Technical Helpdesk Professional

3 weeks ago

Inshes, United Kingdom Manpower UK Ltd Full time

As a Technical Helpdesk Professional, you will be responsible for providing 1st line IT support to Capgemini's clients and will be the first point of contact for customers.

About the Job

This is a challenging and rewarding role that requires strong communication skills and a genuine passion for delivering exceptional customer service.

Main Responsibilities
  • Respond to incoming requests via telephone, email, and web chat
  • Log all requests in the appropriate call logging software
  • Assign calls to relevant support teams
  • Action back office requests as required
Requirements

To be successful in this role, you will need:

  • Effective communication skills, both verbally and in writing
  • Genuine passion for delivering exceptional customer service
  • A keen willingness to learn and adapt
  • The ability to work under pressure
What We Offer

We offer a competitive salary of £12.10 per hour (Living Wage Employer), plus a shift uplift of £400 per month. You will also have the opportunity to work with a talented team and develop your skills in a dynamic environment.

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