Service Desk Coordinator

3 months ago

Halesowen, United Kingdom RSD Recruitment LTD Full time

**Service Desk Co-ordiantor**
**Halesowen**
**Competitive Salary**

Responsible for monitoring the performance of high-profile projects across the country, you will act as a first point of contact for our clients out of hours, ensuring their requirements are dealt with in a professional and timely manner.

**Responsibilities**
- Monitoring temporary power equipment via Remote Fleet Monitoring technology.
- Taking incoming calls and assisting clients with their enquiries.
- Detecting issues which require engineer attendance (training provided) and dispatching an engineer.
- After a period of training - solving basic level technical queries over the phone without the need for engineer attendance.
- Data entry - logging information in to our rental software, detailing engineer callouts, outcomes etc.
- Keeping a detailed call log of all incoming enquiries ready for handover to our day teams.
- Carrying out full and detailed handovers to our day teams, ensuring any ongoing callouts are passed over for completion in normal working hours.
- Ensuring all queries are dealt with in line with agreed KPIs and company standards.

**Competencies**
- Will have excellent customer service skills and a passion for delivering the best service at all times.
- Be able to demonstrate experience in a customer service role.
- Experience in a service delivery role would be beneficial.
- Any knowledge of plant/equipment would be beneficial, but not a requirement as all training will be provided.
- Will be able to work independently, prioritising workload and thinking proactively to resolve any issues as they arise.

**What we have to offer**:

- Training and support from some of the most experienced & knowledgeable individuals in the temporary power industry.
- Competitive salary & company pension scheme.
- Excellent working environment.

**Don’t miss out on this amazing opportunity contact RSD Recruitment today**
- To view other great opportunities please check out our website or call us on for a confidential chat about upcoming opportunities. Follow RSD Recruitment on your favourite social networks - LinkedIn & Facebook_

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- Free fitness classes
- On-site parking

Schedule:

- 10 hour shift
- Monday to Friday
- Night shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus

Work Location: In person

Reference ID: INDHIR

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