Service Desk Analyst
2 months ago
Hayley Group Limited has an exciting opportunity for a Service Desk Analyst to join our well established and experienced IT team based at our Halesowen branch. You will join us on a full time, permanent basis and in return, you will receive a competitive salary.
Hayley Group is the largest independent distributor of engineering products and consumables in the UK. We are an equal opportunities employer, currently employing over 1,000 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service.
About the role:
As our Service Desk Analyst, you will be providing effective support covering our systems and equipment to our branch network. This role offers a fantastic opportunity for an enthusiastic individual who is looking to develop their skills and progress within a dynamic and growing business. Please note, this is an office-based role, so candidates should live within comfortable commuting distance of Halesowen.
Working hours: 40 hours per week Monday to Friday, plus 1 in 4 Saturday mornings, as required. (Additional working hours may be required).
Key responsibilities as our Service Desk Analyst will include:
Providing IT support via phone, face-to-face and electronic communications to ensure the successful resolution of issues.
Handling incoming calls and undertaking any relevant issue investigation ensuring all key information is accurately captured.
Evaluating and assigning incidents that cannot be resolved to the appropriate support groups for resolution.
Providing assistance with software and hardware issues.
Logging all calls and resolutions via our service desk system.
Skills & Attributes we're looking for in our Service Desk Analyst:
Excellent communication skills.
Previous experience on an IT Service Desk, or within a customer-service role, is desirable however not essential.
A desire to work within IT is encouraged.
Good time management skills and able to prioritise workload.
Strong Microsoft Office/M365 knowledge would be advantageous.
IT/Computing qualifications or certifications would be advantageous.
Benefits:
From 23 days annual leave (plus public/bank holidays), increased with length of service.
Company pension (if eligible).
Free Death in Service cover (x2 salary).
Invitation to healthcare scheme.
Wellness programmes.
Workwear and PPE provided.
Training provided through our own Hayley Academy.
Don’t miss out on this fantastic opportunity to join the team at Hayley Group – please click ‘apply’ now to become our Service Desk Analyst - we'd like to hear from you
-
Service Desk Coordinator
5 months ago
Halesowen, United Kingdom RSD Recruitment LTD Full time**Service Desk Co-ordiantor** **Halesowen** **Competitive Salary** Responsible for monitoring the performance of high-profile projects across the country, you will act as a first point of contact for our clients out of hours, ensuring their requirements are dealt with in a professional and timely manner. **Responsibilities** - Monitoring temporary power...
-
Medical Front Desk Coordinator
3 weeks ago
Halesowen, Dudley, United Kingdom Feldon Practice Full timeAbout Our Job OpportunityWe are seeking an experienced medical receptionist to work 30 hours per week in our busy GP practice in Halesowen. As a key member of our front desk team, you will be responsible for providing excellent administrative and customer service to our patients.Main ResponsibilitiesProvide administrative support to the practice teamDeal...
-
Service Coordinator
5 months ago
Halesowen, United Kingdom RSD Recruitment LTD Full timeBased - Halesowen, West Midlands Are you looking for a new challenge and have a passion for customer service? We are looking for talented individuals to join our brand-new Out of Hours Service Desk. **Role & Responsibilities** **Duties** - Monitoring temporary power equipment via Remote Fleet Monitoring technology. - Taking incoming calls and assisting...
-
Inventory Planner/Analyst
1 month ago
Halesowen, United Kingdom CV-Library Full timeHayley Group Limited has an exciting vacancy for a highly motivated MRP Specialist to join our well-established and experienced Group Purchasing team based at our head-office in Halesowen. You will join us on a full time, permanent basis and in return, you will receive a competitive salary. Hayley Group is the largest independent distributor of engineering...
-
Demand Planning Analyst
4 weeks ago
Halesowen, United Kingdom Barker Ross Group Full timeA fantastic opportunity has arisen for a dynamic, ambitious, career-oriented, graduate calibre professional to join a successful, well-established international and market-leading business, on a full time, permanent basis in Birmingham as Demand Planning Analyst . Whilst you may not know the company products and services, each day they work with businesses...
-
Strategic Business Analyst
3 weeks ago
Halesowen, Dudley, United Kingdom Barker Ross Group Full timeWe are seeking a highly skilled and ambitious professional to join our team as a Demand Planning Analyst. This is an exciting opportunity for a talented individual with a passion for statistical analysis and strategic thinking to make a real impact in our fast-paced and dynamic business.As a Demand Planning Analyst, you will play a critical role in...
-
Demand Planning Analyst
3 weeks ago
Halesowen, United Kingdom Barker Ross Group Full timeA fantastic opportunity has arisen for a dynamic, ambitious, career-oriented, graduate calibre professional to join a successful, well-established international and market-leading business, on a full time, permanent basis in Birmingham as Demand Planning Analyst. Whilst you may not know the company products and services, each day they work with businesses...
-
Key Performance Indicator Analyst
2 weeks ago
Halesowen, Dudley, United Kingdom Barker Ross Group Full timeAbout the RoleBarker Ross Group is seeking a talented Demand Planning Analyst to join our team in Birmingham.This is an exciting opportunity for a skilled analyst to support the control of linen management across the UK company plant, ensuring customer product availability is maximised and textile spend is optimised.Key ResponsibilitiesInterpret complex data...
