Desktop Support Analyst

5 days ago

Birmingham, United Kingdom CV-Library Full time

Your new role
Desktop Support Analyst (5 days on site in Birmingham) will be responsible for the resolution of all 2nd Line incidents and service requests within their region. You will have a good understanding of technology and demonstrate excellent customer service skills.

Key Responsibilities
Manage and prioritise all 2nd line incidents and requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC best practice guidelines
General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk.
Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow procedures
Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution
Own, monitor and maintain equipment rooms to comply with IT Services and QSSE standards and mitigate risks arising from audits, fire, safety or other risk assessments
Support the set-up of new offices, sites or projects across the local region
Responsible for the recycling of all redundant IT equipment and technologies, ensuring correct disposal according to Asset Disposal Policy
Provide reports and updates on current issues to the Desk Side and Technology Support Team Lead
Works as directed by Desk Side and Technology Support Team lead
Provide cover for the local Desk Side and Technology Support Team Lead when required

Essential skills
Solid experience in IT Service Management principles and processes
High level of proficiency and knowledge of working in a corporate IT environment
Experience in working to (and exceeding) Service Level Agreements
Broad technical understanding of IS services being supported
Ability to learn, understand, and apply new technologies.
Working knowledge of database/excel structures/tables/configurations experience in data analysis and good numeracy, analytical and reporting skills
A valid driving licence is essential as travel will be required to other offices.
Travel expected to other offices

* Qualifications: Certification from Microsoft* ITIL V3/4 Foundation Qualification

What you'll get in return
£30 per hour (inside IR35)

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

  • Desktop Support Analyst

    5 days ago

    Birmingham, United Kingdom CV-Library Full time

    Your new role Desktop Support Analyst is responsible for the resolution of all 2nd Line incidents and service requests within their region. You will have a good understanding of technology and demonstrate excellent customer service skills. Key Responsibilities Manage and prioritise all 2nd line incidents and requests according to defined SLAs (within...

  • Desktop Support Analyst

    5 days ago

    Birmingham, United Kingdom CV-Library Full time

    Your new role Desktop Support Analyst is responsible for the resolution of all 2nd Line incidents and service requests within their region. You will have a good understanding of technology and demonstrate excellent customer service skills. Key Responsibilities Manage and prioritise all 2nd line incidents and requests according to defined SLAs (within...

  • Desktop Support Engineer

    1 month ago

    Birmingham, Birmingham, United Kingdom Microland Full time

    Job Summary Microland is seeking a skilled Desktop Support Engineer to provide technical support to our organization's IT systems. The successful candidate will be responsible for ensuring high uptime and efficient operation of computers and networks. Key Responsibilities Provide technical support to end-users, including troubleshooting and resolving...

  • Desktop Support Engineer

    1 month ago

    Birmingham, Birmingham, United Kingdom Microland Full time

    Job Summary Microland is seeking a skilled Desktop Support Engineer to provide technical support to our organization's IT systems. The successful candidate will be responsible for ensuring high uptime and efficient operation of computers and networks. Key Responsibilities Provide technical support to end-users, including troubleshooting and resolving...

  • Service Desk Analyst

    4 weeks ago

    Birmingham, Birmingham, United Kingdom FalconSmartIT Full time

    Job Title: Service Desk AnalystFalconSmartIT is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to our customers, resolving technical issues, and ensuring that our services are delivered to the highest standard.Key Responsibilities:Provide technical support to...

  • Service Desk Analyst

    4 weeks ago

    Birmingham, Birmingham, United Kingdom FalconSmartIT Full time

    Job Title: Service Desk AnalystFalconSmartIT is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to our customers, resolving technical issues, and ensuring that our services are delivered to the highest standard.Key Responsibilities:Provide technical support to...

  • Support Analyst Position

    1 week ago

    Birmingham, Birmingham, United Kingdom Gowling WLG Full time

    About the Role:We are seeking a skilled Junior Support Analyst to join our Service Delivery team in Birmingham. As a key member of our team, you will provide technical support to business users across various functional areas, ensuring seamless operations and efficient issue resolution.Your primary responsibilities will include:Maintaining detailed records...

  • 2nd Line Technical Support Specialist

    1 month ago

    Birmingham, Birmingham, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

    2nd Line Support EngineerAre you a skilled 2nd Line Support Engineer looking for a new challenge? We have an exciting opportunity for a talented individual to join our team at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment.About the RoleWe are seeking a highly motivated and experienced 2nd Line Support Engineer to join our busy...

