team in Gloucestershire. This is a permanent, full-time role working Monday to Friday (day shifts), with occasional paid overtime.About the RoleAs a Mechanical Service Engineer, you will be involved in the mechanical...


  • South Cerney, Gloucestershire, United Kingdom Evoke Staffing Ltd Full time

    Key Role:Mechanical Service Engineer required for a leading engineering business based in Gloucestershire. Due to exceptional growth, this is an additional permanent, full-time role working Monday to Friday (day shifts), with occasional paid overtime. You will be involved in the mechanical design and maintenance of key automated projects. This role will...


  • South Cerney, Gloucestershire, United Kingdom https:www.energyjobline.comsitemap Full time

    Key Role: Mechanical Service EngineerWe are seeking a highly skilled Mechanical Service Engineer to join our team in Gloucestershire. As a key member of our engineering team, you will be responsible for the design, maintenance, and installation of automated conveyor systems.Responsibilities:Design and develop conveyor systems and equipmentInstall and...