-
Call Handler
5 months ago
Halesowen, United Kingdom Network Catering Engineers LTD Full timeYour duties will include but are not limited to: - Booking and following up on new calls outs (Including installations, breakdowns and maintenances) - Raising quotes for parts / equipment repairs and submitting to customers for approval. - Liaising with our Spares team to obtain delivery updates for spare parts - Reviewing completed site visits to ensure...
-
Call Handler
6 months ago
Halesowen, United Kingdom Network Catering Engineers LTD Full timeYour duties will include but are not limited to: - Booking and following up on new calls outs (Including installations, breakdowns and maintenances) - Raising quotes for parts / equipment repairs and submitting to customers for approval. - Liaising with our Spares team to obtain delivery updates for spare parts - Reviewing completed site visits to ensure...
-
Technical Support Engineer
2 weeks ago
Halesowen, Dudley, United Kingdom EBC Group(UK) Limited Full timeTechnical Services SpecialistDue to ongoing business growth, an exciting opportunity has arisen for a technical services specialist to join EBC Group (UK) Limited in Halesowen, West Midlands. This role will be part of an existing technical services team delivering tailored, bespoke, and sometimes complex solutions to clients.This technical services...
-
Expert Conveyancing Lawyer
2 days ago
Halesowen, Dudley, United Kingdom Taylor Rose Full timeConveyancing Consultant Solicitor Job DescriptionAs a top 60 law firm, Taylor Rose is seeking a Conveyancing Consultant Solicitor to join our team in Halesowen, Dudley.About the RoleWe offer an exciting opportunity for legal professionals to work on a consultancy fee sharing basis. Our Conveyancing Consultant Solicitor will enjoy immediate access to our...
-
Geo-Environmental Specialist
4 weeks ago
Halesowen, Dudley, United Kingdom RSK Group Full timeExciting New Opportunity for a Geo-Environmental EngineerAt RSK Group, we are seeking an experienced Geo-Environmental Engineer to join our dynamic team based in Halesowen. This is a full-time, permanent position that offers a rewarding and challenging career with opportunities for Continuous Professional Development.The Geosciences team provides consultancy...
-
Environmental Geologist
4 weeks ago
Halesowen, Dudley, United Kingdom RSK Group Full timeRSK Group is seeking a skilled Geo-Environmental Engineer to join their team in Halesowen. This is a full-time, permanent position.The Geosciences team provides consultancy and design services to a range of external clients, including engineers, house-builders, oil companies, and local authorities. RSK prides itself on providing its staff with a rewarding...
-
Environmental Geoscientist
4 weeks ago
Halesowen, Dudley, United Kingdom RSK Group Full timeJob Title: Geo-Environmental EngineerAbout the Role:We are seeking an experienced Geo-Environmental Engineer to join our team at RSK Group. As a key member of our Geosciences team, you will provide consultancy and design services to a range of external clients, including engineers, house-builders, oil companies, and local...
-
Linen Management Specialist
7 days ago
Halesowen, Dudley, United Kingdom Barker Ross Group Full timeAre you a driven and analytical professional looking for a challenging role in demand planning? We have an exciting opportunity for a Demand Planning Analyst to join our textile sector team based in Birmingham.About the Role:We are seeking a skilled individual with expertise in statistical analysis and data interpretation to support the control of linen...
-
Geo-Environmental Engineer
1 month ago
Halesowen, United Kingdom RSK Group Full timeTravis Baker an RSK Group companu are recruiting for a Geo-Environmental Engineer to join the team based in Halesowen. This is a full-time, permanent position.The Geosciences team provides consultancy and design services to a range of external clients including engineers, house-builders, oil companies and local authorities. RSK prides itself on...
-
Senior Recruitment Consultant or Recruitment
5 months ago
Halesowen, United Kingdom Blue Chip Recruiting Full timeDo you have 360 recruitment experience and want to join a growing company that encourages career progression? Are you seeking a good work/life balance? Are you ready for the next step in your career? Do you want rewarding for your hard work and to be able to earn up to £3,000 commission per month? Then this is the perfect role for you **About my...
-
Geo-Environmental Specialist
4 weeks ago
Halesowen, Dudley, United Kingdom RSK Group Full timeGeo-Environmental Engineer RoleRSK Group is seeking a skilled Geo-Environmental Engineer to join their team. This is a full-time, permanent position based in Halesowen.The Geosciences team provides consultancy and design services to a range of external clients, including engineers, house-builders, oil companies, and local authorities. RSK prides itself on...
-
Marketing Executive
2 weeks ago
Halesowen, United Kingdom Workforce Staffing Ltd Full timeMarketing ExecutiveHalesowen (B62)Competitive SalaryFull Time Permanent PositionMonday-Friday 09:00-17:00Our client are looking for a Sales Administrator to join their team in their busy operation at their Halesowen site. This is a full time role based onsite 5 days per week. Their site consists of several warehouse spaces, with spacious offices and free...