  • Service Desk Analyst

    4 weeks ago

    Birmingham, Birmingham, United Kingdom FalconSmartIT Full time

    Job Title: Service Desk AnalystJob Type: PermanentJob Location: Birmingham, UKLanguage: Required English + French speaking associateExperience:We are seeking a highly motivated and organized Service Desk Analyst to join our team at FalconSmartIT. The ideal candidate will have a minimum of 2-3 years of experience in handling calls/emails in an international...

  • Service Desk Analyst

    4 weeks ago

    Birmingham, Birmingham, United Kingdom FalconSmartIT Full time

    Job Title: Service Desk AnalystJob Type: PermanentJob Location: Birmingham, UKLanguage: Required English + French speaking associateExperience:We are seeking a highly motivated and organized Service Desk Analyst to join our team at FalconSmartIT. The ideal candidate will have a minimum of 2-3 years of experience in handling calls/emails in an international...

  • Application Support Specialist

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Sherborne Talent Solutions Full time

    Job Title: Application Support AnalystWe are seeking a highly skilled and experienced Application Support Analyst to join our team. As an Application Support Analyst, you will be responsible for providing first-class support to our clients and internal stakeholders, resolving technical issues, and ensuring the smooth operation of our applications.Key...

  • Application Support Specialist

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Sherborne Talent Solutions Full time

    Job Title: Application Support AnalystWe are seeking a highly skilled and experienced Application Support Analyst to join our team. As an Application Support Analyst, you will be responsible for providing first-class support to our clients and internal stakeholders, resolving technical issues, and ensuring the smooth operation of our applications.Key...

  • Service Desk Support Specialist

    4 weeks ago

    Birmingham, Birmingham, United Kingdom L&G Recruitment Full time

    Job Description:We are seeking a highly skilled Service Desk Analyst to join our team at L&G Recruitment. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Incident Management: Monitor the Incident Management queue, assign and reassign tickets as...

  • Service Desk Support Specialist

    4 weeks ago

    Birmingham, Birmingham, United Kingdom L&G Recruitment Full time

    Job Description:We are seeking a highly skilled Service Desk Analyst to join our team at L&G Recruitment. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Incident Management: Monitor the Incident Management queue, assign and reassign tickets as...

  • Application Support Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Sherborne Talent Solutions Full time

    Support Analyst SQL Job DescriptionWe are seeking a passionate and skilled Support Analyst to join our team. As a Support Analyst, you will be responsible for providing first-class support services to our clients.Key Responsibilities:Provide technical support to clients via phone, email, and remote desktopTroubleshoot and resolve technical issues with...

  • Application Support Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Sherborne Talent Solutions Full time

    Support Analyst SQL Job DescriptionWe are seeking a passionate and skilled Support Analyst to join our team. As a Support Analyst, you will be responsible for providing first-class support services to our clients.Key Responsibilities:Provide technical support to clients via phone, email, and remote desktopTroubleshoot and resolve technical issues with...

  • Service Desk Analyst

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Searchability® Full time £35,000

    Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing first- and second-line support to our customers, as well as providing third-line support with networking tasks and project work.Key Responsibilities:Provide first- and second-line support, logging...

  • IT Support Specialist

    1 week ago

    Birmingham, Birmingham, United Kingdom Searchability® Full time £35,000

    Service Desk Analyst RoleAt Searchability, we are seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing 1st and 2nd Line Support, logging incidents into the service desk system, and managing tickets triaged from front-line support. You will also provide 3rd Line support with networking tasks...

  • Senior Technical Support Specialist

    4 weeks ago

    Birmingham, United Kingdom Clear IT Recruitment Full time

    Job Title: Senior Technical Support AnalystWe are seeking a highly skilled Senior Technical Support Analyst to join our team at Clear IT Recruitment. As a key member of our support team, you will be responsible for providing expert technical support to our clients, specializing in Microsoft 365 and other cloud-based platforms.Key Responsibilities:Provide 3rd...

  • Senior Technical Support Specialist

    4 weeks ago

    Birmingham, United Kingdom Clear IT Recruitment Full time

    Job Title: Senior Technical Support AnalystWe are seeking a highly skilled Senior Technical Support Analyst to join our team at Clear IT Recruitment. As a key member of our support team, you will be responsible for providing expert technical support to our clients, specializing in Microsoft 365 and other cloud-based platforms.Key Responsibilities:Provide 3rd...