Technical Support Engineer

7 days ago


Halesowen, Dudley, United Kingdom EBC Group(UK) Limited Full time
Technical Services Specialist

Due to ongoing business growth, an exciting opportunity has arisen for a technical services specialist to join EBC Group (UK) Limited in Halesowen, West Midlands. This role will be part of an existing technical services team delivering tailored, bespoke, and sometimes complex solutions to clients.

This technical services specialist will work within a lively service desk environment, acting as an escalation point to our first line service desk team. Using our support desk system, remote monitoring tools, and remote support tools, the candidate will be expected to resolve any technical tasks required by the organisation.

The ideal candidate will be able to work in a fast-paced service environment as part of a compact team, someone with great interpersonal skills, a problem-solving mind, and a keen interest in helping people. Key responsibilities include completing 1st/2nd line triage for escalation into EBC Group 3rd Line support, being a great communicator via email and phone, and having an understanding of ITIL best practices.

Key Skills:

  • Microsoft Windows Server
  • Office 365 Exchange online and Exchange Server
  • Remote Desktop Solutions (RDS/Citrix/Azure Virtual Desktop)
  • Desktop OS & Office Applications
  • Network Routing & Protocols (LAN/WAN)
  • Web Filtering and Mail protection systems
  • Microsoft Azure

Benefits:

  • Company pension
  • Cycle to work scheme
  • Free parking
  • On-site parking
  • Private medical insurance
  • Sick pay

Location: Halesowen, West Midlands. Ability to commute or relocate to this area is required.



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