Out of Hours

3 weeks ago

Inshes, United Kingdom CV-Library Full time

Salary: £12.10 per hour (Living Wage Employer)

Shift Uplift: £400 per month

Location: Capgemini, Inverness, or Nairn

Hours: Night shifts are (Apply online only) and Day shifts are (Apply online only)

Typical shift pattern is a 3-week rotation:
Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - Night
Week 2: Mon - Off, Tues - Off, Wed - Off, Thu - Off, Fri - Off, Sat - Day, Sun - Day
Week 3: Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - Off
As a Customer Service Advisor, you will be the first point of contact for customers.

Your main responsibility is to provide 1st line IT support to Capgemini's clients.

What you'll do

Respond to incoming requests via telephone, email, and web chat
Log all requests in the appropriate call logging software
Assign calls to relevant support teams
Action Back Office requests as and when required
Advise customers and support teams of known problems/workarounds
Ensure customers are kept updated with the progress of their request
Contribute to overall achievements by maintaining agreed personal targetsA background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.

What you'll bring

Effective communication skills, both verbally and in writing
Genuine passion for delivering exceptional customer service
A keen willingness to learn and adapt
The ability to work both independently and in a team environment
Strong analytical skills
Ability to work under pressure

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