IT Support Officer
2 months ago
Barchester Healthcare is one of the UK's foremost care providers. With over 25 years' experience and more than 200 care homes and six independent hospitals, we're passionate about providing care and support for elderly and vulnerable people.
The IT Help Desk team is fundamental in supporting colleagues across our multi-site business. We're continually growing and improving our services, which is why we are currently looking for an IT Support Officer to join our team.
This is a permanent opportunity, predominantly based in our office in Inverness. You will work a permanent shift pattern from 8am to 4.30pm or 9am to 5.30pm. Occasional travel may be necessary, including staying away from home for short periods, so a full driving licence is required.
Role and responsibilities:
Provide technical support for our employees across the UK, including with assistance over the phone
Act as the point of contact for both first and second line support
Interact with users from a range of departments with differing levels of knowledge
Record, monitor, and follow up on support calls to ensure problems have been solved swiftly and accurately
Identify when an issue needs to be resolved by a third party and outsource this service
Support with Barchester's PC, server, and network update and implementation projects.
Required experience and qualifications:
Previous experience of working in a telephone-based support team using remote control technologies
Outstanding communication skills which enable you to deliver accessible advice
Self-motivated, able to work proactively without supervision
Comprehensive knowledge of PCs and Microsoft products, and an understanding of TCP/IP networking concepts and smart phone email configuration would be beneficial
Full UK driving licence
Rewards and benefits
If you join us, you can have a real impact on Barchester's progress; this incredibly rewarding role is instrumental to our growth and success. As well as a competitive salary, we offer one of the best rewards packages in the care sector. Your generous benefits would include:
Contribution pension scheme
A range of holiday, retail and leisure discounts
You'll also have plenty of opportunity to grow your career in a large organisation with a warm and supportive environment. If you have the qualities required for this exciting role and want to work with an organisation that provides the type of care you'd expect for your loved ones, we would welcome your application.
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